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Thread: 2013 Focus stalled while driving Reply to Thread
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Topic Review (Newest First)
08-20-2014 02:18 PM
ncg500
Beware! Stalling will happen again.

My daughters 2012 Focus has now stalled 3 times while she was driving. The dealership has replaced the Mass Airflow Sensor, the BCM, the fuel sending unit and several other parts. The issue is still occurring. They were able to duplicate the issue at a lower fuel level (40 miles to empty) at the dealership last time and were sure they fixed the problem. It just happened again. My daughter is now afraid to drive the vehicle and we want it bought back. Ford won't even talk to us about a buy-back since we are over 24,000 miles.
I'm so disappointed with Ford Customer Relationship Department, particularly since I have been a loyal Ford owner for decades. This experience is dramatically changing my perception of Ford.
03-05-2013 08:30 PM
FocusOnMeNow A dealership that fixed something? Where, where, where??

Sent from my DROID BIONIC using Xparent Blue FF Mobile
03-05-2013 08:22 PM
slybarman Cool. Good to hear they figured it out.
03-05-2013 08:21 PM
ds48059 Got my car back last night - the dealership, working with the Ford Techs, found it to be the fuel pump in the gas tank. Pressure was intermittent - low as 47 PSI vs spec of 72PSI (Error code of P00C6).

They replaced the sender and pump assembly.

Guess what - the car behaves completely different than I remember. It does not hesitate and my gas mileage on day 1 is already almost 3 MPG better...
02-25-2013 04:01 PM
FordService
Quote:
Originally Posted by ds48059 View Post
Crystal,

Thanks for the offer, I am going to let the dealership see what they can do first. Since I had not heard from them, I just called; they stated that their techs have not completed their review.

Doug
Sounds good, Doug. Keep me posted!

Crystal
02-25-2013 03:22 PM
ds48059 Crystal,

Thanks for the offer, I am going to let the dealership see what they can do first. Since I had not heard from them, I just called; they stated that their techs have not completed their review.

Doug
02-25-2013 11:54 AM
FordService
Quote:
Originally Posted by ds48059 View Post
I understand most anything can have issues with today's technology. It is just very disappointing when you make your 1st payment one week and the car dies the next.
Hi ds48059,

Thanks for keeping us updated on your vehicle. My offer to assist still stands; just send me a PM when you're ready to get started.

Crystal
02-22-2013 10:50 PM
slybarman One thing I have noticed is that the DI engine seems to be kinda sensitive to shitty or low octane gas. On decent gas the car purrs, on crap gas the car hesitates, shakes, sputters, etc.

I stopped filling up with the discount gas at my local supermarket because of this. I suspect the octane was actually lower than 87. I have been filling up at the local BP and the car runs well.
02-22-2013 10:26 PM
ds48059 I understand most anything can have issues with today's technology. It is just very disappointing when you make your 1st payment one week and the car dies the next.
02-22-2013 10:17 PM
ds48059 I did run a vehicle health report late last night. It did show that the check engine light was on, but all other functions were ok. Boy was I glad that I ran the report this morning - when I started the car, the check engine light was no longer on. At least I have something to show it happened.

After letting the car warm up, during the drive to the dealership, it was hesitating more than it normally does - actually stumbling a couple of times but not stalling.

Dealership - as I disscussed what happened and my frustration of the car being less than 2 months old, they asked if I was waiting or was going to be picked up. I said that I had to get to work and was hoping to get a loner since the car is "new". Once I said this, they said that it would not even be looked at today. Long story short, I do understand that it is not required for dealerships to provide loaners, but if a customer asks, why should it seem such a crazy question? I bought the car in anticipation of driving it 5 days a week to and from work with little dealership interaction other than oil changes. Within 2 months of buying the car, it stops running for no reason. Now the dealership from where I purchased the car is reluctant to provide a loaner - disappointing feeling. After persistence, I was provided a loaner - although I had to put gas in just to get home from work.
I did mention that I was disappointed in the fuel mileage I was getting (less than 28 avg - while driving 45 miles to work at 75 MPH and 45 miles home at 55 MPH). A guy in a escape that was there said he was getting 30+ and he drives 80... The customer service rep said that it was cold, the break in period. How long is this "break in period"?

No update from the dealership today. Now, after getting home tonight, my wife said that she will no longer drive the car and it scares her that I will be. All she thought about today was driving the car and having it happen on the highway in traffic - just what I wanted with a new car.

Nothing I can do but wait and see what the dealership says.
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