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Old 06-23-2016, 04:39 PM   #1
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Had To Pay For Dual Clutch Replacement!

Apparently, if your dual clutch assembly is contaminated with oil you have to pay for the replacement yourself, despite the 100,000 mile warranty on this part. At least that's what my dealer, Jim Keim Ford in Columbus, Ohio did to me. I had a rear main seal leaking which contaminated the clutch assembly. They said that the clutch is only covered if it is contaminated with transmission fluid. Can anybody confirm that this is how the warranty works? They originally told me that the clutch would be covered, then changed their mine after I agreed to have the work done.
My new clutch worked great for about one day and now it's back to clatter and shudder time. What a pathetic piece of engineering.
The loaner car that they gave me to drive while they worked on my car was a 2016 Focus with only 3,000 miles on it. It was a death trap. On three separate occasions, the transmission cut off and left me with no power sitting in an intersection. It was like the car was in neutral. I told them this when I turned it in, but they didn't seem too interested. Somebody will get killed in that car, guaranteed. I thought mine was bad. What a joke.


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Old 06-23-2016, 04:56 PM   #2
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I would think that any warrantied part that fails and causes any other warrantied part to also fail, then all would be repaired under warranty.
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Old 06-23-2016, 07:26 PM   #3
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Sounds to me like they tricked you into it. I can't believe, all the way in 2016, 4 years into production, ford hasn't managed to fix these Powershift DCT's. I'm having issues with mine again.
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Old 06-24-2016, 12:30 AM   #4
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More story already posted in the MkIII section, haven't read the latest in that thread yet today.

Help! Jim Keim Ford Won't Fix My Car

Actually I suppose that by itself a main seal leak that is NOT covered because of mileage/time could cause other damages that wouldn't be covered.

The Dealer seems to have dropped the ball on this one in many ways though, since it was originally torn down for clutch/seals type warranty repair and no main engine seal leakage was noted at the time. Could have been repaired then at minimal extra charge. VERY poor work NOT to check it at the time.

An initial clutch cleaning that didn't solve the issue might have been warrantied to a clutch replacement, then the main seal added at extra cost beyond the warranty work once that was discovered as an additional problem.
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