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Thread: sct x3 down load failure, now my engine wont start! Reply to Thread
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Topic Review (Newest First)
02-17-2012 06:44 PM
1turbofocus I do wish there is more I could do to help you , I do not feel SCT telling you to have to buy the livewire was at all fair to you when the xcal3 should work properly

I had a customer on the dyno today that will be contacting SCT Monday , his bill was 400 MORE then it would of been 650 total because of all the issues using the xcal , it had problems loading and datalogging took an extra 4hrs I will no longer foot the bill for time for any products not working properly its passed to the customer

I am a SCT dealer and customer and I am embarrassed as a dealer and disappointed as a customer

Again I am sorry for the issues you are having and wish I could do more

Tom
02-17-2012 03:43 PM
Dago Now they want me to "try" with the livewire device, they say it "should" work, but what if it doesn't, now they are trying to make me spend another $200-$300 just to try. Assuming I would be willing to spend the extra money the device won't let me go back to stock to unlock it and send it back to Focus Power to do the exchange, this is my daily driver and I need my car, this shouldn't be happening.
02-17-2012 02:10 PM
Dago I'm having the same problem here, I already sent the programmer back with my ecu and xcal, got both of them back today, now it's been two weeks and the xcal wouldn't load the tune it always stops at 4% and when I try to send it back to stock it will stop at 4% again.
I don't know what to do, I already paid for towing it and getting it back to stock at the dealer (xcal advise and $200 bill) before sending out the unit to xcal, my svt is my daily driver and now it's been sitting for 2 weeks.
02-17-2012 09:15 AM
1turbofocus I agree it was used in 1 car , the Black Oak was a stepping stone and its a real issue but those issues all can be worked out it comes down to spending the time to work them out which SCT doesnt want to spend the time doing from a buissness stand point I can understand that , from a seller and a Customer I cannot

You say it isnt an update issue but there is firmware updates , software updates ,live link updates that have worked flawless , Why does the Predator load tunes and datalog on ALL the SVT that the SCT will not , if it were a SVT issues seems to me that both would have issues loading no?

I know you think I am allways busting your balls but I am not , I understand its a low # built ECU ,I know SCT doesnt want to spend the time to fix the issues because of that

Still doesnt make my life any easier when I get 54 calls in 2 days with SCT issues from 3 Customers

Tom
02-17-2012 08:59 AM
Blivit
Quote:
Originally Posted by 1turbofocus View Post
I have never had as many issues I am having now , whats changed , I have worked on 5 SVT in the last 4 weeks being in NC and had to bench flash 3 on them , pulled fuses , Batt hot ,


Had to reflash one at Ford (tow bill + my down time customer had to pay)and sell him a new xcal , bench flashed it and it worked fine

All 3 cars that I had to bench flash the Predator loaded with no issues through the OBDII port so it wasnt a SVT car issue

Also major issues datalogging with Gen2 cant get it to log on any SVT , go back to 6.5 and it stops logging after 1-3 min (2 of the 5 SVT) grabbed a very old x3 and it logs fine

I sure wish we could get these issues fixed

Tom
If it is only an "updated" device problem why do I have a device from one of your customers running firmware that is 5 versions old that has an issue flashing the SVT? New and old firmware can have problems.

Some SVT's flash fine every time. Some have random issues while others have a hard time flashing at all. Ford used this processor in ONE vehicle. The 216k processor for example was used in virtually every Ford from 1996-2003. They spend a lot of money on development and to spend that money on a single processor tells me that they knew there were issues. There are references to the SVT flashing problems in old Ford TSB's.
02-16-2012 07:01 PM
bespurcell I had probs flashing mine too. Took a good hour or more of trying different things to get it to work.
02-16-2012 06:03 PM
1turbofocus I have never had as many issues I am having now , whats changed , I have worked on 5 SVT in the last 4 weeks being in NC and had to bench flash 3 on them , pulled fuses , Batt hot ,


Had to reflash one at Ford (tow bill + my down time customer had to pay)and sell him a new xcal , bench flashed it and it worked fine

All 3 cars that I had to bench flash the Predator loaded with no issues through the OBDII port so it wasnt a SVT car issue

Also major issues datalogging with Gen2 cant get it to log on any SVT , go back to 6.5 and it stops logging after 1-3 min (2 of the 5 SVT) grabbed a very old x3 and it logs fine

I sure wish we could get these issues fixed

Tom
02-16-2012 07:58 AM
Blivit
Quote:
Originally Posted by 1turbofocus View Post
Have 2 more guys with the same issues failing at 4% seems to be a real problem with these new SCT updates

Tom
Has nothing to do with any new updates. Flashing on the SVT has been a problem for a long time.
02-16-2012 06:37 AM
1turbofocus Have 2 more guys with the same issues failing at 4% seems to be a real problem with these new SCT updates

Tom
02-15-2012 10:49 PM
svtf1417
Quote:
Originally Posted by anarchyamp View Post
So I just wanted to say a big thank you to 1turbofocus, Blivit and the guys at SCT. I got a call from one of your techs (I wish I could remember his name, started with "J" I believe) and they upgraded me to a livewire unit in exchange for my xcal3 unit which was having a hard time flashing my pcm. I received the livewire unit on monday or tuesday and right away went to flash it to return it to stock and it worked on its first try with no problems! I then flashed 2 more custom tunes to it with no problems. The car is running again, though it needs more tuning as its still a little rough around the edges. Thank you so much, you guys really went above and beyond to take care of me and help me out with this.
Mine failed and started showing dashes even with the xcal unplugged, and failed at 4% religiously trying to load the stock tune. My ECU and xcal3 are on their way to SCT as we speak. They should get it tomorrow, cant wait to hear the verdict.
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