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Topic Review (Newest First)
07-21-2015 12:59 PM
FordService
Quote:
Originally Posted by SoCalFF View Post
the dealer had my car for a day and a half and did nothing they could not duplicate the issue and said there was no error codes?!
I got your message, and I'll be looking into it.

Meagan
07-18-2015 08:51 PM
SoCalFF the dealer had my car for a day and a half and did nothing they could not duplicate the issue and said there was no error codes?!
07-16-2015 11:19 AM
FordService
Quote:
Originally Posted by SoCalFF View Post
...Meagan
i plan to take it in to the same dealer as before. I also tried calling the regional manager you put me in touch with before but he has not returned my call. this was 3 days ago.
Thanks for the follow-up. I want to open up a new case, please PM me to verify your best daytime phone number and updated mileage. It'll be Vista Ford?

Meagan
07-15-2015 11:13 AM
SoCalFF Well here we go again. it has done it twice, once when i was coming to a stop and going to make a right turn made the turn and it failed had to go to next stop light and turn car off and then back to normal. The next time it did to my gf luckily i had told her about it and what to do. but same thing driving slowly in a parking lot turning into a spot.

Meagan
i plan to take it in to the same dealer as before. I also tried calling the regional manager you put me in touch with before but he has not returned my call. this was 3 days ago.
07-14-2015 04:56 PM
FordService
Quote:
Originally Posted by MabelMobile View Post
Hi all,
On July 1st a few days ago my 2012 Ford Focus SE had no power steering when I started it...MY car has 65,500 miles on it now...he combination of whatever Berge Ford and Santan Ford did seems to have fixed it...I'm going to try taking it to another dealer to have them look at it...
Hi MabelMobile,

Welcome to the forum!

Do you have the other dealer in mind? Please keep me in the loop with the next visit, and if your symptoms return. I'll check out some options.

Meagan
07-06-2015 03:27 PM
MabelMobile
2012 Focus Power Steering Failure

Hi all,
On July 1st a few days ago my 2012 Ford Focus SE had no power steering when I started it. I had my 23 month old daughter in her car seat in back, and found that I had a hard time turning the wheel while backing out.

After getting home I looked up issues other Ford Focus 2012 owners are having with power steering and came across a lot of complaints, a lawsuit in California that was dismissed, and a lot of detailed descriptions of what is causing the problem. This article issued by Ford seems to match up with what I think the problem is:
"Ford says an intermittent electrical connection can cause the power steering to stop. That sends the steering into manual mode, making the vehicles harder to control. The company says it knows of four crashes due to the problem but no injuries.
Dealers will either update power steering control software or replace the steering gear depending on the problem with individual vehicles. A new steering gear eliminates the electrical issue."

This quote was part of a statement issued about recalls for certain Ford Flex and Taurus vehicles, as well as the Lincoln MKS and MKT from the 2011 through 2013 model years. Also covered are the Ford Fusion and Lincoln MKZ from 2011 through 2012 and some 2011 Mercury Milans.

I called the SanTan Ford Dealership to ask what they could do to help me, and the customer service rep said to bring it in and they would charge me a $99 fee just to look at it. I asked the rep that in light of there being so many complaints with the 2012 Focus power steering, and that my car matched up with the symptoms that these other cars are having if he could consider fixing the issue without charging me for it. The rep said that I'm out of warranty, and I'd have to pay for whatever the issue is.

MY car has 65,500 miles on it now and is 3 years old, but the power steering seems to be a fairly well known issue and I don't feel I'm to blame for it malfunctioning. I also take care of my focus, and have already had issues with the transmission. The combination of whatever Berge Ford and Santan Ford did seems to have fixed it, but I've lost confidence in Ford and their ability to produce cars that are safe. I don't want to involve lawyers and I'm going to try taking it to another dealer to have them look at it, but I have very little hope of this being resolved fairly.

Any ideas on how I should approach this, or what options I have now that my car is out of warranty besides the 100,000 mile warranty extension for the transmission?
TIA.
06-09-2015 03:53 PM
coldbear
Service Writers

If that is true what FMC is telling about the 1700.00, I say try another agent for a shout out. I would think FMC would want to keep you happy. Or if nothing else works, buy a couple dozen lemons and string tie them to all the sheet metal on you car . Place the " Lemon'd " unit as close to the Dealership as possible with legality and write their name in bold letters ," Buy your next Ford from @#$%^%$#@ Dealership ". It sure worked for me. Only took me twenty mins. and a cup of coffee " What can we do for you to get it out of sight"? Twelves were the first yr. for electric steering. I'm sure that would be taken seriously with a judge. No more rant.
06-09-2015 03:18 PM
coolcan
Pissed

I have a 2012 Focus four door three years old now....75,000 miles....my power steeringe also went out took it to the dealership with the power steering failure.....couple hrs later they want 1,700 to replace what they called power steering gear box....warranty has expired at 60,000...I was ready for a bill but dang.....not 1,700 I feel like its my new car still because I have taken such good care of it....I did find there is a class action law suit with this problem I will be joining because it may be become a recall and I will get my money back.....I was scheduled just a couple days to have the recall on the shake it does when I take off...they said to reschedule that when the gear box gets done....my car I thought was nice is now a paper weight in front of my house and still have a couple years to pay on it....then last night they called me if I would like to trade it in......I told them no more Fords......after oil changes, new tires, all the things you to do to prevent break downs you get a gear box with only 75,000 the breaks and they want 1,700....if you buy a ford I suggest the extended warranty or don't buy one...
05-04-2015 11:17 AM
FordService
Quote:
Originally Posted by SoCalFF View Post
Don't recall exact mileage but its under 28K
Thanks! I want to check out some additional assistance. Please send me a private message with your VIN, best daytime phone number, full name, and dealer name/location.

Meagan
05-01-2015 03:58 PM
SoCalFF Don't recall exact mileage but its under 28K
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