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Thread: Dealer body shop ruined my Focus. Reply to Thread
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Topic Review (Newest First)
09-20-2012 10:59 AM
Ziggy Cockburn Sad story, you never got to enjoy your brand new car...

What I don't understand is that why has it taken so long just to fix the issues you had with the repair.

The longer the car sits in the body shop the more dust will work its way in to every nook and crack in your car.

What you are going through is one of the main reasons I was happier when they just wrote my Cts off. I knew the car would never be the same once they were done fixing it.

I think my accident was in the middle of Aug, and I've had my new car for over 3 weeks now.

Good luck getting your car back.
09-19-2012 07:30 PM
sjdwales if you cane take your car to hines park Lincoln dealership in plymouth u should, they do amazing work. its where all the ford fleet vehicles go to get repaired.
09-19-2012 07:06 PM
Red Jay 918 i'm not sure how well it holds up w/ todays cars but they say cars are never the same when they've been repaired after a wreck... best of luck to you!
09-19-2012 06:39 PM
IH84DZ There is much more going on behind the curtains between the old body shop manager's crew, the new crew, the insurance company and the dealership than you may understand.

Elizabeth's advice is certainly the best

Your insurance wants to get the quality of work they paid for...but they also may not be paying for the best quality work. Perhaps the situation with the old manager was awful enough that you're job slipped through the cracks? You can certainly expect an insurace adjuster's evaluation of what needs to be done next.

This is unfortunate, but typical of what happens when insurance jobs need re-doing. It sucks you have to keep making phonecalls to your insurance and the shop to get things done sometimes but I suppose the good news you aren't putting miles on your rig :>
09-19-2012 05:11 PM
fullerp Still no car yet, corporate pretty much said that all dealers are privately owned and they won't do much of anything except give them a call.
08-21-2012 09:15 PM
rangerbay The insurance company is supposed to guarantee any repairs for the life of your ownership of the vehicle. You also have the right to not accept the vehicle if the repairs are obviously poorly done. You need to sue the insurance company of the insured party that hit you due to loss of serviceability and loss of future value. In other words, make them pay for your loss! They are responsible!
08-21-2012 08:43 PM
walth ^^Elizabeth has an excellent post imo

sorry to hear the trouble you're having. hope it turns around for you and you come out on top

They never made an estimate? So you have nothing on paper from these people to show what they've claimed damaged even if you take it somewhere else afterwards?
08-21-2012 07:52 PM
fullerp I can't sell a car that I don't have, so until I get the car back in satisfactory condition I stuck.

I did get my insurance company involved and I got the dealership manager involved too. As far as getting the job, the dealership at the time was a State Farm preferred body shop which means that State Farm didn't even need to do an adjustment, they just take the dealers word for it and start the work early.

I'm debating getting corporate involved too. I can't imagine how they're going to restore my car to a new condition considering the amount of damage done to my interior.
08-21-2012 01:27 AM
Elizabeth Never keep a car badly damaged. NEVER. Even if it costs you money.
Secondly, The dealer wanted to work, so they lied about the estimate, then probably seriously cut corners to keep it under estimate.
Solution. Call your INSURANCE company. NOT THE DEALER.

The insurance company paid for it. they are the ones with major leverage to screw the dealer.
CALL YOUR INSURANCE COMPANY Explain the car was only a few weeks old, how they have the responsibility to see it is returned to you just like it was before the accident.

Also, if you can, get the insurance company to take the car to what ever place is the best in your area for collision estimates and repairs. Get them to go over it and create a report of what was NOT properly fixed, and all.
I guarantee you the dealer cut major corners.
In all this your only friend is your insurance company. If they do not care. sue them for breach of contract.
08-20-2012 10:04 PM
VEGAS they didnt total mine, but when i got it back after being T-boned at 40, they Cut SO many corners, like not replacing the foam in the door, and window guides....
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