My story of what has happened - Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace

Go Back   Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum > Ford Focus Tech Discussions > General Technical Chat

General Technical Chat This section is for technical discussions relating to general maintenance, electrical issues, engine trouble, and recalls.

Search This Forum | Image Search | Advanced Search    
FocusFest FocusFanatics Merchandise

LinkBack Thread Tools Display Modes
Old 04-25-2008, 04:13 AM   #1
Focus Addict
joshfink's Avatar
Join Date: Sep 2007
Fan#: 50565
Location: Clifton Park, NY, NY
What I Drive: Black 2007 ford Focus

Posts: 744
FF Reputation: 4 joshfink Good Standing Member
Buy-Sell-Trade Rating: (3)
My story of what has happened

Hey guys... I will post here my story of what has happened to me in the last week with my focus and why I may never buy another Ford again. I did originally post this at: and I would encourage you all to post any bad experiences with Ford there... (yeah yeah its my site I am not trying to drive traffic really but I always liked these forums so I wanted to post what happened to me concerning my 2007 Focus) anyway heres the post I posted on my own web site.

Anyway, on April 18th, 2008 I picked up my 2007 Focus SES from a dealer in Albany, NY named Orange Motors. This is a dealership I used to like, don't get me wrong. I picked up my Focus after it had been in an accident and my insurance and myself covered the repair costs. A new driver's side fender, front bumper, radiator stuff, air intake box of some sort, etc...

I drive away thinking my car looks perfect. Well, its not. 3 hours later my car dies in traffic. Just shuts off. Thats odd. The battery is dead. They must have left something on in the car while they were working on it I thought. I have the car jumped after waiting almost 2 hours for Ford Roadside Assistance and I bring it on into Advance Auto. They diagnose the car as having a dead battery (made sense) AND a dead alternator. Now this did not. The alternator was checked out by Pepboys 3 weeks earlier when I had a new (larger) battery put in for the upcoming summer and next winter. I had them test the alternator and it worked perfectly.

So, I head on over to Orange Motors in Albany the next day (Saturday April 19th) after jumping the car in the morning of course. While sitting in line for the "Service center" to open, the car dies... No power, nothing. I thought this would be fine, they will fix it since they obviously missed that either a) they killed the alternator doing the work or b) they missed it.

I talk to the service tech. I walked in and waiting my turn and asked the guy to cover the alternator under their lifetime repair warranty since they obviously missed it, or under Ford's warranty. (the car had 45,000 miles, and Ford's shitty warranty only lasts until 36,000, wonderful eh?). So the guy tells me no way, no can do, cannot even take the car in until Monday or Tuesday. MONDAY OR TUESDAY?! I had JUST picked the damn thing up the night before and it was sitting there dead in the middle of the roadway between their parking lots. Wonderful. Of course I get pissed and walked out stating how much I think Ford sucks. And I do.

Anyway, so I have the damn car jumped AGAIN. This time it refuses to start for a few tries, and once the other battery is disconnected, the engine shuts off, so I need to sit there revving the engine at 3000 RPMs to make sure that the car stays on. I head over to PepBoys and tell them what is going on. They give me an estimate and before I have them work on the car I head back over to Orange Motors to speak to a Sales Manager who MIGHT see my phlight.

However, this was not to be. I went into the show room, tracked down a sales manager (or so he claimed to be) and I told him my story, and I ask him for Orange Motor's lifetime warranty and for his service department to take my car ASAP since they obviously missed it. No can do. However he does tell me, "If you had bought the fing car from me I would have had it fixed for free, but seeing as you did not, I won't." This coming from a dealership where I had spent nearly $15,000 in the last 5 years with various Fords I have owned. So right then and there I decided to make this site.

The story does NOT end there though. Obviously I needed my car, so I went back to PepBoys where I spent $517 on a new alternator. A Ford motorcraft one at that since that was the only one PepBoys could find in the area.

I started calling Ford on Monday April 21, 2008. I have since talked to 3 people in executive offices or their call centers. The response is always the same. Ford has no control over dealers, what they do, what they say or how they represent Ford. They simply did not care. I attempted to get Ford to reimburse me for the alternator. Nope, that was not done either because I had the work done at a "below quality third party business" as they put it. If Ford had done it, they would have given me the money for the part and labor. Nice. So because the service tech would not take my car, I would HAVE to suffer through 3 or 4 days of jumping the car and uncertainty on whether or not I could get to work? No. Thats why I went elsewhere. Ford did not care about this. they told me I could have driven the car to Saratoga to get it fixed at New Country—35 miles from where I was. The car would have died on the highway and I probably would have died along with it. No thanks.

So I have come to a conclusion that I mentioned earlier. Orange Motors Sucks, yes, but not only that, but I have a feeling that since they were busy doing work around the engine, radiator, and various other components under the hood that they killed my alternator. I blame them now, either through sheer negligence, or because they have absolutely NO IDEA what the hell they are doing.

joshfink is offline  
    Reply With Quote Quick reply to this message
Sponsored Links
Old 04-25-2008, 05:59 AM   #2
Focus Enthusiast
pat247's Avatar
Join Date: Sep 2005
Fan#: 27781
Location: Norman, OK
What I Drive: Focus SVT

Posts: 526
FF Reputation: 19 pat247 Great Standing Member
Buy-Sell-Trade Rating: (17)
It sucks that your alternator died but shit happens. Just because you had the dealership do some work on your car does not obligate them to fix anything that goes wrong with it in the future. Normally the lifetime warranty that dealerships offer only cover the work they perform on your car. Granted, they could have been more helpful and squeezed you in to do the repairs since you have been a loyal customer. Maybe attitudes got in the way, who knows.
2003 ZX5 SVT, Pitch Black, JRSC/BBK Sold
pat247 is offline  
    Reply With Quote Quick reply to this message
Old 04-25-2008, 06:32 AM   #3
Focus Enthusiast
focus_SWT's Avatar
Join Date: Oct 2007
Fan#: 51264
Location: WI
What I Drive: 2000 FFV wagon

Posts: 226
FF Reputation: 3 focus_SWT Good Standing Member
Buy-Sell-Trade Rating: (2)
If your tire would have went flat, would you have expected that it was there fault? As pat said, they fixed what you asked, they can not predict the future. It happens, if it was under warranty then yes they should pat, but alt's go bad that is the way it is.
focus_SWT is offline  
    Reply With Quote Quick reply to this message
Old 04-25-2008, 08:29 AM   #4
Focus Enthusiast
Join Date: Aug 2007
Fan#: 49676
Location: Iowa
What I Drive: 2007 Cloud 9 ZX3

Posts: 83
Points 178, Level 3
Points: 178, Level: 3 Points: 178, Level: 3 Points: 178, Level: 3
Level Up 56% Completed
Level up: 56% Level up: 56% Level up: 56%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 1 Berol Good Standing Member
Buy-Sell-Trade Rating: (0)
I understand your frustration, and how it would be almost impossible to get to another dealer.

However, your problem is a problem with a particular dealer, not Ford in general or their car(s). There is a difference between the two. All of your problems, both with customer service and the problems involving your car are because of a particular dealership, not a particular make of automobile.

Honda, Toyota, anybody can have a crappy dealer.
Berol is offline  
    Reply With Quote Quick reply to this message
Old 04-25-2008, 08:34 AM   #5
Focus Enthusiast
tiger61378's Avatar
Join Date: Mar 2008
Fan#: 54476
Location: Saranac Lake, NY
What I Drive: 2003 Red ZX3 Sport

Posts: 233
FF Reputation: 3 tiger61378 Good Standing Member
Buy-Sell-Trade Rating: (0)
The only thing that I find surprising is that Ford has no say in what their dealers do...I know that Chevy does have a say in it, which is why the local Chevy dealership no longer exists (the guy running it was a crook, and his techs were Chevy actually took away his franchise, and then took EVERY new Chevy on his lot away in about a weeks time). If a dealer is really that bad, they'll get their franchise revoked...

Still, a bad alternator is just one of those random things...and even if its good one day, they can still just "go bad" for no reason the next.
Hatchback Lover #53
tiger61378 is offline  
    Reply With Quote Quick reply to this message
Old 04-25-2008, 08:39 AM   #6
Focus Addict
gukin's Avatar
Join Date: Sep 2004
Fan#: 12777
Location: Albuquerque
What I Drive: 2003 Orange SVTF

Posts: 744
Points 1,730, Level 24
Points: 1,730, Level: 24 Points: 1,730, Level: 24 Points: 1,730, Level: 24
Level Up 30% Completed
Level up: 30% Level up: 30% Level up: 30%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 1 gukin Good Standing Member
Buy-Sell-Trade Rating: (1)
Interesting facts:

1. For whatever reason our Focus' seem to have weak, frequently failing alternators.

2. Enterprise has really good rates on rent cars on weekends.

3. There are frequently other places to get your car fixed than a Stealership.

Still, I feel your pain and you frustration, the only thing worse than having a sick car is having a sick NEW car.

Did the alternator really cost $517? Gads, it had better be gold plated and install itself.
gukin is offline  
    Reply With Quote Quick reply to this message
Old 04-26-2008, 06:25 PM   #7
Focus Enthusiast
number_twelve's Avatar
Join Date: Aug 2007
Fan#: 49473
Location: Iowa
What I Drive: 2000 silver LX 5 Speed

Posts: 163
FF Reputation: 4 number_twelve Good Standing Member
Buy-Sell-Trade Rating: (1)
Assumptions and bad attitudes = no pity from those you're seeking help from. You know, if you approach people with genuine concern, and not attitude, they're more likely to help out. Also, service departments have the freedom to schedule work every day, and FILL their schedule. What about everybody else who had their cars scheduled for service? Should they have to wait longer so the dealership can attend to your beckoning call?? Again, had you approached them differently, the outcome may have been different. You know, this may sound like a crazy concept, but if you take the time and be friendly to others, you can network everywhere. Even the dealership. Tact my friend, tact. Learn the definition. Apply it. It could save you $500 or so dollars some day.

As for your efforts to let the world know that you're a helpless victim by starting a website, I won't even start. Better call the waaaaaambulance. And remember, the world revolves around the sun. Not anything else.
I got teh SPI. Creepin along and droppin valves...
number_twelve is offline  
    Reply With Quote Quick reply to this message
Old 04-26-2008, 06:55 PM   #8
Focus Addict
Bambooburnr's Avatar
Join Date: Jul 2007
Fan#: 48682
Location: Atlanta
What I Drive: 2007 Black SeS

Posts: 930
FF Reputation: 4 Bambooburnr Good Standing Member
Buy-Sell-Trade Rating: (0)
I got to only Team Ford Dealerships They are linked to corporate from what I understand. I went in for an oil change and tire rotate once they nicked my rim. The tech said it was there when I brought it in and they wouldnt Fix it. I called Ford Corporate and they forced the dealer to fix it.
Cossie CAI, FS Stealth Exhaust, Upper Front and Rear Stress Bar (FS). Tune by FocusSport
Bambooburnr is offline  
    Reply With Quote Quick reply to this message
Old 04-26-2008, 07:08 PM   #9
Wagamos's Avatar
Join Date: Apr 2005
Fan#: 21396
Location: Hudsonville, MI
What I Drive: 2001 Malibu Blue ZX3; 03 ZX3 PZEV

Posts: 5,021
Points 9,489, Level 65
Points: 9,489, Level: 65 Points: 9,489, Level: 65 Points: 9,489, Level: 65
Level Up 47% Completed
Level up: 47% Level up: 47% Level up: 47%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 13 Wagamos Great Standing Member
Buy-Sell-Trade Rating: (4)
Me thinks that ford should have ppl go around and check dealerships, if they pass the inspection, they can keep the ford logo, if not, fk you change the name.
Bone Stock
Wagamos is offline  
    Reply With Quote Quick reply to this message

Bookmarks & Social Networks

Quick Reply

Register Now

In order to be able to post messages on the Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:


Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.

Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
2005 focus won't start w/ dealership story xaeniac General Technical Chat 4 12-21-2007 11:24 AM
um I got a story and a question Dehacked DURATEC Performance (2003-2007) 14 12-13-2007 11:30 AM
Very Good Road and Track Story...Speed Kings!!!! DrkKnight614 Ford Focus & General Car Chat 2 09-21-2007 11:36 PM
Best Road Rage Story Volcom8234 General Racing Chat 14 05-11-2005 08:00 PM

All times are GMT -5. The time now is 11:14 AM.

Copyright 2002-2015 All Rights Reserved : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Mazda CX-3, Audi S3, Mazda MX-5 Miata and Acura TLX. You can find all Ford Focus, Focus ST and Focus RS related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area. If you own other makes have a look at Challenger Hellcat Forum, Charger Hellcat Forum, Cadillac ATS-V Forum, Cadillac ATS Forum, Cadillac CTS-V Forum, Lexus RC-F Forum, Lexus GS-F Forum, Mercedes GLA Forum, Mercedes GLE Forum and Volvo XC90 Forum.

Search Engine Optimization by vBSEO 3.6.1