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Old 10-18-2012, 01:07 PM   #1
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acceleration problem

I have a 2012 Focus SE. When I accelerate from a dead stop or under 5 mph, the car jerks or stutters, like it is missing or clogged up. Sometimes it's more pronounced than others. I was having other issues which were fixed with the recall adjustment, but then this issue started after that visit. I took it to the dealer this week and they cannot find the problem. I had the tech ride with me so he could feel what I was feeling and he mentioned misfire. But the computer doesn't show anything. They called technical support but because no one else has reported this issue, they don't have a "fix". Logically if my car is the only one having this issue, then there is something wrong with my car! I am very frustrated. They suggested that I change my driving habits, so I tried that this morning and I still have the issue. I have an hour commute one way every day in stop and go traffic, so I get this stutter 99% of time. It makes me want to run the car off a cliff.



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Old 10-18-2012, 01:41 PM   #2
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Quote:
Originally Posted by pjhogan View Post
I have a 2012 Focus SE. When I accelerate from a dead stop or under 5 mph, the car jerks or stutters, like it is missing or clogged up. Sometimes it's more pronounced than others. I was having other issues which were fixed with the recall adjustment, but then this issue started after that visit. I took it to the dealer this week and they cannot find the problem. I had the tech ride with me so he could feel what I was feeling and he mentioned misfire. But the computer doesn't show anything. They called technical support but because no one else has reported this issue, they don't have a "fix". Logically if my car is the only one having this issue, then there is something wrong with my car! I am very frustrated...
Hi pjhogan,

I'd like to get your regional Customer Service Manager involved. Send me a PM with your VIN, dealer, mileage, and daytime contact number; I'll get the ball rolling!

Thanks,
Crystal
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Old 10-18-2012, 08:23 PM   #3
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Quote:
Originally Posted by pjhogan View Post
I have a 2012 Focus SE. When I accelerate from a dead stop or under 5 mph, the car jerks or stutters, like it is missing or clogged up. Sometimes it's more pronounced than others. I was having other issues which were fixed with the recall adjustment, but then this issue started after that visit. I took it to the dealer this week and they cannot find the problem. I had the tech ride with me so he could feel what I was feeling and he mentioned misfire. But the computer doesn't show anything. They called technical support but because no one else has reported this issue, they don't have a "fix". Logically if my car is the only one having this issue, then there is something wrong with my car! I am very frustrated. They suggested that I change my driving habits, so I tried that this morning and I still have the issue. I have an hour commute one way every day in stop and go traffic, so I get this stutter 99% of time. It makes me want to run the car off a cliff.
It's your DCT....find a new dealer who knows what they are doing. I don't understand why dealers don't know what is wrong, or don't want to fix it, because Ford pays them to do the work.
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Old 11-01-2012, 03:40 PM   #4
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My new 2013 ST started doing exactly that right after I got it. It's got 2000 miles on it now and it is getting worse. It acts just like a manual transmission with a clutch chatter from a warped pressure plate or bad flywheel milling. It's bad enough that passengers are asking what's wrong with the car, and it's not doing the drivetrain any good. It's going back to the dealer next week for the first time and we'll see what happens.
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Old 11-01-2012, 04:20 PM   #5
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My new 2013 ST started doing exactly that right after I got it. It's got 2000 miles on it now and it is getting worse. It acts just like a manual transmission with a clutch chatter from a warped pressure plate or bad flywheel milling. It's bad enough that passengers are asking what's wrong with the car, and it's not doing the drivetrain any good. It's going back to the dealer next week for the first time and we'll see what happens.
Hi magnumea,

I want to get your region's customer service manager involved. Shoot me a PM with your VIN, dealer, mileage, full name, and daytime phone number; I'll make sure your CSM gets your info. They'll reach out to your dealership and coordinate efforts on a resolution.

Let me know if you have any questions.

Thanks,
Crystal
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Old 11-07-2012, 12:55 PM   #6
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Took it to the dealer and they said it was a normal acting DCT. Truth be told, it was not acting up by the time we took it or when we got it back, just barely shuddering on take off, but not enough to really notice. We are repeating our 440 mile trip up to Va. on Thanksgiving, which is where it acted up last time. If it does it again, we will take it to the local dealer up there and see if we can get them to drive it and report to our dealer at home. On a positive note, we love everything about the car - 40 mpg, it can get out of it's own way, and doesn't get smaller the longer we drive it, handles great and has coil springs and shocks in the back instead of coilover struts. That way, if the Queen Bee overloads it going to visit the grandchildren, I can put air lifts in the back springs and adjust it up.
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Old 11-08-2012, 11:03 AM   #7
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Quote:
Originally Posted by magnumea View Post
Took it to the dealer and they said it was a normal acting DCT. Truth be told, it was not acting up by the time we took it or when we got it back, just barely shuddering on take off, but not enough to really notice. We are repeating our 440 mile trip up to Va. on Thanksgiving, which is where it acted up last time. If it does it again, we will take it to the local dealer up there and see if we can get them to drive it and report to our dealer at home. On a positive note, we love everything about the car - 40 mpg, it can get out of it's own way, and doesn't get smaller the longer we drive it, handles great and has coil springs and shocks in the back instead of coilover struts. That way, if the Queen Bee overloads it going to visit the grandchildren, I can put air lifts in the back springs and adjust it up.
Hi magnumea,

Thanks for the update. Just a heads up - I responded to your PM. Please let me know if you have any questions.

Thanks,
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Old 11-26-2012, 10:15 AM   #8
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We went back to Va. and it mostly behaved. I noticed it does better for my wife (who drives it daily) than me, but I drive automatics with both feet. If I let off the brake and wait until the roll control or whatever it's called activates the 1st gear clutch, which only takes a second or so for it to start creeping forward, the start-off is a lot smoother.
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Old 09-23-2013, 02:51 PM   #9
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Quote:
Originally Posted by pjhogan View Post
I have a 2012 Focus SE. When I accelerate from a dead stop or under 5 mph, the car jerks or stutters, like it is missing or clogged up. Sometimes it's more pronounced than others. I was having other issues which were fixed with the recall adjustment, but then this issue started after that visit. I took it to the dealer this week and they cannot find the problem. I had the tech ride with me so he could feel what I was feeling and he mentioned misfire. But the computer doesn't show anything. They called technical support but because no one else has reported this issue, they don't have a "fix". Logically if my car is the only one having this issue, then there is something wrong with my car! I am very frustrated. They suggested that I change my driving habits, so I tried that this morning and I still have the issue. I have an hour commute one way every day in stop and go traffic, so I get this stutter 99% of time. It makes me want to run the car off a cliff.
I have a 2012 focus with the exact same problem, did your issue ever get resolved? I am taking my focus to the dealer this week but I was curious if you were able to get your issue resolved.
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Old 09-23-2013, 03:31 PM   #10
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I have a 2012 focus with the exact same problem, did your issue ever get resolved? I am taking my focus to the dealer this week but I was curious if you were able to get your issue resolved.
Let me know what you hear from your dealership, bigworld. If you need any assistance from me, just send a PM my way and I'll research some ways to help.

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