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Topic Review (Newest First)
12-20-2012 06:20 AM
whynotthinkwhynot Things like this are what insurance is for. It's not even a newsworthy story.
12-11-2012 04:27 PM
badazz2010focus This is what I was talking about in my previous post about the guy who wanted to know if he should get a sunroof or not LOL, I posted on his post.
12-11-2012 03:23 PM
dyn085 Now I'm afraid of falling out of bed
12-11-2012 03:00 PM
IH84DZ
Quote:
Originally Posted by elsolo View Post
So how would one accidentally break their sunroof glass?

Baseball or such thrown through it is one thing, but to claim it just broke because she was cleaning the snow or ice off it improperly, how?

Except for a sharp impact or somebody pouring boiling water on frozen glass, I don't see how one could accidentally just break it. It is tempered glass like your other windows, they should be pretty tough.

If this lady were the only one, it would be fishy.
She is not the only one.

By refusing to cover this, Ford isn't just being cheap, they are calling this lady a liar by insisting she did it.
There aren't too many things that get me upset, but being accused of being a liar is one of them.
Speculating on how an individual could break some glass is silly. People find ways to screw up un-screw-up-able stuff all the time and I don't find it difficult to imagine someone breaking a sunroof.

Besides, by your logic it's happened more than once so there must be a trend here... Use the same logic to compare how many foci there are out there with sunroofs compared to the reported cases of sunroofs exploding.

It also spans other brands with different sunroof designs. How does that factor in your experiment.

You obviously don't have experience in these matters because there isn't a business in the world that admits responsibility in a matter that isn't fully understood. If you feel so bad about it - send her a check.

450 people die every year in the US alone from falling out of bed. There are much more silly, frequent and serious issues out there than a few freak exploding sunroof panels.

All this rhetoric aside - exactly how is this NOT an appropriate matter for insurance?
12-11-2012 12:33 PM
elsolo
Quote:
Originally Posted by misfire View Post
exactly. She needs proof that its a defect and not an outside influence that caused the glass to break. For all we know, she could have been cleaning snow/ice off her car and broke it accidentally and tried to get it covered. if i were her, id just all my insurance company (would be $0 deductible for me) rather than wasting time on tv.


ALL manufactures have warranties for a reason. If the auto manufacturers were to give things away to everyone that had a complaint, we'd be riding bikes due to the companies going bankrupt. i feel bad for the girl, but Ford needs proof its a defect to cover anything (small or big).



I hope she gets the idea to contact her car insurance for hopefully free help.
So how would one accidentally break their sunroof glass?

Baseball or such thrown through it is one thing, but to claim it just broke because she was cleaning the snow or ice off it improperly, how?

Except for a sharp impact or somebody pouring boiling water on frozen glass, I don't see how one could accidentally just break it. It is tempered glass like your other windows, they should be pretty tough.

If this lady were the only one, it would be fishy.
She is not the only one.

By refusing to cover this, Ford isn't just being cheap, they are calling this lady a liar by insisting she did it.
There aren't too many things that get me upset, but being accused of being a liar is one of them.
11-20-2012 09:28 PM
misfire
Quote:
Originally Posted by BLRich1 View Post
I think she will have a hard time getting Ford to replace it unless it becomes a very obvious widespread issue. If not, its just a broken window and glass breakage is not covered under warranty.
exactly. She needs proof that its a defect and not an outside influence that caused the glass to break. For all we know, she could have been cleaning snow/ice off her car and broke it accidentally and tried to get it covered. if i were her, id just all my insurance company (would be $0 deductible for me) rather than wasting time on tv.

Quote:
Originally Posted by elsolo View Post
Ford could have fixed this for a few dollars, but rather they chose to screw the customer and now they are getting millions in free advertising on why NOT to buy a Ford.
ALL manufactures have warranties for a reason. If the auto manufacturers were to give things away to everyone that had a complaint, we'd be riding bikes due to the companies going bankrupt. i feel bad for the girl, but Ford needs proof its a defect to cover anything (small or big).



I hope she gets the idea to contact her car insurance for hopefully free help.
11-20-2012 08:34 PM
mjd4277
Quote:
Originally Posted by IH84DZ View Post
This could be the case but until it's proven to be the case Ford, Hyundai, BMW, etc aren't going to volunteer a no cost replacement. Even from a customer goodwill standpoint it could be seen as an admission of "guilt" or admission of fault on their behalf. This is why unverified symptoms get no repair attempts.

I see no credibility whatsoever in a "safety" concern from this woman if she is willing to drive around with a sheet of plastic in lieu of a glass panel. If she was really concerned for her safety (or comfort for that matter) she'd have her insurance cover the glass and press the issue until someone figures out if there really is a supplier defect.
That's IF the insurance covers glass. Insurance(and warranty policies for that matter) in Canada are different from here in the States. As previously mentioned,here in MA insurance companies have glass replacement with a $0 deductible(mandated by state law). They may not have that in her neck of the woods.
11-19-2012 12:06 PM
IH84DZ
Quote:
Originally Posted by Joeywhat View Post
If anything it would be a supplier issue. I won't claim to know where every manufacturer gets their glass from, and if they use multiple suppliers, however it seems plausible that a supplier released some poor quality glass that ended up in several manufacturer's vehicles.
This could be the case but until it's proven to be the case Ford, Hyundai, BMW, etc aren't going to volunteer a no cost replacement. Even from a customer goodwill standpoint it could be seen as an admission of "guilt" or admission of fault on their behalf. This is why unverified symptoms get no repair attempts.

I see no credibility whatsoever in a "safety" concern from this woman if she is willing to drive around with a sheet of plastic in lieu of a glass panel. If she was really concerned for her safety (or comfort for that matter) she'd have her insurance cover the glass and press the issue until someone figures out if there really is a supplier defect.
11-19-2012 11:06 AM
Joeywhat
Quote:
Originally Posted by IH84DZ View Post
Exactly.

I get a kick out of those who assume this is a defect. It happened across multiple vehicle lines and is concentrated in a particular area. It's obviously environment related and whether or not its a temp issue or a "rock" traction aid issue is TBD.

Also, Canada isn't the only cold place in North America so the lack of instances elsewhere make it hard to associate with cold.

I'd like to know how a defect in glass material, construction and sunroof mechanism design spans multiple vehicle lines

I'd also like to know why this wouldn't be an insurance issue
If anything it would be a supplier issue. I won't claim to know where every manufacturer gets their glass from, and if they use multiple suppliers, however it seems plausible that a supplier released some poor quality glass that ended up in several manufacturer's vehicles.
11-19-2012 10:58 AM
IH84DZ
Quote:
Originally Posted by Minchkin View Post
When I google sunroof exploding, it is just a bunch of links associated with the Veloster. I doubt that the Focus has that big of an issue. And even if it did, I don't think that the roof would explode with such force that it would actually embed glass anywhere. And tempered glass is meant to break into the smallest peices possible so that it won't have the chance to make it deep into skin.
Exactly.

I get a kick out of those who assume this is a defect. It happened across multiple vehicle lines and is concentrated in a particular area. It's obviously environment related and whether or not its a temp issue or a "rock" traction aid issue is TBD.

Also, Canada isn't the only cold place in North America so the lack of instances elsewhere make it hard to associate with cold.

I'd like to know how a defect in glass material, construction and sunroof mechanism design spans multiple vehicle lines

I'd also like to know why this wouldn't be an insurance issue
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