Has any one had issues with their 2012 Focus in stop and go traffic with the a/c stops blowing cold air?When my Wife first got the car a/c would not work took it back and they said a fuse had dislodged and reinserted it no problems after that until this problem and of coarse Ford can not locate this issue has to become more of problem for them to locate this issue.
...Well my car is still under warranty and I will be taking it to them within the next few days to have them fix the A/C now that it is not cooling at all...
Making an appointment at your dealership is a great first step. Additionally, I want to help by getting your regional customer service managers involved. To get started, send me a PM with your VIN, dealer, mileage, daytime phone number, and full name. I'll get the ball rolling!
I was living in the Southwest desert when I bought the car in July of 2011 and I noticed that in the very hot summers here it was not cooling well.
Moved to the Southeast last summer and the A/C ran fine. My guess is the high humidity let it run well and cool.
Now I am back in the dry Southwest with temperatures only in the 50s to 70s now and the A/C is not cooling at all.
It has to be what one Focus poster said here that he knew that during assembly Ford, to save on the cost of Freon, would only use half the amount needed to get the cars out to the sales floor of all the Ford dealers.
Well my car is still under warranty and I will be taking it to them within the next few days to have them fix the A/C now that it is not cooling at all. And it is not even Spring here yet. I am not waiting for Summer to get this fixed.[shameful][thumbd]
heat, A/C function not a strong point with the car...
I have had couple dealerships check mine (manual heat-air controls) because it feels one dash side is warmer that the other and overall just warm (dial in the middle= pretty warm and definitely warmer on right center dash vs left...) dealers response "normal'! "we checked other ones too they do the same..!
- have a loaner for the day (SEL 12 focus) with auto climate, set it at 70 or 72 and both center dash vents have same temp feel...
I want to extend the same offer to assist that I did to the other folks on this thread. Send me your info (VIN, dealer, mileage, full name, and daytime phone number) and I'll get your case into the hands of your regional customer service manager.
The car with manual controls (don't know about auto) have no heater control valve, so hot water is always pumping thru the heater core. Temp is controled by doors (flaps) directing air flow.
My car was as high as 19 degrees above ambient temp with heat off, I installed a coolent bypass valve and switch. no residual heat in summer and plenty heat in winter. Any BTU's from the heater core will take away from the A/C cooling.
Crustal, went down that path already... Got one call back from regional csm back then.. That was it... - just a quick suggestion though: I really think it would be wise if you (your dept) kept a log by user/issue and double checked to see prior same attemts... thx
Thanks for the feedback, Uptcv1. I actually couldn't find you in my prior PMs; that's why I extended the offer. I can arrange for a follow-up call from your CSM, though. Just let me know if you'd like to proceed. [wave]
Power from add a fuse 5amp.
Hold switch for 15 seconds to fully operate valve, open for winter, bypass for summer. Center off switch because there is no need to power valve all the time, control heat with Focus control.
ok...so has anyone had the issue of the a/c // heater not working at all and hearing a thump, thump, thump under the console? I have had both motors that control the air routes replaced. Was driving again with the heat on and it stopped again then started thumping. It is back in the shop (a cumilative of over 30 days in the shop). I love my zippy car but there have been a lot of issues before 10k miles - not just the ac and heater.
I want to step in here and see how I can assist. Send me a PM with your VIN, dealer, mileage, daytime phone number, and full name; I'll look into some options to help.
So this is my first post and let me say I picked up our new 2013 SE with 49 miles and we never got it off the the lot and the AC compresssor went out [mad] I truely hope this is not a sign of things to come with this car as I really like it. Im hoping for the best..
So this is my first post and let me say I picked up our new 2013 SE with 49 miles and we never got it off the the lot and the AC compresssor went out [mad] I truely hope this is not a sign of things to come with this car as I really like it. Im hoping for the best..
How long was the car sitting on the lot before you picked it up? I only ask because there was a specific special service message that said if the car wasn't driven for over 3 weeks (maybe it was longer) with the a/c compressor switched on before the car was last shut down that it could cause the compressor to fail on restarting the car for the first time since then. Its why generally you'd not want to leave a car sitting for long enough to develop problems while in inventory, let alone in storage when purchased.
You would think the dealer would have at least moved it around the lot and charged the battery in the mean time though.
Well have the car back from the dealer today and all is good, this dealership in Henderson NV has been very good to us and and I would give them a A+ for service and customer service...
OK finally have my ac fixed after 2 trips to dealer.first time i don't think they did anything, treated me like a DA said it worked fine lies.2nd trip had different service manger ride with me
and agreed ac not rite ,long story short NEW compressor ac fixed.why don't they listen to the customer. Thanks Crystal and thanks to the other ford lady that's been calling me.
My A/C underperforms. I dread Summer. In fact, I don't intend to be driving this by then. I think Ford really should have spent more time on the new gen.
And by the way, dealers just suck. If Ford wants to up their game start demanding better CS out of their dealers. But that's true with any car maker. Cars today are commodities. Dealers are just peddling widgets so maybe that explains the lack of pride.
I am in FL for the winter ... but car up north resting for 6 months. I arrive back and try to start focus. car starts, engine then squeals, smoke puffs out of engine compartment, motor turns itself off. So hey bozo that I am ... I try it two more times, now with hood up to see if I can figure out what's wrong. smoke is coming from belt area.
call warantee towing ... they tow it to nearest dealer to my home which is in another state and 17 miles away.
dealer gets car, tech pops key in and drives it around the lot, no problem. next day they drive it around another 20 miles ... again no problem ... they don't know what could have caused it ... and now they want to charge me $45 bucks for the inconvience of having worked on a car with no problem. duh...
Of course ... here I am with a Focus with 9K miles on it that already has a new headliner, a new clutch, 3 code changes, and the great unkown of engine starts, squeals, smokes and dies.
I just purchased a used 2012 focus se with 18k miles and the wife tells me the ac is not working very well. I already scheduled a trip to the dealer to get some more keys for it and have the 20k mile service (air filter) and will add this to the list.
This thread is making me a little nervous on this purchase
...Took the car in again (primarily for the transmission) and had them take a look at the AC again. They come back and say the coolant is down to 40%. Somehow they don't find a leak.
They filled it back up, and on the way home, it blew warmer than I ever remember it blowing...
Sorry for the delayed response. Did you three get your concerns taken care of since you posted on this thread? If not PM me your name, phone number, VIN, mileage, and dealer info and I'll take a look.
I had this same problem with our Focus and thanks to Crystal at Ford Customer Service here on the forum and my local dealer we were able to get the issue resolved...Thanks for your help Crystal.
Dealer claimed system over charged by 3 ounces at the time of service, evac, possibly leak check and recharge the system, seems to get cold again, but does still slightly warm up periodically, but not nearly as warm as before. It's also been cold out so it's really hard to tell if it's working (cold being ~70F in terms of being able to measure the a/c functioning correctly).
My entire AC quit. A week ago. Was told it was the control module in the dash.
The dealership told me that the parts would be in next day.
Lie.
Then they said next weekday as it happened on a Thursday.
Lie.
Contacted Ford through here and they call me telling me that the parts are on their way and they'd be here by Friday.... A week later.
Lie.
They called me Friday telling me Wednesday at the soonest.
Finding it hard to justify owning this car especially in Florida with no AC and a rainstorm every damn day. This is the first brand new car I've ever bought and I honestly regret it.
So after reading through the majority of this thread, I'm not sure if a definitive fix to the intermittent warm/smelly air was ever found. Some have had overcharged compressors, others replaced compressors entirely. Some mentioned the valve controlling the hot air flow would open up and blend in, but I don't think any of those fixes were permanent for anyone.
There was an interesting point made about the compressor sitting behind the shutters causing it to not receive as much airflow as it might need to function properly. If that's the case, then I'm sure they could easily flash in a provision that would keep the shutters open when the AC is running. After all, if you are running AC, it's probably really hot outside and the shutters should stay open anyway.
If anyone is aware of a method to override the shutter operation and keep them open all the time, then I would be willing to test it out and see if it makes my intermittent warm/smelly air problem go away. I figure disconnecting the power to the shutters while they are in the open position would work. Perhaps there is a fuse for them? I may have answered my own question...
So the dealership called me this morning to say my coolant was only at 40% (or it had lost 40%...I can't remember). The mechanic had injected some dye, but couldn't find a leak.
I'm not too hopeful that they'll actually find the cause of all this.
It was in the high 80s to lower 90s today on the way home, and since getting the a/c checked out and adjusted to the proper charge level it seems to work even better at hotter temperatures than it did at lower ones. It got cold enough to feel almost ice cold on my arms and hands while driving. It was nice.
Took the car in again (primarily for the transmission) and had them take a look at the AC again. They come back and say the coolant is down to 40%. Somehow they don't find a leak.
They filled it back up, and on the way home, it blew warmer than I ever remember it blowing. It's gotten to the point where I feel awkward complaining about this. I feel like a madman.
I had this same problem with our Focus and thanks to Crystal at Ford Customer Service here on the forum and my local dealer we were able to get the issue resolved. Like stated in the original post our AC would cut out in stop and go traffic and also when going down hill. Our dealer replaced the compressor and we now have ice cold air all the time. Thanks for your help Crystal.
Don't "feel like a madman" as you are not alone. Ford Service will tell you they can't find anything, but the a/c won't work. Happened to me and others on these forums. Same deal with the transmission. I would just keep complaining and keep a journal of what you are doing.
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