03-18-2015, 05:20 PM
Focus Jr. Enthusiast
Join Date: Aug 2013
Location: Anderson, IN
What I Drive: 2012 Focus SE black
FF Reputation: 0
Buy-Sell-Trade Rating: (0
Can't get a call back from Ford's Tech Team
I've spoken in the past to a very helpful lady at Ford, Rory Sullivan, but her extension is now assigned to someone else who takes messages but doesn't return calls. Perhaps the name 'service' is a misnomer?
I bought my 2012 Focus SE hatchback with the 6-speed auto new (ordered with the sport pkg) and took delivery in June 2012. It's been in the dealer for 'fixes' for the transmission issue (jerking, missing, etc.) 4 times and 'updates/upgrades' have been performed only to have the problem reoccur.
I have 60K on the car and am a fanatic about service. 3K o/c's w/filter, 6K rotations, 10K air filters, etc., and I'm in my 60's so I'm not drag racing with it although I do like to tromp on it once it's in a higher gear getting on a highway.
I love this car except for the tranny issue and the absurdly complicated sound system for all but those who still have yet to go to a senior prom and have their acne clear up.
Anyone suggest a similar vehicle in terms of economy, fun to drive, great mpg, etc.? I have to get this fixed or get it gone and Ford won't admit to the fact that it doesn't have a fix. Please advise.