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Old 10-15-2011, 01:18 AM   #1
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2012 Finally arrived!!! but...

My Candy Blue 2012 SEL sedan finally showed up this week. I aim to pick it up next week. My lady and I were inspecting it thoroughly tonight. All looked well except for a scratch on the left rear passenger window. The scratch is about 2" long and deep enough to feel with your finger nail. Auto glass doesn't scratch all that easy so it must have needed a considerable force to cause that. I haven't paid for it yet but I ask would warranty cover this? Is this something a dealer would normally fix or replace (the window) before selling? I'm not sure what to expect. I don't think a new car should come with a scratch like that on the window any more than it should on the paint. If they don't fix it I'll never hear the end of this for the next 10 years or so.

Otherwise it looks good. The Blue Candy paint is the best of that color I've seen with a minimal of orange peel. In my long 2012 search travels that color seems to be the worst 'peel offender on the 2012's. We arrived at the dealer too late before closing today, but tomorrow we're gonna take her for a spin to make sure all is well in the driving department.


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Old 10-15-2011, 03:47 AM   #2
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Actually it don't take much to scratch auto glass. But it does to make a deep scratch. I can almost guarantee it happened something during delivery and not install. Although I don't agree with some of Ford working habits they have very strict rules and are very anal on quality. I would definitely mention the window the dealership. I would think being a new car everything should be covered.
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Old 10-15-2011, 03:29 PM   #3
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GET THAT FIXED! That's like accepting the car with a big scratch in the seat. A new car should be new, fresh! There was an ever so tiny nick on my center console plastic, smaller than a centimeter but still; shrugged it off because inevitably I probably would scratch it some day or another (just finally wanted to take the car hoooome)... or the dog will eventually lol. But don't accept the vehicle as "damaged while shipping" or whatever happened..
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Old 10-15-2011, 03:30 PM   #4
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BEFORE you sign or take it off the lot get in writing they will replace the window.
It is not going to be easy to get them to fix it once you take possession!
If you Do take it and they promise to fix it, make certain it is the service rep who is saying YES we will fix it AND NOT JUST THE SALESMAN.
Salesmen can and will say anything, and then back out.
You have to have a service appt for the window, and a firm' it is covered' from a manager or service advisor before you drive it away.
Once you take posession, you may or may not get it replaced depending on the dealer.
Best to have an up front guarantee.. and like I mentioned the salesman's promise is NOT enough.
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Old 10-16-2011, 05:56 PM   #5
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If you haven't paid for anything yet, then tell them you're not GOING to pay for anything until it is fixed. Problem solved.
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Old 10-16-2011, 06:05 PM   #6
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^^^^ That's it right there. They should replace the window before you pick the car up. I know it has been a heart breaking wait, but don't be like me and pick your car up with obvious damage. It will eat at you forever. Believe me, a dealer fixes that stuff on the cars that they have on the lot- but they try not to fix it on ordered cars because it's your problem once you pay for it.

That repair will not be covered under warranty after you sign for the car. It should be covered the shipping insurance. Make them use it, and make them fix it- or live with it.

BTW, warranties only cover factory screw-ups or failed parts. No warranty covers damage after assembly. That's not the purpose of the warranty.
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Old 10-16-2011, 09:06 PM   #7
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Quote:
Originally Posted by whynotthinkwhynot View Post
BTW, warranties only cover factory screw-ups or failed parts. No warranty covers damage after assembly. That's not the purpose of the warranty.
Good to know, I've never bought brand new car. The focus I have now is the first time I've ever bought a car off a lot but nothing has happed to it.
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Old 10-16-2011, 10:39 PM   #8
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Quote:
Originally Posted by wilsonfocus86 View Post
That's like accepting the car with a big scratch in the seat. A new car should be new, fresh!
!!!!!!!!!!!!!!! this
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Old 10-17-2011, 12:02 PM   #9
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When I took delivery of my car, we discovered many flaws that they said came from the delivery truck. We went around the car for almost an hour, looking for every little ding, scratch and imperfection that we could find. In the end, they gave us a copy of their intended repairs with the managers signature. The car will be going to the shop next week to be taken care of.
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Old 10-17-2011, 01:29 PM   #10
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Good deal, always look over a brand new car before taking the keys, or else dealer can say 'you did it'.

Happened to me with 1991 Tracer LTS, had a rippled fender, :( Of course l couldn't prove it was there when picked it up, a week earlier!

Last edited by red2009se; 10-17-2011 at 08:45 PM.
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