2011 Warranty Issue? - Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum > Ford Focus Discussions > General Car Chat Lounge

General Car Chat Lounge Discussion Forum relating to nonspecific Ford Focus models, car purchasing, auto industry news and any car talk.

Search This Forum | Image Search | Advanced Search    
FocusFest FocusFanatics Merchandise

Reply
 
LinkBack Thread Tools Display Modes
Old 12-23-2010, 11:40 PM   #1
Focus Rookie
 
Join Date: Dec 2010
Fan#: 81348
Location: Stratford, Canada
What I Drive: 2011 Grey ZX4

Posts: 1
FF Reputation: 1 rwurm Good Standing Member
Buy-Sell-Trade Rating: (0)
2011 Warranty Issue?

Hey guys

I'm new to the site and to the Focus. I bought a brand new 2011 SEL in the metallic silver colour not quite 2 weeks ago. I have less than 500kms on it. I took it for its first wash today at one of the local spray wash places, mainly to get rid of the salty messes in the wheel wells. When I was done I noticed what looked like a bolt sticking out from the bottom of the passenger side rear wheel well. Turns out that the well liner had actually ripped where the bolt is supposed to hold it on.

Should I return to the dealer and get them to replace it? If so, what should I tell them? I've never had a new car and have never had to deal with warranty issues before.

Thanks guys, this is a great forum you have here!

-Rick


rwurm is offline  
    Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Old 12-24-2010, 04:59 AM   #2
Focus Enthusiast
 
gerryyy's Avatar
 
Join Date: Oct 2004
Fan#: 15001
Location: South Burlington VT, VT
What I Drive: 2006 ST Focus

Posts: 170
Points 521, Level 10
Points: 521, Level: 10 Points: 521, Level: 10 Points: 521, Level: 10
Level Up 43% Completed
Level up: 43% Level up: 43% Level up: 43%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 1 gerryyy Good Standing Member
Buy-Sell-Trade Rating: (1)
When my Focus was new I noticed that the hood was not aligned properly. I brought it in to my local deal with 24K on it. The body shop tech checked it out and scheduled me to bring my car in the next week. No problemo. If I was you I'd be going to my dealer ASAP.
gerryyy is offline  
    Reply With Quote Quick reply to this message
Old 12-24-2010, 11:44 AM   #3
Focus Fanatic
 
Join Date: Jan 2009
Fan#: 62350
Location: queens, NY
What I Drive: 2003 eap svt

Posts: 2,624
Points 10,586, Level 68
Points: 10,586, Level: 68 Points: 10,586, Level: 68 Points: 10,586, Level: 68
Level Up 34% Completed
Level up: 34% Level up: 34% Level up: 34%
Forum Activity 29%
Activity: 29% Activity: 29% Activity: 29%
FF Reputation: 5 pasta Good Standing Member
Buy-Sell-Trade Rating: (45)
you shouldnt have a promblem but i would not say you went to the car wash because they will use any excuse to blame you
pasta is offline  
    Reply With Quote Quick reply to this message
Old 12-24-2010, 01:50 PM   #4
Focus Enthusiast
 
Giancarlo's Avatar
 
Join Date: Jun 2009
Fan#: 66325
Location: Montréal, Canada
What I Drive: 2001 Street Edition Sedan

Posts: 444
Points 3,242, Level 35
Points: 3,242, Level: 35 Points: 3,242, Level: 35 Points: 3,242, Level: 35
Level Up 28% Completed
Level up: 28% Level up: 28% Level up: 28%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 2 Giancarlo Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by pasta View Post
you shouldnt have a promblem but i would not say you went to the car wash because they will use any excuse to blame you
Exactly, the wheel liner can only rip more. Just say you were parking the car in your garage until you noticed a bolt loose and wheel liner that ripped. If you say you were using a pressure washer they'll put the blame on you.

Welcome to the forums!
Giancarlo is offline  
    Reply With Quote Quick reply to this message
Old 12-24-2010, 05:04 PM   #5
Focus Enthusiast
 
Darthenstein's Avatar
 
Join Date: Mar 2009
Fan#: 63587
Location: Moorhead, MN
What I Drive: 2009 Ford Focus SES

Posts: 542
Points 1,534, Level 22
Points: 1,534, Level: 22 Points: 1,534, Level: 22 Points: 1,534, Level: 22
Level Up 34% Completed
Level up: 34% Level up: 34% Level up: 34%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 4 Darthenstein Good Standing Member
Buy-Sell-Trade Rating: (0)
I had this problem with my car (it fell off from kicking some snow/ice from the fenderwall). I just took it to my dealer, I gave no explanation, and they just put a new bolt in it. The key is don't say anything, if they ask anything say "i dunno".

oh yeah,
__________________
"It isn't what you drive that matters, it's how you drive it" - Jeremy Clarkson, Top Gear

Ford: Taurus ('91, 01) Focus ('09); Mercury: Sable ('95); Dodge: Neon ('95); Trek: 1000SL ('07) Yamaha: VStar 650 ('03)
Darthenstein is offline  
    Reply With Quote Quick reply to this message
Old 12-27-2010, 06:49 PM   #6
Trying to Focus
 
ChrissyL's Avatar
 
Join Date: May 2009
Fan#: 64813
Location: Seattle area, WA
What I Drive: '13 Performance Blue ST3

Posts: 1,873
Points 1,380, Level 20
Points: 1,380, Level: 20 Points: 1,380, Level: 20 Points: 1,380, Level: 20
Level Up 80% Completed
Level up: 80% Level up: 80% Level up: 80%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 13 ChrissyL Great Standing Member
Buy-Sell-Trade Rating: (0)
By all means, take it in to the dealer. At the very least, you'll get a good sense of how your dealer approaches minor warranty issues.

Don't feel bad about using your warranty rights; I had paint problems (silver, like yours, a tough color to match) with my '09 when it was new, and the dealer and factory reps got together and popped for a $5,000 warranty repaint of the whole car!
__________________
All my relations, Christine
NW Posse #17
"Straight roads are for fast cars. Curvy roads are for fast drivers."
ChrissyL is offline  
    Reply With Quote Quick reply to this message
Reply

Bookmarks & Social Networks

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 08:15 PM.


Copyright 2002-2015 FocusFanatics.com. All Rights Reserved : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Mazda CX-3, Audi S3, Mazda MX-5 Miata and Acura TLX. You can find all Ford Focus, Focus ST and Focus RS related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area. If you own other makes have a look at Challenger Hellcat Forum, Charger Hellcat Forum, Cadillac ATS-V Forum, Cadillac ATS Forum, Cadillac CTS-V Forum, Lexus RC-F Forum, Lexus GS-F Forum, Mercedes GLA Forum, Mercedes GLE Forum, Civic Type-R Forum and Volvo XC90 Forum.





Search Engine Optimization by vBSEO 3.6.1