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Old 01-28-2017, 08:04 PM   #1
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2016 Focus loaner

Hey all, Ive been a long time lurker here but currently have a 2016 Focus SE while my Fusion is having a sleepover at the Ford Store.

The car is pretty bare bones but it's decent. A couple weird things Ive noticed though.

First is the lack of rear visibility out the back window (it's a hatch). Maybe it's because the window is dirty but I just find it hard to see out. Also the little side port hole windows in the rear corners are completely useless.

Second also related to rear visibility. I push the stalk for a second and the washer fluid squirts out the back but the wiper doesn't wipe. You have to push the stalk longer than just that one second to make the wiper wipe. Makes no sense to me. If fluid comes out, the wiper should work.

Third is the Sync with MyFord radio. The voice commands seem sluggish. Push the button and I find myself waiting for the beep to speak. The MFT in my Fusion is much quicker if you can believe that. Also I am sick of the message that no phone is connected and 911 assist won't work without a phone.

Lastly of course is the transmission. I had a Focus loaner last year and had no issues with the tranny. This one seems incredibly slow and indecisive as to which gear it should be in. It also feels like it goes in to neutral if you take your foot off the gas.

That being said, I do really like the engine. It has pep and is also pretty refined. Not a rough and noisey 4 banger that's for sure.

Would also be nice if they ditched the business card slots and replaced it with a little coin tray or something lol.


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Old 01-29-2017, 11:48 AM   #2
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Obvious it is good you choose to own the Fusion :-)
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Old 01-29-2017, 06:11 PM   #3
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Quote:
Originally Posted by GhiaFan View Post
Obvious it is good you choose to own the Fusion :-)
Well the reason I joined back in the day was I was certain I would get a 2012 Focus back when they came out.

So I am a closet Focus fan lol.

But also happy with my decision lol.
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Old 01-30-2017, 11:59 AM   #4
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I actually like that about the rear washer. You can let the fluid actually run all the way down the window so it spreads out better.
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Old 01-30-2017, 05:22 PM   #5
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I posted this on a Fusion forum for opinions but I think I'll post it here and ask you guys for your opinions too...

I returned the loaner Focus today and picked up my car.

Quote:
My Fusion went in to the dealer to fix the side mirrors (per a TSB for unwanted movement in wet weather) and to diagnose a chugging type sound at idle.

I dropped the car off Thursday morning. I told the service advisor that the last time I had them look at the chugging (the previous week) that they took it for a test drive but the issue ONLY occurs at idle. I told him to test the car just idling and I even left a video on a USB thumbdrive.

So at the end of each day I kept calling. "We just need your car for another day". "Another day" turned into 5 days (Thursday - end of day Monday).

When the car went in, it was spotless. Completely full tank. I reset my trip computer when I get gas because I track mileage. It is roughly 20 kms to the dealership so I know roughly what my car had on it when it went in.

When I got the car back today, I noticed it was covered in salt like it had been driven quite a bit. I checked the trip computer and saw there was now around 80kms more that had been put on the car than when I dropped it off.

As a result, I have been reviewing my dash cam footage...

Turns out the tech drove my car home and kept it there over night for one of the days. Since I have GPS on the cam, I know exactly where he lives and it's pretty far out in the boons.

The next day, he took it around running all sorts of errands. Going to get coffee and then KFC and some other assorted errands. The car basically sat in the garage over the weekend and then it looks like he worked on it a bit more today.

What I need you guys to tell me is whether or not this behaviour is justified for an issue that only happens at idle and an issue with the side mirrors.

Would this behaviour ever be typical? I can see if they were trying to see if an issue was recurring or not, but is it EVER appropriate for a tech to take it to their home over night?

Should I be kicking up a lot of fuss about this or just call it justified and move on?

I really don't know which way to go on this.

Apparently the "chugging" issue turned out to be a fuel line rubbing up against the firewall or something?
I appreciate any opinions you guys can offer.
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Old 01-30-2017, 05:40 PM   #6
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I'd have a long heart to heart with the service manager and drop them as a service provider immediately.

Unless you have nowhere else to go. If that's the case I would still look for a different service provider.

I take my SVTF to a dealer out of town by 30 minutes. I've had good luck with them and will continue to go to them for that reason. When I lived in Indianapolis many years ago I was driving a Saab. The dealer in town was incompetent. It only took one or two service visits to find this out. I got a recommendation for a family Saab dealership on the Indiana/Illinois border in a single four way stop town that was 90 minutes away. I started going there and never looked back and always got fair unquestionable service. It helped that they provided loaners so you drove there twice for any service but didn't have to get picked up and dropped off.

Good service is worth searching out and rewarding by being a repeat customer.
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Old 01-30-2017, 05:57 PM   #7
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Yeah I can see tech's driving the vehicle home, but really not any errands or stops like that. Tech's drive some hard to diag vehicles home or around trying to figure out the issue. Heck I've driven a few 'stroke powered super duty's towing trailer w/ a c/c 4x4 truck aboard the trailer up the pass w/ a ids hooked up to read issues.
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Old 02-06-2017, 09:05 PM   #8
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I see a ton of loaner/rentals. Nothing exciting.
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Old 02-07-2017, 11:38 AM   #9
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I would be irate if they took my car home and to just to errands. UNLESS there is some proof of them looking at it while at home, maybe popping the hood. Or whereever they ran their personal errands to you can see them checking things.

FYI, was your speaker on on the dash cam? If so, be careful. That can be a violation of THEIR privacy.. I know it sounds ridiculous but I recently read something on this. So if you go after them I think you have to do something about the volume or something like that.. well here's the article: The Surprising Legal Ramifications of Having a Dashcam in Your Car

Anyway, Unless you have them recorded doing work or inspecting anything while taking it home and doing errands I would be very upset. I honestly don't know what exactly I would do or go after but it would piss me off.
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Old 02-07-2017, 12:33 PM   #10
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Before getting too upset, think about it from both sides.

For a frustrating issue that can't be duplicated at the shop, would you rather take it in again & again or wait until it fails completely - or put up with additional testing miles?

For the mechanic it's no joy being without his own vehicle for an evening, unpaid extra effort and if only used for the direct trip he's out of luck for personal errands - and may NOT hit the right circumstances to recreate the issue.

Now taking it to the Drive In for a Movie would be a bit out of hand, or on a long pleasure trip, gotta keep it all in perspective.

When a loaner is provided and the situation resembles a 'keep it until you fix it' scenario, this doesn't seem out of place.

Doesn't happen all that often, and from a personal perspective I never enjoyed doing so in the Cycle shops the very few times it might happen. Doesn't resemble the usual complaint about joy rides on lunch hours often mentioned.
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