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Old 05-23-2005, 12:56 AM   #1
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Tuning, Injectors, and maf for SVT

I hate to do something like I am about to do over the internet, but I have been left no other choice. On March 3rd, 2005 I ordered a predator, maf, and injectors from Tom at focus power. I used paypal to pay 700$ of it, and wrote him a personal check for 400 more dollars and mailed it to him on that very same day. The check was cashed on March 24th, and I have not yet recieved my parts. Today is May 22nd, 2005. In all fairness to Tom, he sounds like a busy person, and the mass air supplier did go out of business in the month of March. I have been in contact with Tom via email and his last response to me was on April 28th. In this email response he stated that my parts and custom tune would be shipped out on that next Monday, May the 2nd. It is now the 22nd and I have not heard from Tom. I tried to send him private messages and his inbox is full. I have sent emails on 5-17,5-16,5-12,5-10,5-9,and 4-29 to Tom at his HPDYNO email address and two emails to Tom @ focus power address, all with no response. I have also called both the shop phone and dyno phone and left messages with no response. The reason I orderd from Tom was because everyone on this website spoke very highly of him. I have dealt with many suppliers and parts places and have never recieved this bad of service. I have been very patient and only expect that if there is a delay, I want to be told about it. Communication stands for a lot in any business and it has fallen short in this instance. I can only hope that Tom himself reads this because I will give him the opprotunity to make it right. I am a loyal SVT guy and for the most part pretty easy going. I am just frustrated that 1100 dollars of my hard earned money is gone and so far I have nothing to show for it. Sorry about the length and again I hate to do this over the internet, but I did not have any other choices.

Peter Anderson


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Old 05-23-2005, 06:16 AM   #2
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I just checked my in box and it isnt full

I was out of work all last week with the exception of a few Hrs on Friday and Sat and didnt email anyone back or even post on here till Thursday late

I still have 370 emails unanswered and im sure you are on there some where

There is a new company that is now doing the air meters and before shipping any housings out i want to make sure that my new housings are flowing correctly and up to par

I have many products waiting to be shipped as well as yours im sorry some how you have slipped through the cracks and was not able to get up with me , I have talked to and returned many calls last week as my son got them to me

I should have my finished MAF housings tested today or tommorrow .I have sent out 2 test units and they are working well and now waiting on the finished units

Let me know how i can make this up to you

Tom
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Old 05-23-2005, 09:45 AM   #3
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I just wanted to know whats going on. Thanks for your reply and please just keep me in the loop.
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Old 05-23-2005, 07:04 PM   #4
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They finished testing my tubes today and they past far above what i expected , I should ship them tommorrow

Tom
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Old 05-23-2005, 07:27 PM   #5
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When I ordered my Predator last year it took a few weeks to get here, but it was also still early in the testing phase. Tom has always came through, even though he's SLOW he will still give great results in the end.
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Old 05-23-2005, 09:19 PM   #6
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Thanks again Tom, I look forward to your products , I am sorry for all this, but I just felt in the dark.
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Old 05-24-2005, 06:12 AM   #7
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Its not a problem I understand

Tom
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Old 05-24-2005, 03:57 PM   #8
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Quote:
Originally posted by 1turbofocus


I still have 370 emails unanswered and im sure you are on there some where
Damn. I guess I am in there somewhere as well.
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Old 05-24-2005, 05:21 PM   #9
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Spill it what does your email say

Tom
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Old 05-26-2005, 05:08 PM   #10
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.....dear Tom , I know you're busy with the blue,orange,silver and wht car and have been ill all week ....where's my stuff. .... j/k
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