2012 Candy Apple Paint Issue - Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum > Ford Focus Discussions > General Car Chat Lounge

General Car Chat Lounge Discussion Forum relating to nonspecific Ford Focus models, car purchasing, auto industry news and any car talk.

Search This Forum | Image Search | Advanced Search    
FocusFest FocusFanatics Merchandise

Reply




 
LinkBack Thread Tools Display Modes
Old 07-26-2012, 12:44 PM   #1
Focus Rookie
 
Join Date: Jul 2012
Fan#: 101811
Location: Tallahassee, FL
What I Drive: 2012 Focus Titanium

Posts: 1
FF Reputation: 1 sethm Good Standing Member
Buy-Sell-Trade Rating: (0)
2012 Candy Apple Paint Issue

Hey everyone,

I just got my Titanium a few months ago and I love it. I washed it a couple of months ago and I noticed a spot the size of a nickel where the paint was coming off. I don't drive in the woods or anything intense like that (although a Focus made for mudding would be pretty sweet), so I assume the issue is a defect. I took it to the Ford Auto Body work place in town, he sent the pictures of it to Ford and said it would not be under warranty.

I think it's a defect in the paint and I honestly didn't do anything to harm it. Have you guys had any issues like this with the paint/warranty? What's the best way to get this resolved?

Thanks,
Seth


sethm is offline  
    Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Old 07-26-2012, 01:33 PM   #2
Turböner
 
WiscoGTI's Avatar
 
Join Date: Nov 2009
Fan#: 70225
Location: Watertown, WI
What I Drive: 2002 VW GTI

Posts: 9,397
Points 166,991, Level 100
Points: 166,991, Level: 100 Points: 166,991, Level: 100 Points: 166,991, Level: 100
Level Up 0% Completed
Level up: 0% Level up: 0% Level up: 0%
Forum Activity 1%
Activity: 1% Activity: 1% Activity: 1%
FF Reputation: 33 WiscoGTI Great Standing Member
Buy-Sell-Trade Rating: (9)
Call, complain, ask for their manager, complain, ask for their manager, complain, ask for their manager, until you get what you want.
WiscoGTI is offline  
    Reply With Quote Quick reply to this message
Old 07-26-2012, 01:59 PM   #3
Jetsetter
 
SkyPilot's Avatar
 
Join Date: Apr 2005
Fan#: 22350
Location: Rochester, NY
What I Drive: 2004 SE, 2012 Yellow Blaze SE HB

Posts: 6,240
Points 14,220, Level 77
Points: 14,220, Level: 77 Points: 14,220, Level: 77 Points: 14,220, Level: 77
Level Up 43% Completed
Level up: 43% Level up: 43% Level up: 43%
Forum Activity 7%
Activity: 7% Activity: 7% Activity: 7%
FF Reputation: 45 SkyPilot Great Standing Member
Buy-Sell-Trade Rating: (18)
yeah that should be fixed under your warranty, Like Wisco said, keep going up the ladder until its fixed.

and to ff.com
__________________
ZETEC Crew #26 SR #20 YELLOW BLAZE OWNERS GROUP#4
Moderator Pilot, 2 foci Owner! 04 SE Sedan [P RNDL], 12 SE HB ╠╬╝
Ford Focus Discussions, Ford Focus Marketplace, Ford Focus Tech Discussions, Movies & Music Fanatics, Regional Forums
SkyPilot is offline  
    Reply With Quote Quick reply to this message
Old 07-26-2012, 03:04 PM   #4
Focus Fanatic
 
Elizabeth's Avatar
 
Join Date: Aug 2011
Fan#: 89280
Location: SouthEast, WI
What I Drive: '14 Tangerine Scream ST3

Posts: 3,442
Points 15,332, Level 79
Points: 15,332, Level: 79 Points: 15,332, Level: 79 Points: 15,332, Level: 79
Level Up 97% Completed
Level up: 97% Level up: 97% Level up: 97%
Forum Activity 6%
Activity: 6% Activity: 6% Activity: 6%
FF Reputation: 17 Elizabeth Great Standing Member
Buy-Sell-Trade Rating: (0)
Well, usually 'fit and finish' have to be brought up like at delivery, or very soon after.
When you state' I got it a couple of months ago" and at that time? noticed the spot?
Why did you not take it in immediately?
Now, months down the road... A finish issue is damn hard to get fixed.
If you feel it has to be a munufacture defect, then yeah, raise Hell until they fix it.
If it is an issue you, or someone else caused.. then you are stuck with any repair.
If it was caused by a prankster, or a chemical spilled on your paint, not Ford's fault.

(I have never ever seen anything like it.
But it looks like a bottle of something leaking, was placed on the paint, since the spot is so perfectly round, and a second round spot overlapped.. and slightly moved once.
So I just do not think it is a paint defect.)
Elizabeth is offline  
    Reply With Quote Quick reply to this message
Old 07-26-2012, 03:28 PM   #5
Focus Addict
 
Join Date: Jun 2012
Fan#: 100021
Location: St. Louis, MO
What I Drive: 2012 Red Candy SEL Hatchback

Posts: 916
Points 1,569, Level 22
Points: 1,569, Level: 22 Points: 1,569, Level: 22 Points: 1,569, Level: 22
Level Up 69% Completed
Level up: 69% Level up: 69% Level up: 69%
Forum Activity 1%
Activity: 1% Activity: 1% Activity: 1%
FF Reputation: 5 scott7278 Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by sethm View Post
Hey everyone,

I just got my Titanium a few months ago and I love it. I washed it a couple of months ago and I noticed a spot the size of a nickel where the paint was coming off. I don't drive in the woods or anything intense like that (although a Focus made for mudding would be pretty sweet), so I assume the issue is a defect. I took it to the Ford Auto Body work place in town, he sent the pictures of it to Ford and said it would not be under warranty.

I think it's a defect in the paint and I honestly didn't do anything to harm it. Have you guys had any issues like this with the paint/warranty? What's the best way to get this resolved?

Thanks,
Seth
1. When exactly did you buy the car?
2. How many miles are on the vehicle?

This information might give us some insight into why Ford would deny the claim.
scott7278 is online now  
    Reply With Quote Quick reply to this message
Old 07-26-2012, 04:13 PM   #6
Guest
 
Join Date: Feb 2009
Fan#: 63166
Location: Midwest, NE
What I Drive: 2009 Volkswagen GTI

Posts: 8,043
FF Reputation: 31 lyonsroar Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by scott7278 View Post
This information might give us some insight into why Ford would deny the claim.
We don't need insight on why Ford denied the claim. The warranty doesn't generally cover this kind of thing...period.

...BUT that certainly looks like a defect to me. I'd fight this.

That looks like some kind of solvent got on it causing paint failure. Do you park in a parking garage for work?
lyonsroar is offline  
    Reply With Quote Quick reply to this message
Old 07-26-2012, 10:00 PM   #7
Focus Enthusiast
 
Join Date: Jul 2012
Fan#: 101157
Location: Austin, TX
What I Drive: 2002

Posts: 178
FF Reputation: 1 focusauto01 Good Standing Member
Buy-Sell-Trade Rating: (0)
I also call defect. Good luck brother, follow everyones instructions and call, call, and call until you get a hold of the right person.
focusauto01 is offline  
    Reply With Quote Quick reply to this message
Old 07-26-2012, 10:10 PM   #8
ɔᴉʇɐuɐℲ snɔoℲ
 
katiekay's Avatar
 
Join Date: Dec 2006
Fan#: 42025
Location: Colorado Springs, CO
What I Drive: 03 CD Silver ZX5

Posts: 7,789
Points 11,527, Level 70
Points: 11,527, Level: 70 Points: 11,527, Level: 70 Points: 11,527, Level: 70
Level Up 70% Completed
Level up: 70% Level up: 70% Level up: 70%
Forum Activity 2%
Activity: 2% Activity: 2% Activity: 2%
FF Reputation: 59 katiekay Excellent Standing Member
Buy-Sell-Trade Rating: (48)
Quote:
Originally Posted by Elizabeth View Post
...it looks like a bottle of something leaking, was placed on the paint, since the spot is so perfectly round, and a second round spot overlapped.. and slightly moved once.
So I just do not think it is a paint defect.
x2 on this.

I call operator error, or a horrible prankster. Too perfectly round for a paint defect.

Still, Ford's paint shouldn't be this terrible. Maybe new things are getting made even crappier than their predecessors - oh wait that already happens.
__________________
Hatch Nation #8
September 2012 Ride of the Month
katiekay is offline  
    Reply With Quote Quick reply to this message
Old 07-27-2012, 12:29 AM   #9
Focus Enthusiast
 
Join Date: Sep 2009
Fan#: 68979
Location: The Hills of, WV
What I Drive: '12 Focus Titanium, Kona Blue

Posts: 314
Points 2,112, Level 27
Points: 2,112, Level: 27 Points: 2,112, Level: 27 Points: 2,112, Level: 27
Level Up 75% Completed
Level up: 75% Level up: 75% Level up: 75%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 2 Shorty Long Good Standing Member
Buy-Sell-Trade Rating: (0)
my kona blue paint is pretty weak...i've been told it's just a problem that comes with modern paints...they can't hold up to modern road conditions
Shorty Long is offline  
    Reply With Quote Quick reply to this message
Old 07-27-2012, 01:13 AM   #10
Guest
 
Join Date: Feb 2009
Fan#: 63166
Location: Midwest, NE
What I Drive: 2009 Volkswagen GTI

Posts: 8,043
FF Reputation: 31 lyonsroar Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by pyroinsa View Post

Still, Ford's paint shouldn't be this terrible. Maybe new things are getting made even crappier than their predecessors - oh wait that already happens.
Unfortunately it's not just ford. All companies are doing it. They're changing the way they paint partially to cut cost but also to meet strict environmental guidelines. You should hear the Subaru guys screech about their crappy pain.

As for me...you just couldn't go wrong with my old 2000 Volvo S40 single stage red! Never ever seen thicker paint on a car before. Could have polished til my pad was gone and the paint would have made it through.
lyonsroar is offline  
    Reply With Quote Quick reply to this message
Reply

Bookmarks & Social Networks

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 09:30 PM.


Copyright 2002-2015 FocusFanatics.com. All Rights Reserved : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Mazda CX-3, Audi S3, Mazda MX-5 Miata and Acura TLX. You can find all Ford Focus, Focus ST and Focus RS related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area. If you own other makes have a look at Challenger Hellcat Forum, Charger Hellcat Forum, Cadillac ATS-V Forum, Cadillac ATS Forum, Cadillac CTS-V Forum, Lexus RC-F Forum, Lexus GS-F Forum, Mercedes GLA Forum, Mercedes GLE Forum, Civic Type-R Forum and Volvo XC90 Forum.





Search Engine Optimization by vBSEO 3.6.1