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Thread: 2012 steering issue. Reply to Thread
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Topic Review (Newest First)
11-28-2012 11:52 AM
joe77 Hi Buddy, Hope all is well...As I told you about a month ago, I was getting used to the steering, taken it as 'it is what it is' etc...I was away for the holiday and rented a car at the airport, and guess what they gave me...a 2012 Ford focus Hatch Titanium (just like mine) with 25k miles on it. From the start I took off with the car, I realized what my orignal steering felt like - PERFECT! Now I am pissed. This is what my car felt like before the accident and replacement of the original rack. The center feel was tight, responsive, and never ever wandered a bit on any road imperfection. The center feel was perfect, especially at highway speed.

I'm due for an oil change at no charge at bay ridge in a few weeks and will bring it up to them, and I kind of know what they will say ' it is normal' etc..have you had any luck with a different dealer? Honestly, if I never drove the rent a car I probably would have just suck it up and keep it as is, but the difference in steering is night and day, and now I want what I originally had and paid for.
11-28-2012 10:28 AM
FordService
Quote:
Originally Posted by peridigm View Post
My car is currently at the dealer for this issue. I test drove with the tech when I dropped it off. The tech had not seen the issue in the Focus bu did mention they had seen it and replaced the epass rack in F-150's that have a similar system. The test drive was not very informative but the tech understood exactly what I was talking about and said they would drive it more on their own.

After driving the car and talking with Ford they came to the conclusion that there is an issue, it's not real bad but not perfect, so they are going to replace the rack.
Hi peridigm,

It sounds like your dealership is doing what they can to get this resolved for you. Let us know how the repair goes; if you need any assistance from me, feel free to send me a PM.

Thanks!
Crystal
11-27-2012 07:28 PM
peridigm I have a 5/31/12 build.
11-27-2012 07:26 PM
Focus YBTC
Quote:
Originally Posted by foy1719 View Post
Dec. 2011 would not be an early build , correct?
Mine is a Dec. 2011 build and I had the same problem you described. I had my electrical steering assembly replaced and it's much better now.
11-27-2012 03:07 PM
peridigm My car is currently at the dealer for this issue. I test drove with the tech when I dropped it off. The tech had not seen the issue in the Focus bu did mention they had seen it and replaced the epass rack in F-150's that have a similar system. The test drive was not very informative but the tech understood exactly what I was talking about and said they would drive it more on their own.

After driving the car and talking with Ford they came to the conclusion that there is an issue, it's not real bad but not perfect, so they are going to replace the rack.
11-26-2012 02:10 PM
oshoguno I understand they prefer if you never bring it in until you want to buy another new one.

I'm reading the thread on the rear defrost issue now and can't believe how people will drop one quote or fact and consider the issue closed and all other opinions invalid. So thanks for giving me unbiased advice and actually having a sense of humor.
11-26-2012 01:55 PM
PratoN
Quote:
Originally Posted by oshoguno View Post
With that said how much time do you give a new car before you bring it in for minor issues?
Until all of the other issues come about.

Just kidding, but seriously.
11-26-2012 01:49 PM
oshoguno Thanks Crystal, I think it is only fair to give the dealership a fair chance first before I escalate. I was questioning more whether the steering would improve after the first few thousand kms or if this is how it will always be (which PratoN was able to enlighten me on). Never having bought a car with less than 60,000kms on it before I don't know what is "expected" behavior out of a new car, for example, the DCT needs a few thousand kms on it to fully learn the touch points (according to the TSB) and I shouldn't jump the gun by bringing it in right away. I have no desire to become an automotive hypochondriac, but I do want actual concerns taken care of as early as possible. Add to this issue is horrible mileage (two tanks so far both at 8.4l/100km or 28mpg with 70% highway driving), my rear defroster seems to be on all the time and one annoying dash squeak right around my steering column/instrument cluster. With that said how much time do you give a new car before you bring it in for minor issues?
11-26-2012 12:30 PM
FordService
Quote:
Originally Posted by oshoguno View Post
I took possession of a 2012 Hatchback about a month ago and my car likes to wander at highway speeds too. It probably does it all the time but is most noticeable at highway speeds. It feels like there is no deadband at all at center position. If I am driving down the highway (and I know roads are not flat and the car will not drive perfectly centered all the time) and it starts to go a little left I will correct right by only a degree or two and it feels like I gave it an 1/16th of a turn and I have to correct back and forth a couple times to get a good center again. I have a build date of 06.01.2012 and only 1400kms on the car. I have a couple other minor issues at this point, is it worth it to bring it back in now or should I wait longer for things to shake out. My local (couple kms down the road) dealer doesn't have the best reputation for being helpful and another dealer is almost a half hour away.
Hi oshoguno,

You're always welcome to visit whichever Ford dealership you prefer; additionally, I'm happy to reach out to my contact at Ford Canada on your behalf and ensure that your concern is addressed. Send me a PM with your VIN, dealer, mileage, daytime phone number, and full name; I'll get to work!

Quote:
Originally Posted by PratoN View Post
Your steering rack isn't going to break-in. Take it to the dealer - at least that way if you turn into a guardrail you have proof that you had it looked at.
Thanks for the suggestion, PratoN!

Crystal
11-26-2012 12:09 PM
PratoN
Quote:
Originally Posted by oshoguno View Post
is it worth it to bring it back in now or should I wait longer for things to shake out.
Your steering rack isn't going to break-in. Take it to the dealer - at least that way if you turn into a guardrail you have proof that you had it looked at.
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