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dckotwicki 09-08-2011 05:07 PM

Steering wheel controls
I have a 2010 Focus SEL and just noticed the paint on one of the radio controls is chipping away.

Is there a repair?

Can an individual button be replaced?

Egz 09-11-2011 09:35 AM

Shouldn't it still be under warranty? Should be a quick fix at the dealer.

dckotwicki 09-14-2011 10:07 AM

Ford is going to fix it.

The reason I was concerned is because I also own a 2010 Edge Limited. 2 months into ownership, I noticed one of the rear window defroster wires / lines was not working. I took it into the dealer and received the "No problem found" response. Knowing the vehicle was under warranty, I waited until nother convenient time (year later) to bring it in. This time I took pictures of the failure with me. They put a patch on the line and it looked and felt awful. I complained about it and was told to "buzz off" by Ford. The dealer offered to pay half, which I accepted with great displeasure.

That experience left a terrible tast in my mouth and a major lack of confidence Ford Motor's warranty system.

Phokus 09-14-2011 01:57 PM

You can't replace the individual button but the stack of buttons are replaceable. Make the dealer fix it for free.
Mine did the same but mine was installed afterwards so no warranty on it there it bothered me enough that I went and just bought the buttons and swapped it myself
$89 for the stack of cruise buttons

badazz2010focus 09-14-2011 06:29 PM

dont you have to replace the wheel?

Phokus 09-14-2011 08:46 PM

No it comes off the wheel just be gentle and not tear the little rubber slot the buttons lodge into

dckotwicki 10-01-2011 11:01 AM

To my suprise, the dealer fixed it under warranty.

Slo86GT 10-17-2011 02:54 PM


Originally Posted by dckotwicki (Post 3842879)
To my suprise, the dealer fixed it under warranty.

Can you send me your VIN or service request information on this? My dealer wants to charge me nearly $300 to fix it with new buttons and an hour and a half labor.

st12131 10-17-2011 06:18 PM

good to here!

red2009se 10-17-2011 08:40 PM

GM cars are notorious for peeling, chipping dash labels, but never had any peel off on Fords, Nissan I owned. My dad's '06 Buick dash parts look very worn down and only has 60K miles

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