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Old 03-04-2015, 10:59 AM   #2181
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Originally Posted by scottchich View Post
I got my focus in Sept 2012 along with six others for our company. Every single one of the cars react very badly at low speeds such as in stop/start traffic and up driveways and small hills etc. The cars shudder constantly and feel like they are going to conk out which doesn't exactly instill confidence in any of us. My car has also had several occasions where the engine had malfunctioned and the car has needed to be towed to the closest Ford dealer for repairs. These have been competed quickly in the dealers defense but there has never really been a discussion to the causes after or a chat about the jittery transmission. luckily this has all been paid for by my company as I can honestly say that had this been my own car purchased by myself I would have long since thrown the keys back at the dealer and asked for my money back.

One way I have found of avoiding the jumpy nature of the car in low gear is to drive the car in tiptronic. It runs a lot another but obviously defeats the purpose of having an automatic vehicle.

Is there any way I can get this issue fixed? I recently had the transmission replaced due to it malfunctioning and shitting down the entire engine in the middle of auckland city at peak traffic but the issue still remains. Any advice would be really appreciated.
Have you reached out to Ford New Zealand? You can contact them by phone here: +64 (0) 9 277 8400. They'll be able to point you in the right direction.


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Old 03-18-2015, 05:20 PM   #2182
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Can't get a call back from Ford's Tech Team

I've spoken in the past to a very helpful lady at Ford, Rory Sullivan, but her extension is now assigned to someone else who takes messages but doesn't return calls. Perhaps the name 'service' is a misnomer?
I bought my 2012 Focus SE hatchback with the 6-speed auto new (ordered with the sport pkg) and took delivery in June 2012. It's been in the dealer for 'fixes' for the transmission issue (jerking, missing, etc.) 4 times and 'updates/upgrades' have been performed only to have the problem reoccur.
I have 60K on the car and am a fanatic about service. 3K o/c's w/filter, 6K rotations, 10K air filters, etc., and I'm in my 60's so I'm not drag racing with it although I do like to tromp on it once it's in a higher gear getting on a highway.
I love this car except for the tranny issue and the absurdly complicated sound system for all but those who still have yet to go to a senior prom and have their acne clear up.
Anyone suggest a similar vehicle in terms of economy, fun to drive, great mpg, etc.? I have to get this fixed or get it gone and Ford won't admit to the fact that it doesn't have a fix. Please advise.
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