Opinion on "Like It or Exchange It" - Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum > Ford Focus Discussions > General Car Chat Lounge

General Car Chat Lounge Discussion Forum relating to nonspecific Ford Focus models, car purchasing, auto industry news and any car talk.

Search This Forum | Image Search | Advanced Search    
FocusFest FocusFanatics Merchandise

Reply




 
LinkBack Thread Tools Display Modes
Old 08-24-2013, 09:46 PM   #1
Focus Rookie
 
Join Date: Jan 2013
Fan#: 108910
Location: Houston, TX
What I Drive: 2010, Black Focus SES

Posts: 15
FF Reputation: 1 fcabanski Good Standing Member
Buy-Sell-Trade Rating: (0)
Opinion on "Like It or Exchange It"

I purchased a Ford Focus in January of this year. I made the mistake of not having it inspected prior to purchase. But it was Certified Pre Owned, and the sales people told me I had 48 hours to return it if I wasn't happy. They also gave me, free according to them, a maintenance voucher book that provided free regular maintenance and extras such as first year vehicle inspection. They assured me the dealership near my home (this one was owned by the same people, but is an hour drive away from me) would honor it. It turned out "free" was $295, but the value of the vouchers was far more than the price.

After taking the car home and examining it, I was not happy with it. The mechanic found no problems. But I found many scratches and paint chips I had missed when looking at it at night at the dealer, a chipping steering wheel, a loose battery, squeaking from the front axles, bad windshield wipers (left streaks), and a host of other issues. When I called to let them know I was returning within 48 hours, the dealer GM told me there was no such 48 hour return policy.

I couldn't find it in the paper work, so I accepted all the problems and kept the car.

Last week I tried to use one of the vouchers at the nearby dealership, but they said the vouchers were only good at the issuing dealership. They will not honor the vouchers despite promises, at purchase, to honor them. I paged through the booklet to see all of what they weren't now honoring. There it was, in the back of the booklet, the written "Love it or Exchange It" program the dealer GM told me didn't exist when I tried to use it the day after purchase.

I could have been rid of this car under the "free" for $295 voucher exchange program. But the GM lied, telling me it didn't exist, when I tried to take advantage of it.

Now what?


fcabanski is offline  
    Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Old 08-24-2013, 10:05 PM   #2
C2H5OH
 
iminhell's Avatar
 
Join Date: Jun 2006
Fan#: 36222
Location: Darwin, MN
What I Drive: 2000 & 2001 ZX3's

Posts: 11,101
Points 19,851, Level 89
Points: 19,851, Level: 89 Points: 19,851, Level: 89 Points: 19,851, Level: 89
Level Up 1% Completed
Level up: 1% Level up: 1% Level up: 1%
Forum Activity 28%
Activity: 28% Activity: 28% Activity: 28%
FF Reputation: 54 iminhell Excellent Standing Member
Buy-Sell-Trade Rating: (4)



I'd say it's well past time to ask.
You have a new to you car that when repaired is a good car. Do so and deal with it.
iminhell is online now  
    Reply With Quote Quick reply to this message
Old 08-24-2013, 10:34 PM   #3
Focus Rookie
 
Join Date: Jan 2013
Fan#: 108910
Location: Houston, TX
What I Drive: 2010, Black Focus SES

Posts: 15
FF Reputation: 1 fcabanski Good Standing Member
Buy-Sell-Trade Rating: (0)
Sure, but I wanted to return it the day after purchase. The dealership lied about the existence of the program. I paid $295 for a "free" maintenance voucher booklet that the dealer will not honor.
fcabanski is offline  
    Reply With Quote Quick reply to this message
Old 08-24-2013, 10:35 PM   #4
Jetsetter
 
SkyPilot's Avatar
 
Join Date: Apr 2005
Fan#: 22350
Location: Rochester, NY
What I Drive: 2004 SE, 2012 Yellow Blaze SE HB

Posts: 6,288
Points 14,459, Level 78
Points: 14,459, Level: 78 Points: 14,459, Level: 78 Points: 14,459, Level: 78
Level Up 3% Completed
Level up: 3% Level up: 3% Level up: 3%
Forum Activity 14%
Activity: 14% Activity: 14% Activity: 14%
FF Reputation: 45 SkyPilot Great Standing Member
Buy-Sell-Trade Rating: (18)
Well your well past 48 hours, You also did buy a USED car, regardless of it being Certified Used, its not going to be perfect.

Fix the issues you have and enjoy the car, the Focus is a really great car, and with the exception on the squealing from the axels you mentioned, all the issues are normal wear and tear stuff, which should be expected when buying used.
__________________
ZETEC Crew #26 SR #20 YELLOW BLAZE OWNERS GROUP#4
Moderator Pilot, 2 foci Owner! 04 SE Sedan [P RNDL], 12 SE HB ╠╬╝
Ford Focus Discussions, Ford Focus Marketplace, Ford Focus Tech Discussions, Movies & Music Fanatics, Regional Forums
SkyPilot is online now  
    Reply With Quote Quick reply to this message
Old 08-24-2013, 10:40 PM   #5
saved from the grave
 
GreySkorpion's Avatar
 
Join Date: Feb 2012
Fan#: 94674
Location: B'game, KS
What I Drive: 2004 LG ZX5 2.3D

Posts: 6,089
Points 6,430, Level 52
Points: 6,430, Level: 52 Points: 6,430, Level: 52 Points: 6,430, Level: 52
Level Up 40% Completed
Level up: 40% Level up: 40% Level up: 40%
Forum Activity 4%
Activity: 4% Activity: 4% Activity: 4%
FF Reputation: 11 GreySkorpion Great Standing Member
Buy-Sell-Trade Rating: (5)
2 choices, keep it and fix it, or get a lawyer and tell him you wanted to return it, then tell them you waited 8 months just shy of 48 hours to make the decision, just because.
GreySkorpion is offline  
    Reply With Quote Quick reply to this message
Old 08-24-2013, 10:45 PM   #6
Focus Fanatic
 
Elizabeth's Avatar
 
Join Date: Aug 2011
Fan#: 89280
Location: SouthEast, WI
What I Drive: '14 Tangerine Scream ST3

Posts: 3,484
Points 15,772, Level 80
Points: 15,772, Level: 80 Points: 15,772, Level: 80 Points: 15,772, Level: 80
Level Up 85% Completed
Level up: 85% Level up: 85% Level up: 85%
Forum Activity 7%
Activity: 7% Activity: 7% Activity: 7%
FF Reputation: 18 Elizabeth Great Standing Member
Buy-Sell-Trade Rating: (0)
Folks often have a local TV station which does consumer advocacy. Get them involved if you feel you really were lied to. Plenty of small compaies will bend over backwards to avoid a public scandle via a local TV station tell-all.


One point is GET WHATEVER in WRITING.
No matter what nonsense the salesman TELLS you, without it in writing, it is worthless.
So next time anyone makes some offer.. Ask for it in writing. Most of the time they will refuse. (and then you know it was BS too.) Just like fixing stuff when you are buying the car. Do NOT accept the salesman telling you they will fix it, unless it is IN WRITING with the manager signature on it. The salesmans word means NOTHING.
Now if you had the 48 hours IN WRITING, you would not still have the car.
Problem with most 48 hour deals you have to take another car they have on the lot, same price or higher, for them to take back the car. And all of that would be in writing.
The coupon book was not free.. You should have handed it back. Instead of paying $295 for a book of useless coupons you probably will never use.
Then the promise it was good at other dealer. IN WRITING would have been great. Then when they refused you could have gotten your money back.
And them claiming they do not have a 48 hour return, you should also have gotten the dealer to put THAT in writing..
The nwhen you found they do, you have leverage to work with.
As is, all you have is your word against thiers.
So IN WRITING really means they mean it. All the rest is total hot air with zero value.

IMO you got taken. Like plenty of folks do by dealers and salespeople.
Because you are in a hurry or way too trusting.
Elizabeth is offline  
    Reply With Quote Quick reply to this message
Old 08-24-2013, 10:53 PM   #7
Focus Enthusiast
 
reamkeeper's Avatar
 
Join Date: Nov 2004
Fan#: 15415
Location: Minneapolis, MN
What I Drive: 2013 Fiat 500 Sport Cattiva

Posts: 224
FF Reputation: 4 reamkeeper Good Standing Member
Buy-Sell-Trade Rating: (0)
__________________
2013 Fiat 500 Sport Cattiva

KKCO
reamkeeper is offline  
    Reply With Quote Quick reply to this message
Old 08-24-2013, 11:30 PM   #8
Focus Enthusiast
 
saireah's Avatar
 
Join Date: Jul 2013
Fan#: 116690
Location: Des Moines, IA
What I Drive: 2014 Platinum White Titanium HB

Posts: 260
Points 600, Level 11
Points: 600, Level: 11 Points: 600, Level: 11 Points: 600, Level: 11
Level Up 50% Completed
Level up: 50% Level up: 50% Level up: 50%
Forum Activity 1%
Activity: 1% Activity: 1% Activity: 1%
FF Reputation: 3 saireah Good Standing Member
Buy-Sell-Trade Rating: (1)
I think the best thing to do is file a complaint with your Attorney General's office with full details. After you've done that, make small repairs on the car and get it to a place where you feel like it's absolutely yours and you can be happy with it. As others have said, I think the ship has sailed -- it's been over half a year. I don't think you're going to have much of a chance of getting them to take the car back or "do anything" at this point. It's been too long.

It's a life lesson, though. As Elizabeth said, get everything in writing. Inspect everything. Remember that the purchase of a car is first and foremost and business transaction -- even if your salesman is the nicest, genuine person you've ever met.
saireah is offline  
    Reply With Quote Quick reply to this message
Old 08-25-2013, 12:36 PM   #9
Where am I?
 
zetecDon's Avatar
 
Join Date: Feb 2009
Fan#: 62506
Location: east of Cincinnati, OH
What I Drive: 02 ZX3, 02 MX-5, 09 Coupe

Posts: 8,640
Points 13,751, Level 76
Points: 13,751, Level: 76 Points: 13,751, Level: 76 Points: 13,751, Level: 76
Level Up 26% Completed
Level up: 26% Level up: 26% Level up: 26%
Forum Activity 70%
Activity: 70% Activity: 70% Activity: 70%
FF Reputation: 29 zetecDon Great Standing Member
Buy-Sell-Trade Rating: (49)
Filing all this with the AG or any other legal institution won't help one bit. I read over everything before signing it, which is something you should have done to make sure you are getting what you're being told. Once you sign that paperwork that is acknowledgement that you understand what is being presented to you. Does it state anywhere in the paperwork that you have 48 hours to return the vehicle? Does it also state that the "free voucher" is indeed free? Does it state that the "free voucher" is also good at any other dealership? As a consumer it is your responsibility to make sure that all these statements are truth. And as well with buying anything used, always inspect it during times that you can actually see it clearly. You also have the choice to take it to an independent mechanic of your choosing to have it thoroughly inspected.
zetecDon is online now  
    Reply With Quote Quick reply to this message
Old 08-25-2013, 04:57 PM   #10
Focus Addict
 
F35-JSF's Avatar
 
Join Date: Aug 2012
Fan#: 102775
Location: Cincinnati, OH
What I Drive: 13' Tuxedo Black ST3, 08' ZZR-600

Posts: 763
Points 618, Level 12
Points: 618, Level: 12 Points: 618, Level: 12 Points: 618, Level: 12
Level Up 36% Completed
Level up: 36% Level up: 36% Level up: 36%
Forum Activity 1%
Activity: 1% Activity: 1% Activity: 1%
FF Reputation: 2 F35-JSF Good Standing Member
Buy-Sell-Trade Rating: (1)
Never buy a car (especially a used one) night, during extremely bad weather or in a rush.
__________________
TB is not a color, it's a part time job.
Quote:
Originally Posted by MoncefA33 View Post
:lol:Modding is whatever you define it as. Some people wanna boost, some people need 10 TVs, and some of these homos feel compelled to LED their cars front to back.
F35-JSF is offline  
    Reply With Quote Quick reply to this message
Reply

Bookmarks & Social Networks

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:
What I Drive
Year, color, and model of your car. Example: 2003 Pitch Black ZX3
Name
Your real name.
City
State
Country
Insurance
Please select your insurance company (Optional)

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 03:20 PM.


Copyright 2002-2015 FocusFanatics.com. All Rights Reserved : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Mazda CX-3, Audi S3, Mazda MX-5 Miata and Acura TLX. You can find all Ford Focus, Focus ST and Focus RS related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area. If you own other makes have a look at Challenger Hellcat Forum, Charger Hellcat Forum, Cadillac ATS-V Forum, Cadillac ATS Forum, Cadillac CTS-V Forum, Lexus RC-F Forum, Lexus GS-F Forum, Mercedes GLA Forum, Mercedes GLE Forum, Civic Type-R Forum and Volvo XC90 Forum.





Search Engine Optimization by vBSEO 3.6.1