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Thread: Ford's letter regarding the "PowerShift 6 Speed Operating Characteristics" Reply to Thread
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Topic Review (Newest First)
12-17-2014 11:37 AM
mr_cassandra
Quote:
Originally Posted by FordService View Post
Hey guys,

I'm seeing some understandable confusion with the different terms used. Here are some definitions to help you guys out. :)

A Customer Satisfaction Program (CSP) is an available upgrade to a specific component or an extension of an existing warranty. Customer Satisfaction Programs are VIN specific and time and mileage limitations do apply.
A dealership must review a customer's original receipts to determine if a refund for repairs completed prior to a program announcement can be applied for. All refund requests must be submitted through the dealership.
Depending upon the type of Customer Satisfaction Program launched, concerns may or may not need to be present in order for the repair to be completed.

A recall is an action by the Company to remedy a safety or emissions related concern related to a vehicle defect or regulatory requirement. It may require that you return your vehicle to the dealer for service. If your vehicle is not affected, it may be because it was built at a different time or using a different part than the affected vehicles. Ford Motor Company will repair those vehicles specifically mentioned in a recall announcement and programs are VIN specific. If a program is announced on a specific component, Ford will notify you by mail. Should you receive a letter, we suggest you contact your dealer as soon as possible to schedule an appointment. All recall and customer satisfaction program repairs must be completed by an authorized Ford or Lincoln dealer and will be performed at no charge.
In order to receive a refund, the vehicle's owner will need to submit the original repair receipts to any Ford or Lincoln dealer in the U.S. for review. Repairs completed at a non-Ford dealer are not eligible for reimbursement unless the owner paid for the repair prior to the recall announcement.
Provisions for rental vehicles vary by recall program and the owner letter received will provide loaner details of a loaner provision if included. Your local Ford dealer will also have details on rentals associated with recall programs.

A Technical Service Bulletin (TSB) is a supplement to a vehicle's repair manual and does not suggest nor provide additional coverage. Coverage of any repair is determined by eligibility under the provisions of the New Vehicle Limited Warranty, a Customer Satisfaction Program or a Recall.

In short, Customer Satisfaction Programs and TSB's are not recalls.

I hope this helps!

Meagan
Thanks Meagan.
12-17-2014 11:36 AM
mr_cassandra
Quote:
Originally Posted by wavsine View Post
A percentage of the recurrent failures may be due to subpar service but the early failure of the factory installed seals (presumably by techs who are experts and job trained for that specific task) would tend to indicate there was a problem with the seal/design itself.
I agree, one bad tech or dealer is easy to understand, but complaints from all over the world and on various boards, would be hard to say all those dealers are not good at their job.
12-17-2014 02:20 AM
wavsine
Quote:
Originally Posted by Kabigon View Post
Clearly the issue all along has been inconsistent (and often subpar) service.
A percentage of the recurrent failures may be due to subpar service but the early failure of the factory installed seals (presumably by techs who are experts and job trained for that specific task) would tend to indicate there was a problem with the seal/design itself.
12-16-2014 07:57 PM
mr_cassandra
Quote:
Originally Posted by Pedro255 View Post
Just bought a 2012 focus with powershift having driven a 2013 fusion while in the states. Cannot believe the difference. When warmed up, (so not evident on test drive), my focus judders and shakes from take off thru (what i think is) gears 1-3. It cannot cope with any incline, or wet surface - not much cop living in damp old England. It is simply by far the worst auto i have ever driven in 35 years. Dealer wants to attempt fix. Im not interested and want my money back. Anyone else had similar issue and successfully off loaded this terrible car back to ford?
I think there is a search function here at this forum that you can use, try the word transmission or grinding. There are several threads here devoted to the DCT transmission problems. Also try a google search for lemon law blog focus transmission. In a word yes, you can find hundreds of posts here about this.
12-16-2014 06:39 PM
sailor Which engine option is in your car?

IIRC most if not all of your versions have a different transmission than those used in the states so little of our info. may be directly applicable.
12-16-2014 06:37 PM
dan50
Quote:
Originally Posted by Pedro255 View Post
Just bought a 2012 focus with powershift having driven a 2013 fusion while in the states. Cannot believe the difference. When warmed up, (so not evident on test drive), my focus judders and shakes from take off thru (what i think is) gears 1-3. It cannot cope with any incline, or wet surface - not much cop living in damp old England. It is simply by far the worst auto i have ever driven in 35 years. Dealer wants to attempt fix. Im not interested and want my money back. Anyone else had similar issue and successfully off loaded this terrible car back to ford?
In all likelihood, it's a leaking seal that allows transmission oil to contaminate what should be a dry clutch. This is a well-known problem and there's a Ford extended warranty on the subject. The dealer should remove the transmission and replace the seals and clutch. The new clutch should be a series "F".

This seems like a good fix, but I'd go the refund option is that's possible for you.
12-16-2014 05:43 PM
TooOld
Quote:
Originally Posted by Pedro255 View Post
Just bought a 2012 focus with powershift having driven a 2013 fusion while in the states. Cannot believe the difference. When warmed up, (so not evident on test drive), my focus judders and shakes from take off thru (what i think is) gears 1-3. It cannot cope with any incline, or wet surface - not much cop living in damp old England. It is simply by far the worst auto i have ever driven in 35 years. Dealer wants to attempt fix. Im not interested and want my money back. Anyone else had similar issue and successfully off loaded this terrible car back to ford?
If you test drove it before purchasing, why didn't you turn down the terrible car then?
12-16-2014 05:40 PM
Pedro255
2012 powershift dud

Just bought a 2012 focus with powershift having driven a 2013 fusion while in the states. Cannot believe the difference. When warmed up, (so not evident on test drive), my focus judders and shakes from take off thru (what i think is) gears 1-3. It cannot cope with any incline, or wet surface - not much cop living in damp old England. It is simply by far the worst auto i have ever driven in 35 years. Dealer wants to attempt fix. Im not interested and want my money back. Anyone else had similar issue and successfully off loaded this terrible car back to ford?
09-19-2014 01:02 PM
Kabigon
Quote:
Originally Posted by mr_cassandra View Post
I am glad (after two years plus) that Ford has now issued a voluntary recall for the DCT transmission problems. I think in this one case, Ford had treated their loyal customers miserably and with no respect.

At this point hopefully owners can get the support they needed from day one, as they were told by dealers verbally and in writing that all those symptoms were normal and/or that they were driving it wrong (until now Ford has issued a voluntary recall-completely invalidating that)

The voluntary recall by Ford should put an end to the mis-information from dealers as well as the misguided ford supporters who thought people were unfairly pushing this subject. And also the odd collection of DIY fixes posters were pushing like WOT.

It would be great if the guy who created the 4-page "everything is normal" memo could be forced to consume it on nationwide TV.

It turns out that the posters here who wouldn't let up on this were merely....correct.

Best wishes to all, I said I'd be done when a recall was issued and it has been, Steve
It seems that you have a number of misunderstandings regarding this topic.
Read the letter from Ford and have someone explain it to you if necessary.

It turns out that the posters here who wouldn't let up on this were merely....wrong.
Clearly the issue all along has been inconsistent (and often subpar) service.
09-19-2014 11:40 AM
TooOld
Quote:
Originally Posted by FordService View Post
Hey guys,

I'm seeing some understandable confusion with the different terms used. Here are some definitions to help you guys out. :)

A Customer Satisfaction Program (CSP) is an available upgrade to a specific component or an extension of an existing warranty. Customer Satisfaction Programs are VIN specific and time and mileage limitations do apply.
A dealership must review a customer's original receipts to determine if a refund for repairs completed prior to a program announcement can be applied for. All refund requests must be submitted through the dealership.
Depending upon the type of Customer Satisfaction Program launched, concerns may or may not need to be present in order for the repair to be completed.

A recall is an action by the Company to remedy a safety or emissions related concern related to a vehicle defect or regulatory requirement. It may require that you return your vehicle to the dealer for service. If your vehicle is not affected, it may be because it was built at a different time or using a different part than the affected vehicles. Ford Motor Company will repair those vehicles specifically mentioned in a recall announcement and programs are VIN specific. If a program is announced on a specific component, Ford will notify you by mail. Should you receive a letter, we suggest you contact your dealer as soon as possible to schedule an appointment. All recall and customer satisfaction program repairs must be completed by an authorized Ford or Lincoln dealer and will be performed at no charge.
In order to receive a refund, the vehicle's owner will need to submit the original repair receipts to any Ford or Lincoln dealer in the U.S. for review. Repairs completed at a non-Ford dealer are not eligible for reimbursement unless the owner paid for the repair prior to the recall announcement.
Provisions for rental vehicles vary by recall program and the owner letter received will provide loaner details of a loaner provision if included. Your local Ford dealer will also have details on rentals associated with recall programs.

A Technical Service Bulletin (TSB) is a supplement to a vehicle's repair manual and does not suggest nor provide additional coverage. Coverage of any repair is determined by eligibility under the provisions of the New Vehicle Limited Warranty, a Customer Satisfaction Program or a Recall.

In short, Customer Satisfaction Programs and TSB's are not recalls.

I hope this helps!

Meagan
So the "voluntary recall" as announced by someone who doesn't work for, nor drive a Ford Motor Company vehicle is incorrect?
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