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Old 01-12-2012, 12:20 PM   #371
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Quote:
Originally Posted by checkgio View Post
Is this supposed to be free? Called the dealer where I got my car from and they are telling me it's $150 for the update. Since I haven't seen anyone on here mention that, I'm thinking this is BS?
It is no charge to the customer. It is under warranty. The 150 would be charged as warranty work. It does take over an hour so it may well be worth 150 to your dealer. But, you should not pay for it. It is warranty work.
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Old 01-12-2012, 12:21 PM   #372
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Originally Posted by hand-filer View Post
I think your dealer is a con-artist.
The dealer may have said that "it is a 150 repair". He may not have said "at the customer's expense".

We may be reading too much into this.
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Old 01-12-2012, 12:21 PM   #373
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That's what I thought. Thanks for the quick reply guys! :)
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Old 01-12-2012, 06:31 PM   #374
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Originally Posted by 6769MOPARS View Post
The dealer may have said that "it is a 150 repair". He may not have said "at the customer's expense".

We may be reading too much into this.
He actually said it would cost ME $150.
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Old 01-12-2012, 07:54 PM   #375
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Find another dealer. Report him to Ford.
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Old 01-12-2012, 09:23 PM   #376
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Update didn't fix my problem

I've been getting a rough grinding sound between shifts. Originally I was told nothing was wrong. Then, I was told I needed an update. The update was performed. Nothing related to the sound changed. Now, I'm told nothing is wrong again. Even after listening to this recording, they tell me I haven't demonstrated a problem.

http://youtu.be/54_3_qF2xhQ

Sound normal to anyone here?
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Old 01-12-2012, 09:38 PM   #377
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Quote:
Originally Posted by Tiburon View Post
I've been getting a rough grinding sound between shifts. Originally I was told nothing was wrong. Then, I was told I needed an update. The update was performed. Nothing related to the sound changed. Now, I'm told nothing is wrong again. Even after listening to this recording, they tell me I haven't demonstrated a problem.

http://youtu.be/54_3_qF2xhQ

Sound normal to anyone here?
Shut the front door!

That sounds horrible! Similar to my downshifts before I got the TCM update. If they say that's alright, go to another dealer; because that's bull.
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Old 01-12-2012, 09:40 PM   #378
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Quote:
Originally Posted by checkgio View Post
He actually said it would cost ME $150.
The problem is probably that you asked for the update. You basically have to complain that your car isn't working, have them find the update (which they might not), and then they MIGHT do it for you.

Seems like an awful lot of work, considering the first way YOU did all the research. But, that's the way warranties work.
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Old 01-12-2012, 11:33 PM   #379
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Hi guys,

Has anyone get any idea that TBS thing only apply to US? Because I bought a 2012 focus in September, I wondering my car need to do the software update or not. Cheers.
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Old 01-12-2012, 11:38 PM   #380
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Originally Posted by eat2sleep View Post
Hi guys,

Has anyone get any idea that TBS thing only apply to US? Because I bought a 2012 focus in September, I wondering my car need to do the software update or not. Cheers.
When was your Focus made? If it is before 8/13, you can get the update. By the way, it is called a TSB!
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