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Topic Review (Newest First)
03-04-2015 11:59 AM
FordService
Quote:
Originally Posted by scottchich View Post
I got my focus in Sept 2012 along with six others for our company. Every single one of the cars react very badly at low speeds such as in stop/start traffic and up driveways and small hills etc. The cars shudder constantly and feel like they are going to conk out which doesn't exactly instill confidence in any of us. My car has also had several occasions where the engine had malfunctioned and the car has needed to be towed to the closest Ford dealer for repairs. These have been competed quickly in the dealers defense but there has never really been a discussion to the causes after or a chat about the jittery transmission. luckily this has all been paid for by my company as I can honestly say that had this been my own car purchased by myself I would have long since thrown the keys back at the dealer and asked for my money back.

One way I have found of avoiding the jumpy nature of the car in low gear is to drive the car in tiptronic. It runs a lot another but obviously defeats the purpose of having an automatic vehicle.

Is there any way I can get this issue fixed? I recently had the transmission replaced due to it malfunctioning and shitting down the entire engine in the middle of auckland city at peak traffic but the issue still remains. Any advice would be really appreciated.
Have you reached out to Ford New Zealand? You can contact them by phone here: +64 (0) 9 277 8400. They'll be able to point you in the right direction.

Meagan
03-03-2015 07:36 PM
scottchich *smoother and *shutting! Old auto correct got the better of me above^
03-03-2015 07:32 PM
scottchich I got my focus in Sept 2012 along with six others for our company. Every single one of the cars react very badly at low speeds such as in stop/start traffic and up driveways and small hills etc. The cars shudder constantly and feel like they are going to conk out which doesn't exactly instill confidence in any of us. My car has also had several occasions where the engine had malfunctioned and the car has needed to be towed to the closest Ford dealer for repairs. These have been competed quickly in the dealers defense but there has never really been a discussion to the causes after or a chat about the jittery transmission. luckily this has all been paid for by my company as I can honestly say that had this been my own car purchased by myself I would have long since thrown the keys back at the dealer and asked for my money back.

One way I have found of avoiding the jumpy nature of the car in low gear is to drive the car in tiptronic. It runs a lot another but obviously defeats the purpose of having an automatic vehicle.

Is there any way I can get this issue fixed? I recently had the transmission replaced due to it malfunctioning and shitting down the entire engine in the middle of auckland city at peak traffic but the issue still remains. Any advice would be really appreciated.
03-02-2015 01:21 PM
FordServiceCA
Quote:
Originally Posted by FFhb13 View Post
I just bought a 2013 focus hb, titanium.... I did read about the transmission problems..I didn't notice it in any of the 2013 or 2014 foci I test drove....the one I bought had 30,000km, it's a little bit jerky with some vibes when you first take off, then it seems fine...I bought an extra 6 years/160,000km warranty that is almost bumper to bumper with some minor exceptions just in case.
Hey there, FFhb13.

Just read that your transmission is a bit jerky. Has your dealer provided a diagnosis? Send over the current odometer reading, your preferred dealer, and any additional symptoms; I'll look into this.

Nikki
Ford Service CA
03-02-2015 11:55 AM
VisionPilot
Quote:
Originally Posted by kevingsx View Post
Hi I have just brought a 2012 automatic focus it has done 18500 mile with previous owner. It is shuddering every time I pull away even worse on hills I am really worried my dealer will spout a load of rubbish about this being normal the worse driving experience I have ever had. and the most expensive car I have ever brought.
Just ask your dealer if they will apply the latest TSB upload to the car's onboard computer. Unless you have a bad clutch or seals, that typically takes care of it. My dealer has never required a diagnosis when I asked them to do this (twice now), and it's easy enough for them to just hook it up to the computer and send me away happy. I simply figure out the latest TSB from these threads (which I believe is still 14-0197), and specifically ask them to apply it. Less than an hour later, I'm out the door. I will say that after the first time I had this done, combined with changing my driving habits when driving off from a stop, I have not had the "shudders" in months. Even so, I always like the latest software, and when I went for an oil change, I explained that while I am not having any issues, I would still like the latest software. The response...sure, no problem! I have a great dealer though! Thanks Olathe Ford!
03-02-2015 11:47 AM
FordService
Quote:
Originally Posted by kevingsx View Post
Hi I have just brought a 2012 automatic focus it has done 18500 mile with previous owner. It is shuddering every time I pull away even worse on hills I am really worried my dealer will spout a load of rubbish about this being normal the worse driving experience I have ever had. and the most expensive car I have ever brought.
Welcome to the forum, kevingsx.

I recommend heading to your dealer to have this diagnosed. Once you have an appointment set up, please let me know.

The PowerShift 6 Speed Transmission is designed to provide the feel and efficiency of a manual transmission with the easy driving of an automatic. The PowerShift transmission automatically engages the next gear in anticipation of the shift, providing seamless shifting. It also has neutral idling, which disengages the transmission when sitting at idle, and helps to maximize fuel efficiency.

Because the PowerShift 6 Speed Transmission operates similarly to a manual transmission, you may notice some characteristics that provide a unique driving experience from the automatic transmission you may be used to:
  • When you take your foot off the accelerator pedal and the vehicle begins to slow down you may perceive a light to medium braking sensation as the transmissions makes adjustments.
  • During the break in period, the transmission may shift quicker or harder. This will smooth out after a short period of time.
  • You may hear mechanical noises when driving.
  • You may feel a difference when pulling away from a stop.

Meagan
03-02-2015 01:20 AM
hammy627 I would escalate the claim to the Ford district manager.
03-02-2015 01:17 AM
hammy627
Quote:
Originally Posted by kevingsx View Post
Hi I have just brought a 2012 automatic focus it has done 18500 mile with previous owner. It is shuddering every time I pull away even worse on hills I am really worried my dealer will spout a load of rubbish about this being normal the worse driving experience I have ever had. and the most expensive car I have ever brought.
My wife brought the car (2014 titanium) in because of the same reason. The mechanic gave us a bulletin by Ford that explains that the transmission is derived from a manual transmission and has some peculiar characteristics. It has a dry clutch unlike a "conventional automatic transmissions are equipped with a torque converter. The torque converter is a fluid coupling device which dampens these positive engagement feels. " Try to experiment with giving the car more or less gas on takeoff to see if the shuddering continues. Finally: Your car is still under warranty, so bring it into the dealer. You will get your problem entered into your cars service record, even if it is normal. Therefore if you have a transmission problem later you will still have a warranty claim.
03-01-2015 10:52 PM
FFhb13 I just bought a 2013 focus hb, titanium.... I did read about the transmission problems..I didn't notice it in any of the 2013 or 2014 foci I test drove....the one I bought had 30,000km, it's a little bit jerky with some vibes when you first take off, then it seems fine...I bought an extra 6 years/160,000km warranty that is almost bumper to bumper with some minor exceptions just in case.
03-01-2015 05:59 PM
kevingsx Hi I have just brought a 2012 automatic focus it has done 18500 mile with previous owner. It is shuddering every time I pull away even worse on hills I am really worried my dealer will spout a load of rubbish about this being normal the worse driving experience I have ever had. and the most expensive car I have ever brought.
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