Ford Customer Service - Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum > Ford Focus Discussions > General Car Chat Lounge

General Car Chat Lounge Discussion Forum relating to nonspecific Ford Focus models, car purchasing, auto industry news and any car talk.

Search This Forum | Image Search | Advanced Search    
FocusFest FocusFanatics Merchandise

Reply




 
LinkBack Thread Tools Display Modes
Old 07-11-2011, 07:56 AM   #1
Focus Rookie
 
dvandy4898's Avatar
 
Join Date: Jun 2011
Fan#: 86615
Location: Church Hill, MD
What I Drive: 2012, blue, Ford Focus hatchback

Posts: 10
FF Reputation: 1 dvandy4898 Good Standing Member
Buy-Sell-Trade Rating: (0)
Ford Customer Service

Not too happy with Ford right now. After 1 week of driving my new car I noticed an issue with the shifting. Took to the dealership. They checked over and said that Ford recommends not correcting the spuddering issue as it will go away over time. About 3 weeks later, took to dealership again, they checked over and did a few adjustments and sent back to me. A few days later, problem returned, I contacted the dealership who then inturn contacted Ford to have a tech come out. On June 24, 2011 a tech was at the dealership and did the review and my car was returned that day. In an email from dealership, I was told takes about 3 days and a customer service rep from FORD would call me. A rep did call me on the 31st of June and said that she was still waiting for the report. I ended up call her back on the 5th and I was told that she is giving them until the 8th of July and will call me back that day.

Here it is the 11th and still nothing. I have found that Ford once again has lied to me. Not a happy camper and should have stuck to my Mazda when dealing with vehicles. I am beyond sick and should be experiencing a thrill when driving my new Focus, have had nothing but headaches since.

Go Figure...


dvandy4898 is offline  
    Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Old 07-11-2011, 08:26 AM   #2
Shot me 3 deer!!!
 
mlbbaseball's Avatar
 
Join Date: Feb 2008
Fan#: 53541
Location: Detroit MI, MI
What I Drive: 02 SVT, 2 7.3 L Diesel Excursions!

Posts: 9,240
Points 28,378, Level 99
Points: 28,378, Level: 99 Points: 28,378, Level: 99 Points: 28,378, Level: 99
Level Up 2% Completed
Level up: 2% Level up: 2% Level up: 2%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 42 mlbbaseball Great Standing Member
Buy-Sell-Trade Rating: (69)
drive it up to the dealer again and threaten them that you are gonna call the BBB. they will respond a bit quicker
__________________


Now I rive 2 7.3 L diesel trucks!
mlbbaseball is offline  
    Reply With Quote Quick reply to this message
Old 07-11-2011, 08:30 AM   #3
Focus Addict
 
sldghmr's Avatar
 
Join Date: May 2008
Fan#: 56236
Location: Sil Spg, MD, MD
What I Drive: 2004 SVTF, 2003 F-350, 1967 GT-500

Posts: 645
Points 1,355, Level 20
Points: 1,355, Level: 20 Points: 1,355, Level: 20 Points: 1,355, Level: 20
Level Up 55% Completed
Level up: 55% Level up: 55% Level up: 55%
Forum Activity 3%
Activity: 3% Activity: 3% Activity: 3%
FF Reputation: 6 sldghmr Good Standing Member
Buy-Sell-Trade Rating: (3)
At least you've got Ford's ear already.... you and the OP of this other thread need to get together....

I'm finding it difficult to stay optimistic about Ford.
__________________
#449 of 1978 - Black on Black
JRSC w/BBK, McNews's tune, ORP, K&N air, R3d_RovrZX3 3rd brake conversion w/blinkers, FRPP strut tower bar, cross drilled rotors, HPS pads, SS brake lines, lit door locks, Torsen LSD, Centerforce clutch & flywheel...
sldghmr is offline  
    Reply With Quote Quick reply to this message
Old 07-11-2011, 12:51 PM   #4
Focus Enthusiast
 
Ziggy Cockburn's Avatar
 
Join Date: Mar 2010
Fan#: 73657
Location: Avocadoville, Canada
What I Drive: SportCombi

Posts: 406
FF Reputation: 3 Ziggy Cockburn Good Standing Member
Buy-Sell-Trade Rating: (0)
What happened to The Ford service reps that use to post every were telling people to take there cars to the dealers with silly little problems.

Well now that there help can be used there no were to be found..

Interesting.
Ziggy Cockburn is offline  
    Reply With Quote Quick reply to this message
Old 07-11-2011, 12:55 PM   #5
Hatch Nation #136
 
benkap's Avatar
 
Join Date: Jun 2011
Fan#: 86366
Location: Catlett, VA
What I Drive: 2003 Mineral Grey Metallic ZX3

Posts: 2,043
FF Reputation: 14 benkap Great Standing Member
Buy-Sell-Trade Rating: (3)
I'm willing to bet if you send a PM to the Ford Customer Service profile, they will help light a fire.

It is annoying to see, "Take it to your local dealer" when someone has a skipping CD player. However, for some of the more serious customer service issues they've been able to get the ball rolling.
benkap is offline  
    Reply With Quote Quick reply to this message
Old 07-11-2011, 03:25 PM   #6
Focus Enthusiast
 
Join Date: May 2011
Fan#: 85960
Location: Huntsville, AL
What I Drive: 2012, Silver Focus SE

Posts: 136
FF Reputation: 1 Sayer Good Standing Member
Buy-Sell-Trade Rating: (0)
I know this going to sound nuts, but fill the tank with 93 octane. Yes the shifting issue, especially at low speed, can be annoying. It does improve as the engine / tranny wear in. But using 93 octane gas will make a noticeable difference in how it shifts. I thought it was BS too until I tried it.
Sayer is offline  
    Reply With Quote Quick reply to this message
Old 07-11-2011, 05:19 PM   #7
Focus Enthusiast
 
Join Date: Jun 2011
Fan#: 86768
Location: ATL, GA
What I Drive: :::

Posts: 207
FF Reputation: 1 seamustry Good Standing Member
Buy-Sell-Trade Rating: (0)
fordcustomerservice people usually hang around in the technical chat forums
seamustry is offline  
    Reply With Quote Quick reply to this message
Old 07-12-2011, 09:22 AM   #8
Focus Fanatic
 
Join Date: Aug 2010
Fan#: 78166
Location: jupiter, FL
What I Drive: 2010 ingot silver 2 dr 5 speed

Posts: 4,421
Points 20,202, Level 89
Points: 20,202, Level: 89 Points: 20,202, Level: 89 Points: 20,202, Level: 89
Level Up 71% Completed
Level up: 71% Level up: 71% Level up: 71%
Forum Activity 25%
Activity: 25% Activity: 25% Activity: 25%
FF Reputation: 7 badazz2010focus Good Standing Member
Buy-Sell-Trade Rating: (0)
So let me get this right 2012's have gremlins...? thats why you dont go out and by the first focus off the lot ford needs time to work out all the quirks. And even then they still dont get all the quirks worked out...
badazz2010focus is offline  
    Reply With Quote Quick reply to this message
Old 07-12-2011, 04:01 PM   #9
Banned
 
Join Date: May 2011
Fan#: 85627
Location: Minneapolis, MN
What I Drive: 2003 CD silver SVT

Posts: 497
FF Reputation: 10 Grinder Great Standing Member
Buy-Sell-Trade Rating: (0)
Customer service should be quicker to respond to your concerns and prudent to their times. I'd imagine the whole MyTouch/Synch nonsense has them stretched pretty thin...perhaps this is why they are not quick getting back.

Unless you are looking for some sort of component guarantee or financial compensation for your troubles, the customer service hotline really isn't going to help you. They deal with people issues, not technical issues.

If I understand your post correctly, it seems as though you are not satisfied with the shift and takeoff quality of this new transmission. Although I don't know your specific details I can say with confidence that this new gearbox behaves different than what people are used to and your concern very well may be "normal" or "characteristic". Based on your original post it seems as though Ford sent a Field Engineer to evaluate your concern. He is likely under no direct order to have his report submitted in a certain amount of time. His report is used as a record-keeping system, it is not something that executes further action. If they made a repair attempt he will not complete his report until he knows the effectiveness of the repair. Regardless, the servicing dealer should be in the loop on his findings/recommendations and a simple phonecall to the service manager may satisfy what technical questions you may have. Customer service will not know the details of your situation unless they call the engineer directly or view his report. Perhaps this is where your frustration lies?
Grinder is offline  
    Reply With Quote Quick reply to this message
Old 07-12-2011, 04:14 PM   #10
Banned
 
Join Date: Mar 2011
Fan#: 83693
Location: Dallas, TX
What I Drive: 2005 Focus

Posts: 252
FF Reputation: 1 bowelmovement Good Standing Member
Buy-Sell-Trade Rating: (0)
Never buy a car the first model year! Run 93 octane...it works well. Trust me.
bowelmovement is offline  
    Reply With Quote Quick reply to this message
Reply

Bookmarks & Social Networks

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 10:35 AM.


Copyright 2002-2015 FocusFanatics.com. All Rights Reserved : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Mazda CX-3, Audi S3, Mazda MX-5 Miata and Acura TLX. You can find all Ford Focus, Focus ST and Focus RS related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area. If you own other makes have a look at Challenger Hellcat Forum, Charger Hellcat Forum, Cadillac ATS-V Forum, Cadillac ATS Forum, Cadillac CTS-V Forum, Lexus RC-F Forum, Lexus GS-F Forum, Mercedes GLA Forum, Mercedes GLE Forum, Civic Type-R Forum and Volvo XC90 Forum.





Search Engine Optimization by vBSEO 3.6.1