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Old 08-13-2016, 10:13 AM   #1
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Just got windshield replaced...shady tech?

Hi all, new here.

Apologies in advanced if this is in the wrong spot.

I just got my windshield replaced, looks good so far (but literally only been an hour)

The issue really isn't the replacement job, just the tech.

So he calls me to say he is finished and starts recommending I change my windshield wipers because they could scratch my new glass. He had already started taking apart the arm bit, but I said "no thanks" and he starting putting it back together.

I'm a lady btw, so I'm kind of already paranoid that "car guys" like to try to pull shady bs anyway just by looking at me.

The thing is, I've changed wiper blades before (on my old car). And it didn't require using a wrench on the arm.

I say this out loud to myself and he starts acting nicer like "sure that's fine, there's an auto parts store down that way". Like, yup, I already know that.

A bit later he says "you know what, I'll give you free wiper blades. They're like $3 anyway. As long as you review us online."

Sure, I go with it. My wipers seemed to have worked fine beforehand, only got a bit squeaky sometimes. Also I haven't changed them since I got the car two years ago (yeah, my bad). And of course he changes them quick and easy with no tools right in front of me.

After it's paid and done for, I google them again and noted they have two different company names at different locations, but same phone number. When I called them the first time they went by Name A, and then when the tech guy is here he shows me on his phone how to leave a review for Name B. (maybe not a big deal, but kind of weird?)


Anywho, I'm kind of paranoid now that maybe they did something with my windshield arms? I just jotted down a number sequence from both arms, but a google search of said numbers with the brand name came up with nothing.

Am I way overthinking this? Admittedly, I probably should have done more research beforehand.


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Old 08-13-2016, 01:00 PM   #2
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Quote:
Originally Posted by draizetrain View Post
Hi all, new here.

Apologies in advanced if this is in the wrong spot.

I just got my windshield replaced, looks good so far (but literally only been an hour)

The issue really isn't the replacement job, just the tech.

So he calls me to say he is finished and starts recommending I change my windshield wipers because they could scratch my new glass. He had already started taking apart the arm bit, but I said "no thanks" and he starting putting it back together.

I'm a lady btw, so I'm kind of already paranoid that "car guys" like to try to pull shady bs anyway just by looking at me.

The thing is, I've changed wiper blades before (on my old car). And it didn't require using a wrench on the arm.

I say this out loud to myself and he starts acting nicer like "sure that's fine, there's an auto parts store down that way". Like, yup, I already know that.

A bit later he says "you know what, I'll give you free wiper blades. They're like $3 anyway. As long as you review us online."

Sure, I go with it. My wipers seemed to have worked fine beforehand, only got a bit squeaky sometimes. Also I haven't changed them since I got the car two years ago (yeah, my bad). And of course he changes them quick and easy with no tools right in front of me.

After it's paid and done for, I google them again and noted they have two different company names at different locations, but same phone number. When I called them the first time they went by Name A, and then when the tech guy is here he shows me on his phone how to leave a review for Name B. (maybe not a big deal, but kind of weird?)


Anywho, I'm kind of paranoid now that maybe they did something with my windshield arms? I just jotted down a number sequence from both arms, but a google search of said numbers with the brand name came up with nothing.

Am I way overthinking this? Admittedly, I probably should have done more research beforehand.
What did he actually replace? The blade assembly (no tools should be required) or the entire arm (would need to be unbolted)? If it was just blade assemblies, could be a number that isn't recognized as a main brand. Likely a generic replacement.
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Old 08-13-2016, 01:21 PM   #3
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Originally Posted by 10FOCISES View Post
What did he actually replace? The blade assembly (no tools should be required) or the entire arm (would need to be unbolted)? If it was just blade assemblies, could be a number that isn't recognized as a main brand. Likely a generic replacement.
He replaced the blades. I'm just confused when he initially asked me to change them, he had started unbolting the arm.

I don't think I misheard him the first time. The arm doesn't really touch the windshield when turned on, anyway, right? So that couldn't damage my glass anyway.

The windshield came with a dime-sized starburst when I bought the car. Seller had it filled up. Confirmed when I went to a Safelite, they stated it was already fixed. Just last month I didn't even notice that a larger crack appeared on the the original starburst, so I decided to get the whole thing replaced. (Also had a separate chip happen that I witnessed while on the highway, so I figured why not)
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Old 08-13-2016, 01:35 PM   #4
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He would have to unbolt the arms to replace the windshield

The arm will touch the glass if there's no blade on it and it will scratch the glass if turned on. Horridly worn blades (when the squeegee part tears) off can scratch the windshield also.
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Old 08-13-2016, 04:10 PM   #5
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^^^X2

You'd want the arms totally out of the way to replace the windshield, even when changing blades yourself it's important not to accidentally let the arms snap against the windshield without blades on them. That can chip the glass and potentially even start a crack.

I can see some selling blades as a routine, and def. recommending if worn. Think the tech was actually trying to be a nice guy to take care of you when he offered the blades free, excusing it with the comment about "give us a nice review".

There are some that try to go the extra mile to help out people, even if it's just giving out more info. than you thought you wanted. Specialize in anything and there's a tendency to try and 'educate' customers about your specialty (only see that direct from techs).

Glass business often has separate names and even businesses that are interconnected, even if it isn't different names for different locations it might be separate (yet connected) for mobile installation vs. a store location.

The glass itself comes from a limited number of warehouse locations for any region, with very few actual manufacturers. Most stores in any region draw from a couple actual suppliers.
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Old 08-13-2016, 04:18 PM   #6
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Here's a good link showing the limited actual suppliers of OEM glass, who also produce much of the aftermarket replacements:

https://www.google.com/url?sa=t&rct=...aQqOs6fUfldvXw
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Old 08-13-2016, 05:13 PM   #7
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I use to delivery auto glass to installers on the road. Sailor is correct. The arms need to be removed to install properly. the blades were just an upsell tactic but no big deal. show us a pic of your Focus please.
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Old 08-14-2016, 01:38 AM   #8
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Think your ok.
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Old 08-20-2016, 11:46 AM   #9
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Third on arms having to be pulled to properly replace the glass on the focus. The new blades were an up sell and couldn't hurt anyways. Weird the go by two names but as long as the glass is clear then I wouldn't worry about it.
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