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Old 02-20-2014, 03:57 PM   #1
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Clutch on back order?

In December I went for an oil change and asked the dealership to have a look at the wonky transmission. Turns out, I need a new clutch. They ordered it then and apparently they're still on back order. Anyone else finding this?


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Instead of a "Dual Clutch", "Dual Personality" might be a better name.
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Old 02-20-2014, 04:25 PM   #2
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nope. Took mine in the end of last week, picked it up today, new clutch packs, new seals etc. Maybe a regional issue?
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Old 02-20-2014, 04:50 PM   #3
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same thing happen to me in July back order for ETA a month. i email ford Canada saying "Are there any other options that i could take to get it fixed faster" like magic the parts came in the same week i sent the email. if you want you can do the same they escalated my case/request to a Ford Regional Customer Service Manager seem to help. Good luck
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Old 02-20-2014, 07:52 PM   #4
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PM Todd, http://www.focusfanatics.com/forum/members/79824-fordservice.html
See if he also deals with Canada.
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Old 02-20-2014, 08:01 PM   #5
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I was on the waiting list for three months...

Dealership was Markville Ford, just North of Toronto.

Regardless, car is 100% now and that's all that matters at the end of the day.
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Old 02-20-2014, 08:51 PM   #6
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Regardless, car is 100% now and that's all that matters at the end of the day.
^^ exactly!
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Old 02-21-2014, 11:29 AM   #7
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Hey everyone,

Thank you for the nod, HiroBerh. I work primarily with U.S. customers. My friend and colleague, Kwasi, will be happy to assist anyone living in Canada who has a question or concern. You may find him here.

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Old 02-21-2014, 04:07 PM   #8
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Shouldn't a new car already be "100%"?

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Originally Posted by BPEW584 View Post
I was on the waiting list for three months...
... Regardless, car is 100% now and that's all that matters at the end of the day.
As a prospective buyer, that's not all that matters to me. I'd rather not have to go through all the hassle you have had to deal with to get a new car to be "100%". I'd like it to be that way from the factory. I'm glad yours is fixed now, but sorry to hear that it needed to be.
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Old 02-21-2014, 05:28 PM   #9
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Thumbs up

Quote:
Originally Posted by F'nClassy View Post
I went for an oil change and asked the dealership to have a look at the wonky transmission. Turns out, I need a new clutch.

Hi F'nClassy,

My offer to assist still stands. Please PM me the info I requested on February 7th, 2014; I will promptly look into it.

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