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Old 12-29-2003, 11:51 AM   #1
 
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Pissed off Ford today

I really pissed off Ford today when I went to pick up the Focus this AM. I had to have them put a new wiper motor in because the old one crapped out when I was driving in the rain the other day. I picked up the car and immediately went to use the wipers. The damn thing stopped in the middle just like before. I took it back and argued with the service guy who said that they fixed the old one. The bill I paid for was for a brand new unit. He got pissed at me and to make a long story short, the car is still there.


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Old 12-29-2003, 11:55 AM   #2
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Why would he get pissed at you? You were clearly in the right to get angry since they had wasted your time by telling you your car had been fixed when it wasn't.
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Old 12-29-2003, 12:00 PM   #3
 
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You know how some service writers can be. He told me that the old unit was fixed, I had the service writeup in my hand noting the installation of a new unit, then he said that they installed a repaired unit. Basically I backed him into a corner. This is also the same guy who dealt with me throughout the whole Escape incident.
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Old 12-29-2003, 12:29 PM   #4
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Yeah that is pretty strange, why charge you for a new one when there isn't a new one in it?
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Old 12-29-2003, 01:09 PM   #5
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so when are you expecting to get your car back? i would complain if that happens again. if you are paying for a new unit then they should give you a new unit
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Old 12-29-2003, 01:10 PM   #6
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in this case don't deal with the service writer, go straight to the manager.
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Old 12-29-2003, 01:58 PM   #7
 
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Oh trust me, I know how to handle the service dept. I will be getting the car back tomorrow AM and the service mgr said that all I have to pay for is parts. No big deal. Now.
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Old 12-29-2003, 02:00 PM   #8
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goodluck tomorrow jisturm. hope everything works out fine
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Old 12-29-2003, 02:26 PM   #9
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Some of those Service Writers can be touchy.... Had my share of them. Glad to know its no big deal anymore, good luck tomorrow.
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Old 12-31-2003, 05:04 AM   #10
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