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Old 01-19-2010, 11:07 AM   #1
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Ford leaves couple stranded in Mexico

Ford will not honor there US warranty in mexico it is a 2008 Ford Explorer with 12,383 miles on it

The car needs to be towed to a Dealership (25 miles) NOT COVERED , Needs to be looked at why it will not go into gear NOT COVERED , Needs parts and labor to repair issues NOT COVERED

The Ford in the US and Mexico are telling them they have to pay for this in cash then Ford might (MIGHT mind you) give all or PART of the money back when they return

They are on a limited budget and cannot afford to do this and there car is stranded and so are they

I am amazed that Ford warranty is like this so heads up if you travel to Mexico , Canada your covered under your US warranty go figure , the car was more then likely built in Mexico

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Old 01-19-2010, 11:09 AM   #2
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Wow that sucks. I guess they wont be buying a Ford ever again.

Why dont you fix it for them Tom?
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Old 01-19-2010, 11:11 AM   #3
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Posted via FF Mobile They spoke to Ford directly or just the dealership?
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Old 01-19-2010, 11:16 AM   #4
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If they look at their owners manual it will probably say that if the vehicle is driven outside of the U.S.(into Mexico especially)that the warranty is VOIDED(it definately says that in my owners manual). Many manufacturers do this,mostly because of the lower quality fuel that is used in Mexico.
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Old 01-19-2010, 11:24 AM   #5
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Quote:
Originally Posted by mjd4277 View Post
if they look at their owners manual it will probably say that if the vehicle is driven outside of the u.s.(into mexico especially)that the warranty is voided(it definately says that in my owners manual). Many manufacturers do this,mostly because of the lower quality fuel that is used in mexico.
+1
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Old 01-19-2010, 11:28 AM   #6
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First off the Explorer wasn't ever assembled in Mexico.

Secondly, almost ALL vehicle manufacturers will not cover warranty claims if the vehicle is taken out of the country of purchase. Most vehicles have seperate warranties for - that is a Ford sold in Canada is covered by a Canadian warranty, one sold here is covered by a US warranty, etc. They sometimes do reciprocate, but most of the time they don't. It's very likely that Ford will help them out via a reimbursement, which is typically what they'll do for cars purchased in the US but registered in Canada, or visa versa.

People really need to read their owners manuals and warranty guides. It's all about some self responsibility. Stpp blaming the "big bad company" because someone was lazy.
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Old 01-19-2010, 11:29 AM   #7
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^Bingo!!
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Old 01-19-2010, 11:30 AM   #8
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Quote:
Originally Posted by mjd4277 View Post
If they look at their owners manual it will probably say that if the vehicle is driven outside of the U.S.(into Mexico especially)that the warranty is VOIDED(it definately says that in my owners manual). Many manufacturers do this,mostly because of the lower quality fuel that is used in Mexico.
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+1
Thank you ^^ You guys replied as I was typing mine..lol
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Old 01-19-2010, 11:52 AM   #9
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I know insurance doesnt travel with you either. definatly some things they needed to look into before going to Mexico apparently.
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Old 01-19-2010, 11:59 AM   #10
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Sounds like they didn't read the fine print. I wouldn't fault Ford for this either. It's common manufacturer practice. There are several reasons why this is the case. All it takes is a little common sense.

I mean did they seriously think someone from Ford in the US is going to dispatch someone all the way down to Mexico to save their butt? While there is a Ford Mexico division, they're not designed to be your personal global AAA system for your Ford. They're two separate entities that research and support the target demographic of specific global regions for the manufacturer. It's all just business.

On a side note, different countries also have different ways of measuring gasoline grades (RON). Just because you see the number 93 at the pumps in the US doesn't mean you can just go to another country and assume something close to that number will be right type of gas for your car. Why should Ford be held responsible if you got stranded because you pumped the wrong gas into your car?

I mean that's just one example of why that sort of fine print exists. There are companies that offer dedicated services to help stranded motorists regardless of where you are, and Ford (a company that MAKES CARS) can't babysit its owners for some problem that happens thousands of miles away. In conclusion... this is a good example of why most people RENT cars when they go somewhere far.
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