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Thread: Ford's letter regarding the "PowerShift 6 Speed Operating Characteristics" Reply to Thread
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Topic Review (Newest First)
06-27-2015 07:54 AM
peppersmum Car is back home with revision F and running like a dream. Hopefully it lasts this time :-)
06-26-2015 12:56 PM
peppersmum Thanks. I'm waiting for a call that my car is ready. Tech said it should be ready by mid day.
06-26-2015 12:41 PM
FordServiceCA
Quote:
Originally Posted by peppersmum View Post
My 2012 SE is at the dealer right now, he told me probably need to order new clutch parts again. This is the second time.
Hey peppersmum,

Thanks for posting about your concern. I'll gladly look into this to see how I can help get your Focus back on the road. Please PM your name, VIN, current odometer reading, dealer, and best daytime phone number, and I'll get started.

Nick
06-25-2015 03:47 PM
dennism
Quote:
Originally Posted by peppersmum View Post
My 2012 SE is at the dealer right now, he told me probably need to order new clutch parts again. This is the second time.
Have you reached out to the BBB etc?
06-25-2015 12:25 PM
peppersmum My 2012 SE is at the dealer right now, he told me probably need to order new clutch parts again. This is the second time.
06-24-2015 08:18 AM
dennism
Quote:
Originally Posted by unfocused1 View Post
You're doing everything, and more, already.

A lot of people are in the same boat as you. And just as out of luck. Even those who sold were put in the same pathetic situation. Yes, at one point I was supportive of post-sales support. Once I got the runarounds and not having visits documented like how they're supposed to be, and delays, and finding out that newer clutch packs are designed to be washed and reused (if the dry assembly has fluid leaking into it...)

Not replacing the whole transmission (grinding gears will hurt mechanical components' longevity), and some people have had to had motor mounts replaced because of the vibrating this defect causes.

Also look up a breach of warranty contract suit, since chances are that the lemon law is one you won't be able to use. If you win such a suit, you'll get a pittance (difference of KBB value in excellent condition minus KBB value in good condition... think a few hundred or a thousand dollars.)

Even people who sold their car, which is quite a few based on what people have said here and on other forums, should keep aware of the situation with the 2012-present vehicles. Nothing's changed, except for clutch packs designed to be washable as opposed to being replaced if contaminated with fluid (another post on FocusForums documented rev F's changes and now being washable). The warranty extension is a joke, especially if things are not being fixed properly. Those who have an extended warranty have heard nothing about their expensive post-purchase packages being extended as well, since everyone else was getting an extension. So customers have a right to be upset.

Indeed, and again, we are told that the adaptive learning system will learn how to drive the car better. This means the shuddering and other problems would go away. Not get worse over time, and certainly not when the car drives perfect for the first x miles but then develops the (well-known) problems, then being told how the computer will learn and make it better - even when it gets worse. The claim is illogical, as case after case has proven.
Thanks for the input. Makes me sick to my stomach. This is a s*** load of money on the line. Cant rely on the car to last, trade in value already negatively impacted never mind the sales tax implications of trading in a car with 30k **** miles on it.

ugh.
06-23-2015 04:33 PM
unfocused1
Quote:
Originally Posted by dennism View Post
My significant others fiesta has been re flashed 3x and is now having the clutch replaced (as of 30 minutes ago). Ford is going to be hanging on to it for 12 weeks due to the back order on the clutch packs. They have refused however to replace the entire transmission which doesn't make sense to me as it certainly may have been damaged by the apparently bad clutch. I know if I was grinding gear with my manual transmission I probably should not expect a long transmission life.

Pretty greatly concerned about the possibility of any longevity out of this vehicle at this point. 100k in warranty is ****

Have reached out to the BBB, my states AG, as well as a lemon law attorney. Pretty upset with Ford.

30k miles on it. 2013 model year.

Edit: Oops this is a focus forum. Either way you guys seem on top of this. Any other actions I should be taking here?
You're doing everything, and more, already.

A lot of people are in the same boat as you. And just as out of luck. Even those who sold were put in the same pathetic situation. Yes, at one point I was supportive of post-sales support. Once I got the runarounds and not having visits documented like how they're supposed to be, and delays, and finding out that newer clutch packs are designed to be washed and reused (if the dry assembly has fluid leaking into it...)

Not replacing the whole transmission (grinding gears will hurt mechanical components' longevity), and some people have had to had motor mounts replaced because of the vibrating this defect causes.

Also look up a breach of warranty contract suit, since chances are that the lemon law is one you won't be able to use. If you win such a suit, you'll get a pittance (difference of KBB value in excellent condition minus KBB value in good condition... think a few hundred or a thousand dollars.)

Even people who sold their car, which is quite a few based on what people have said here and on other forums, should keep aware of the situation with the 2012-present vehicles. Nothing's changed, except for clutch packs designed to be washable as opposed to being replaced if contaminated with fluid (another post on FocusForums documented rev F's changes and now being washable). The warranty extension is a joke, especially if things are not being fixed properly. Those who have an extended warranty have heard nothing about their expensive post-purchase packages being extended as well, since everyone else was getting an extension. So customers have a right to be upset.

Indeed, and again, we are told that the adaptive learning system will learn how to drive the car better. This means the shuddering and other problems would go away. Not get worse over time, and certainly not when the car drives perfect for the first x miles but then develops the (well-known) problems, then being told how the computer will learn and make it better - even when it gets worse. The claim is illogical, as case after case has proven.
06-23-2015 01:18 PM
dennism My significant others fiesta has been re flashed 3x and is now having the clutch replaced (as of 30 minutes ago). Ford is going to be hanging on to it for 12 weeks due to the back order on the clutch packs. They have refused however to replace the entire transmission which doesn't make sense to me as it certainly may have been damaged by the apparently bad clutch. I know if I was grinding gear with my manual transmission I probably should not expect a long transmission life.

Pretty greatly concerned about the possibility of any longevity out of this vehicle at this point. 100k in warranty is ****

Have reached out to the BBB, my states AG, as well as a lemon law attorney. Pretty upset with Ford.

30k miles on it. 2013 model year.

Edit: Oops this is a focus forum. Either way you guys seem on top of this. Any other actions I should be taking here?
12-17-2014 10:37 AM
mr_cassandra
Quote:
Originally Posted by FordService View Post
Hey guys,

I'm seeing some understandable confusion with the different terms used. Here are some definitions to help you guys out. :)

A Customer Satisfaction Program (CSP) is an available upgrade to a specific component or an extension of an existing warranty. Customer Satisfaction Programs are VIN specific and time and mileage limitations do apply.
A dealership must review a customer's original receipts to determine if a refund for repairs completed prior to a program announcement can be applied for. All refund requests must be submitted through the dealership.
Depending upon the type of Customer Satisfaction Program launched, concerns may or may not need to be present in order for the repair to be completed.

A recall is an action by the Company to remedy a safety or emissions related concern related to a vehicle defect or regulatory requirement. It may require that you return your vehicle to the dealer for service. If your vehicle is not affected, it may be because it was built at a different time or using a different part than the affected vehicles. Ford Motor Company will repair those vehicles specifically mentioned in a recall announcement and programs are VIN specific. If a program is announced on a specific component, Ford will notify you by mail. Should you receive a letter, we suggest you contact your dealer as soon as possible to schedule an appointment. All recall and customer satisfaction program repairs must be completed by an authorized Ford or Lincoln dealer and will be performed at no charge.
In order to receive a refund, the vehicle's owner will need to submit the original repair receipts to any Ford or Lincoln dealer in the U.S. for review. Repairs completed at a non-Ford dealer are not eligible for reimbursement unless the owner paid for the repair prior to the recall announcement.
Provisions for rental vehicles vary by recall program and the owner letter received will provide loaner details of a loaner provision if included. Your local Ford dealer will also have details on rentals associated with recall programs.

A Technical Service Bulletin (TSB) is a supplement to a vehicle's repair manual and does not suggest nor provide additional coverage. Coverage of any repair is determined by eligibility under the provisions of the New Vehicle Limited Warranty, a Customer Satisfaction Program or a Recall.

In short, Customer Satisfaction Programs and TSB's are not recalls.

I hope this helps!

Meagan
Thanks Meagan.
12-17-2014 10:36 AM
mr_cassandra
Quote:
Originally Posted by wavsine View Post
A percentage of the recurrent failures may be due to subpar service but the early failure of the factory installed seals (presumably by techs who are experts and job trained for that specific task) would tend to indicate there was a problem with the seal/design itself.
I agree, one bad tech or dealer is easy to understand, but complaints from all over the world and on various boards, would be hard to say all those dealers are not good at their job.
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