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Old 11-14-2012, 09:08 PM   #101
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Originally Posted by Kaaru View Post
DCT issues, visit to dealer number 3.

So, the service director offered me to have a VCM2 unit installed and connected to my car. Yeah, the black box recording type of thing. It will be installed tomorow and I will use it to record ''events'' while driving my car. I am told this device will record 30 seconds of ''data'' after a ''tranny incident'' after I press a button to start the recording. It is my understanding that this VCM2 unit is the second generation of ''black box'' and that I will be their guinea pig more or less.

While I would have liked to hear something else, I consider this to be some kind of ''progress''. At least, someone saw and experienced the issue and someone is investigating and with some luck we'll find the source of the tranny issues.

I was given a 2013 SE Flex Fuel as a loaner and man, if only my car would handle like this one...*sigh*.. I will use it for my daily commute tomorow so I'll be able to compare the loaner with my SEL.

I'll keep you guys posted about this.
My dealer wants me to put down a $1500 deposit in order to install this device. I nearly fell on the floor when he told me this. It would be probably be cheaper and quicker for me to drive to Canada to your dealer to find a resolution...

I am glad your faith is being somewhat restored...but not by FORD...rather by a dealer that sells their cars..

Keep us posted....Hopefully all the thousands of other people here will find resolution through your findings....and perhaps your dealer can then educate FORD on customer service and how to fix the problems...
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Old 11-15-2012, 08:09 AM   #102
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I took the loaner to get to work this morning and...man, oh man, this loaner is totally different from my actual car. The DCT is hyper smooth, gentle, subtle and responsive at the same time. The front suspension is noise free, exept for normal road noise...no clicks, clunks and/or pops. Granted, it only has 3800 Km on it but my SEL has been behaving badly since almost day one. It's not like it aged badly over the course of 11 months...if it is, that says really poorly about the overall quality of the build.

Cant wait for the day to end, get back to the loaner and ''Enjoy'' a 60 minutes trafic jam with it :)
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Old 11-15-2012, 11:00 AM   #103
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Originally Posted by Kaaru View Post
...All those people I spoke with today at Viau Ford, the owner, the service director, the receptionist, the car wash man, the tech guy, all were polite and are the embodiement of what a good dealer should be. These people may be the ones giving me some kind of trust back in the Ford brand. I understand ''they'' did not built the car themself, but at least they are trying real hard to reslove this. And for that I thank them and salute the passion and devotion they exibit towards a customer. Bottom line, I should have bought my damm car there :)...
Hi Kaaru,

Thank you for the update! I'm so glad that Viau Ford is taking good care of you and working hard to get to the bottom of your concern. I'll look forward to hearing how things progress.

If you have any questions or concerns, you know how to reach me.


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t: @FordService @FordFocus @Ford
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