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Old 05-27-2005, 01:42 PM   #1
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Is there any way to get hold of someone at Ford?

Is there any way to talk to anyone at Ford other than through the Customer satisfaction center? My harping on this may be getting old, but a repair made eight days after the same (basic) repair was done with no consideration or adjustment from Ford seems WRONG to me.

If anyone knows what to do or who to call (especially that is regional to Texas) I would apreciate it sooooooooooo much.


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Old 05-27-2005, 02:32 PM   #2
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Moved to Ford Focus & General Car Chat.......
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Old 05-27-2005, 02:34 PM   #3
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Sounds like a dealership issue to me. If they didn't fit it correctly, take it back and talk to the shop foreman. If it's beyond that, there is contact information at www.ford.com
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Old 05-27-2005, 02:40 PM   #4
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Dont bother with the phone. Write them a letter. Include you VIN number on the letter. They will definitely take it more seriously once its in writing. You can even send it certified to make sure it gets there. If you have a case number from your previous complaint be sure to include this number too.

If this doesnt work I would get the address of Ford head quarters and address it to the CEO and board of directors.
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Old 05-27-2005, 02:41 PM   #5
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Also email works too.
Good luck.
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Old 05-27-2005, 03:39 PM   #6
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Don't bother with email, they will just tell you to phone.
I'm trying to get them to pay for my EGR replacement kit ($161) and they keep shuttling me back and forth.
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Old 05-27-2005, 03:51 PM   #7
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I contacted Ford by phone on Tuesday afternoon to complain about my experience with my dealership's third-party sunroof installers. My dealer called the NEXT DAY with a letter from Ford on their desk. It was the customer relation manager. I had never talked to her , and she told me to bring in my car. I was suprised on the quick response, and it definately made a difference in making my problem more of a priority to resolve.
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Old 05-27-2005, 03:53 PM   #8
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Give them a call 1-800-392-3673(FORD).
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Old 05-27-2005, 04:06 PM   #9
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Ford's Chain of Command when dealing with Warranty Issues.
Top to bottom:
1) Regional or Zone rep.
2) Dealership Owner.
3) Dealership Service Manager.
4) Dealership Service Advisor.

We just went through this with a transmission replacement on our Escape.
It took several letters, and following the chain of command all the way up to #1.

There's only one more step after that, and it's Ford's Dispute Board,
which is now being handled by the BBB starting within the last month.

We went as far as the Regional Rep, and had a meeting with the Owner,
only to get turned down again for assistance.
We then asked about how to get started with the formal Dispute process.
Funny thing, the very next day, we got notification that Ford would be sending us a check.

In this case...
The Squeaky Wheel Gets Oiled.

Don't give up!
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Old 05-27-2005, 04:06 PM   #10
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Email has worked for me, as well as phone, oh well, some just have better luck than others I guess.
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