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Old 09-20-2013, 11:16 PM   #41
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It's a real pain, because I really like the car. I'm stuck with it for now, as I would take an absolute bath trying to trade a car with 900km on it. Can't afford that. Hopefully everything is fixed when I get back and I have better luck going forward. As for Ford as a corporation, I'm not holding my breath.
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Old 09-21-2013, 09:39 AM   #42
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They don't care .
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Old 09-23-2013, 08:35 AM   #43
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Originally Posted by hjordanc View Post
...Last night my 2012 Titanium (21k miles) had an electrical meltdown. Initially, I unlocked the car, sat down, and when I pressed the starter I got the "key not detected" message...
Hi hjordanc,

I want to look into this and see how I can help. Send me a PM with your name, best daytime phone number, VIN, mileage, and preferred servicing dealership; I'll check out some options to assist.

Crystal
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Old 10-09-2013, 02:50 PM   #44
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For those interested, or suffering similar problems, here's the paperwork from the dealership. They painted the gas door while it was there (there was a gouge in it when purchased new, original dealership covering the cost) but did an atrocious job which led to an extra trip to get it looked at again, and a second extra trip to get it repainted. Extra pain, but they didn't hassle me about it, they recognized it was very poorly done. Service advisor even commented after seeing the repaint "Why didn't they just do that the first time". Happy to have my car back. For this situation (maybe different for other situations) Ford's social media team were unable to do anything of value for me.

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Old 10-11-2013, 10:38 AM   #45
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For those interested, or suffering similar problems, here's the paperwork from the dealership. They painted the gas door while it was there (there was a gouge in it when purchased new, original dealership covering the cost) but did an atrocious job which led to an extra trip to get it looked at again, and a second extra trip to get it repainted. Extra pain, but they didn't hassle me about it, they recognized it was very poorly done. Service advisor even commented after seeing the repaint "Why didn't they just do that the first time". Happy to have my car back. For this situation (maybe different for other situations) Ford's social media team were unable to do anything of value for me.

Hi madaB,

After reviewing your case, I see that a goodwill gesture was applied to your vehicle. If you ever have any questions or concerns in the future, I recommend you stay in contact with your CSM and dealership.

Bianca
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Old 11-06-2013, 01:02 PM   #46
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My 2012 focus Ti is in the shop with the same issues. Took it to ford yesterday and they ran battery check all was ok so we picked it up last night. This morning battery is dead again. It's in the shop again. I read the ticket you posted with the issues but I'm confused on what was the actual problem? Is it an electrical issue or something? I'm hoping it just a bad battery and if it is some electrical issue I'm thinking of dumping this car and getting something else. The car is too new to already have this many problems.
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Old 11-06-2013, 01:28 PM   #47
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Originally Posted by clstoy View Post
My 2012 focus Ti is in the shop with the same issues. Took it to ford yesterday and they ran battery check all was ok so we picked it up last night. This morning battery is dead again. It's in the shop again. I read the ticket you posted with the issues but I'm confused on what was the actual problem? Is it an electrical issue or something? I'm hoping it just a bad battery and if it is some electrical issue I'm thinking of dumping this car and getting something else. The car is too new to already have this many problems.
Which dealership did you go to, clstoy? I'd like to loop in your regional customer service manager to assist with this concern. Please send me a PM with your full name, best daytime phone number, VIN, and mileage.

Thanks,

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