Why Chrysler, Gm, Ford....are in deep trouble. - Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum > Ford Focus Discussions > General Car Chat Lounge

General Car Chat Lounge Discussion Forum relating to nonspecific Ford Focus models, car purchasing, auto industry news and any car talk.

Search This Forum | Image Search | Advanced Search    
FocusFest FocusFanatics Merchandise

Reply




 
LinkBack Thread Tools Display Modes
Old 01-27-2009, 09:51 AM   #1
Focus Fanatic
 
bluefront's Avatar
 
Join Date: Jun 2008
Fan#: 56816
Location: St Louis Missouri USA, MO
What I Drive: 2006 white ZX5 SES

Posts: 3,487
FF Reputation: 146 bluefront Excellent Standing Member bluefront Excellent Standing Member
Buy-Sell-Trade Rating: (6)
Why Chrysler, Gm, Ford....are in deep trouble.

This was from a list of the greatest customer complaint letters.....it's funny. But it serves to point out a letter written nine years ago was never heeded. The problems this guy faced, were never addressed.

Tax-payer money is going to these companies....that's the really sad part.


"SCOTT CLIFTON FURROW


January 21, 2000


DaimlerChrysler
Customer Relations Department
1000 Chrysler Drive
Auburn Hills, Michigan 48326-2766

Dear Chrysler:

I own a new Plymouth Neon. Actually, most of it is new. In five years, Iíve had to replace most of the car because of faulty parts and second-rate engineering and inferior workmanship. Am I exaggerating? I wish I were. The fact is that Iíve had several mechanics and dealers literally laugh at me for buying this Neon. ďYou should have bought Japanese!Ē they say. I donít think thatís funny. Do you think its funny? I donít think its funny. Mechanics are generally not funny people.

In 1999 alone I spent over $2000 trying to fix stupid problems on this car, not including some expenses that you paid for! This is a typical year. Only one towing this year, which is an improvement over past years. However, Iím happy to report that I still have the original air bags in the dash and steering wheel! Since my car is in the shop much of the time, thereís less of a chance Iíll get into an accident. So, youíve at least built a safe vehicle. Bravo!

There isnít much on this car that hasnít failed yet. Itís quite remarkable. The only thing that works well is the ďcheck engineĒ light. Itís on most of the time: bright, yellow and warm. It lights up the whole cabin at night, advertising to passengers what a fine machine I drive.

Actually, Iím so accustomed to the ďcheck engineĒ light, itís kinda spooky whenever its not on Ė I must be a little afraid of the dark. Incidentally, the cabin is even darker than usual now since the dome light is fly-by-night, and the lights in the dashboard flicker and donít work half the time. Oh, the bulbs arenít out; Iíve checked that. But, if I give the dashboard a good thump, sometimes I can get the lights to come back on. It makes me feel like the Fonz!

All this being said, the car does look nice on the outside. Very shiny, a rich blue color. Thatís because all of the original paint peeled right off the car. Lucky for me, all the paint peeled off while one of your wayward dealers was washing it. ďIíve never seen one this bad, usually there are signs of bad paint, but yours lost all of its paint at the same timeĒ he said. Thanks, I like being unique!

I had two weeks left on some paint warranty as it turned out, so you repainted the whole car. Thanks! It only cost me some dubious $200.00 deductible Ė one of the many amounts Iíve paid that I feel Chrysler should have paid. I donít think defective paint should cost me anything. Thatís crummy customer service. How long have you been painting cars anyway? Seems like paint is something you should have down by now.

Lots of other peculiar things have gone wrong with the car. The reservoir that holds excess coolant developed a hole and drained itself, causing my car to overheat in a seedy neighborhood. That was a neat experience. Naturally, the Chrysler mechanic told me heíd never seen that happen before in a car that wasnít in an accident. That part took several days to get since no one keeps them in stock, so I was told. Also, its wasnít covered by any warranty since its never supposed to need replacing. I got to pay for that one too! My car has lots of firsts; your research and development department should give me a grant.

Glue oozes out of the rear window on hot days. Itís very hard to clean that sludge off the side of the car. Iíve heard different cockamamie stories from you why this happens; I donít buy any of them. I donít think you really know why this happens. Iíve noticed this problem on many early model Neons. I would think youíve been putting rear windows in cars almost as long as youíve painted them. I guess it takes a while to get that down though. I am expecting the rear window to fly out eventually. For this reason, I donít drive behind other Neons.

The trunk latch mechanism at the driverís seat broke, the turn signals stick, the trunk wonít stay open on its own most of the time, among other kooky things. Thinking these are only small, insignificant defects? Au contraire, mes amis! They just exemplify the lousy construction of this vehicle, which has resulted in thousands of dollars in major repairs, both to you and to me. Pardon my French.

This year, I blew a head gasket. That only cost me $1300. The mechanic told me itís a common problem with Neons. In fact, I have a friend who had the same problem with her Neon a couple months after mine. Itís important to have common bonds with other people. Thanks! By the way, this mechanic suggested I should inquire to see if I could recover my expenses from Chrysler for that, since it is the result of a defective engine. Should I look into that on my own or can you help me there?

Iíve replaced 4 batteries already in 5 years. Once, you folks told me you found defective wiring that caused batteries to die too soon. You replaced the wiring. But since then, Iíve replaced two batteries on my own. Iíve replaced the battery cables too. This is bad. With the Franklin era electrical design of my Neon, Iím concerned I may have a major electrical failure soon, perhaps a fire.

My dad had a car explode one night on its own due to defective wiring (unfortunately for my argument here, it was not a Chrysler product. But I bet you wondered for a second, huh?). I donít want the car to explode while Iím in it. Frankly, I do want it to explode when no one is in the car or within 100 yards of it. Then I might get enough insurance money to buy a second-hand Schwinn.

Iíve had four major brake jobs on this car. Most of the original brake system components have been replaced by Midas at substantial cost to yours truly. I have the Midas extended warranty on the right front wheel, because for some unexplained reason, that side wears out completely every year or so. I donít drive like a loon. I do all the necessary maintenance on my car. The Midas guy blames Chrysler and so do I.

Iíve replaced the starter, oxygen sensors, and some other major components. Did I mention the car has been towed 7 times? Can you imagine how inconvenient that has been for me? I have nothing against tow-truck drivers; they are usually better conversationalists than cab drivers, so the many rides Iíve had from them have at least been affable. But I want to drive my own car places. Itís a special privilege I think I deserve.

Perhaps you could pay me for some positive advertising. I did buy the extended warranty on this car, which in fact did pay for most of the major repairs in the first 4 years I owned it, before the dreaded 70,001st mile. I am the poster boy for extended warranties! The warranty more than paid for itself on my behalf. Nevertheless, the warranty didnít cover some things it should have, like an $80.00 towing bill because the problem turned out to be a dead battery Ė a battery that Chrysler replaced only a few months before and supposedly fixed the problem which had caused its premature demise (see the above section on faulty wiring and Benjamin Franklin).

One of your way too busy regional folks declined my request for a refund of that amount, reminding me that towing is not covered by the warranty for dead batteries. Since by this point, the car breaking down was not unusual and I was very familiar with your roadside assistance program, and because I knew the problem was (and is) more than just a dead battery, I wisely in my view took the car in to be fixed. The dealership and your regional guy didnít seem to find it odd that batteries keep dying and treated my like I was out of line to ask for a refund. So I tried to complain to you directly. I never did hear back from you on a letter I sent regarding this situation. I didnít follow up because you obviously donít care to keep me as a customer anyway, or you are too busy dealing with all the other Neon ownersí troubles to get back to me.

Iíd like to sell the car, but I canít because I can only drive it about 30 miles before something else goes wrong. (This has been my recent experience as the car has been in and out of the shop over the last few weeks. They canít even find whatís causing the problem this time.) Plus, if I sold it, Iíd probably get shot by the guy I sell it to after he walks 30 miles back to my house. Canít be too careful these days you know. Iíve wanted to sell it for almost 3 years now, but the value of the car was dropping faster than I could pay it off. Now itís paid off, but not worth as much as the computer Iím typing this letter on.

So I could drone on for a while on this car. As you can tell, this car has not been friendly to me. I have been shown no courtesy from Chrysler so, at this point, there is no need for me to ever test-drive a Chrysler again. And Iíll make sure that no one I know does either. Everyone I know sees me driving borrowed cars all the time, and they know why, so they are already unlikely to buy a Chrysler.

I want to get rid of this car. Will you buy it back? This car has given me nothing but problems. It has cost me thousands of dollars, in repairs and rental cars and time. It has been in the shop for months cumulatively. Hardly something to be expected from a good car company such as yours.

If you buy it back for a generous price, I would seriously consider trading it for a used Honda off one of your lots if itís a really, really good deal. What do you say? Iíd have really good things to say about you in my really high profile public profession. It seems like you could do something here. Its annoying to me that if you add the money I paid for the Neon to the money Iíve spent fixing extraordinary repairs to the lemon, I could have bought a top of the line Honda Accord. Thatís what I would have liked in the first place, but I couldnít afford it, and I thought buying American was the right thing to do. With a Honda, mechanics wouldnít be laughing at me because they wouldnít be seeing me. That would be nice.

I look forward to your enthusiastic and prompt response. Since I didnít get one last time from you ninnies, Iím also sending this letter to a few other people, just to see if they might care more. Iíve got nothing to lose and nothing better to do, since I donít have a car to get out.

Sincerely,


Scott Furrow
Plymouth Neon Owner


CC: Martha Stewart
David Letterman
Al Gore
George W. Bush
Richard Simmons
Donald Trump
Lee Iacocca
A.J.Foyt
Prince Charles of Windsor
Regis Philbin
Pamela Anderson Lee
Bill Gates
Jay Leno
Florence Henderson
Robert J. Eaton
Better Business Bureau"


__________________
I'll keep my guns, my freedom, and my money.....you can keep the "change".
bluefront is offline  
    Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Old 01-27-2009, 11:05 AM   #2
i wear no pants
 
besthaticouldo's Avatar
 
Join Date: Aug 2005
Fan#: 26970
Location: The Lou, MO
What I Drive: '11 OBP WRX Sedan

Posts: 17,503
Points 32,330, Level 100
Points: 32,330, Level: 100 Points: 32,330, Level: 100 Points: 32,330, Level: 100
Level Up 0% Completed
Level up: 0% Level up: 0% Level up: 0%
Forum Activity 1%
Activity: 1% Activity: 1% Activity: 1%
FF Reputation: 104 besthaticouldo Excellent Standing Member besthaticouldo Excellent Standing Member
Buy-Sell-Trade Rating: (23)
that was 9 years ago...
__________________
remember that building a car shouldnít come from parts it should come from deep inside your soul. let the car speak for all the emotions, memories and experiences youve made and the car will take a life of its own. truth over fame.
besthaticouldo is online now  
    Reply With Quote Quick reply to this message
Old 01-27-2009, 11:32 AM   #3
Focus Fanatic
 
Jgrove998's Avatar
 
Join Date: Mar 2007
Fan#: 45311
Location: Sykesville, MD
What I Drive: 2004 Silver SVT

Posts: 2,422
Points 5,530, Level 47
Points: 5,530, Level: 47 Points: 5,530, Level: 47 Points: 5,530, Level: 47
Level Up 90% Completed
Level up: 90% Level up: 90% Level up: 90%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 24 Jgrove998 Great Standing Member
Buy-Sell-Trade Rating: (13)
agreed. Another reason is the CEO and all the other high ranking officials, mainly, their PAYCHECKS! Cut their pay and see how much more money they would have. Why are those people so oblivious; they have to know that they are the problem!
__________________
New Ride: 2004 SVT
'10 Ford Escape 3.0 V6
'86 XR4Ti ; 2.3L Turbo, 15psi
1988 F150 Custom
'07 ST ; formally bewst'd - R.I.P
Jgrove998 is offline  
    Reply With Quote Quick reply to this message
Old 01-27-2009, 11:39 AM   #4
Focus Enthusiast
 
Join Date: Apr 2008
Fan#: 55223
Location: Lake Orion, MI, MI
What I Drive: 2013 Tux SE Black Pack 5MT

Posts: 393
Points 1,149, Level 18
Points: 1,149, Level: 18 Points: 1,149, Level: 18 Points: 1,149, Level: 18
Level Up 49% Completed
Level up: 49% Level up: 49% Level up: 49%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 9 MichaelJD1980 Good Standing Member
Buy-Sell-Trade Rating: (0)
Let's be clear here...

FORD DIDN'T NEED OR TAKE ANY BAILOUT MONEY FROM THE GOVERNMENT.

They went to the hearings just to keep the door open, but they made it clear from the start that they have plenty of money in the short term to get through their turnaround plans.

http://www.automotivedigest.com/view...ticlesID=25739

This article calls it a PR coup... I disagree since the media has painted Ford with the same brush as Chrysler and GM in spite of the facts.
MichaelJD1980 is offline  
    Reply With Quote Quick reply to this message
Old 01-27-2009, 11:53 AM   #5
Obama Can't Gymkhana
 
WUGcatsvt's Avatar
 
Join Date: Jul 2006
Fan#: 36697
Location: Pensacola, FL, FL
What I Drive: 02 SVT, 86 BMW E30, 10 VW GTI

Posts: 8,569
FF Reputation: 62 WUGcatsvt Excellent Standing Member
Buy-Sell-Trade Rating: (18)
Quote:
Originally Posted by Jgrove998 View Post
agreed. Another reason is the CEO and all the other high ranking officials, mainly, their PAYCHECKS! Cut their pay and see how much more money they would have. Why are those people so oblivious; they have to know that they are the problem!
Not very much for how big they are. Cutting CEO pay would do some but not very much. It would not get them out of any binds. They need to cut cost per worker and retirement costs as well. Retirement costs are Killing them right now. I posted an article awhile ago from the Wall Street Journal about it.
__________________
"No, the Focus is SLOW and just kinda stays that way."-Joe GCR SCCA VP
gumpcrew#10
Gulf Coast Region #12 - Me-45 DSP
My Girl-451 DSPL
WUGcatsvt is offline  
    Reply With Quote Quick reply to this message
Old 01-27-2009, 12:03 PM   #6
Focus Enthusiast
 
Join Date: Apr 2008
Fan#: 55223
Location: Lake Orion, MI, MI
What I Drive: 2013 Tux SE Black Pack 5MT

Posts: 393
Points 1,149, Level 18
Points: 1,149, Level: 18 Points: 1,149, Level: 18 Points: 1,149, Level: 18
Level Up 49% Completed
Level up: 49% Level up: 49% Level up: 49%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 9 MichaelJD1980 Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by WUGcatsvt View Post
Not very much for how big they are. Cutting CEO pay would do some but not very much. It would not get them out of any binds. They need to cut cost per worker and retirement costs as well. Retirement costs are Killing them right now. I posted an article awhile ago from the Wall Street Journal about it.
Exactly. And good luck finding someone to carry the awesome responsibility for a gigantic corporation like GM, Chrysler, Ford, or any other automaker for only $100,000 per year (or whatever sum lower than their current salary you feel is reasonable).

Heck... I'd like someone to explain to me why Senators making $165,000 per year with automatic pay increases every year can suggest that the CEOs of the automakers should work for $1 per year. If the 100 Senators worked for just $1 this year, that would save the country $16,499,900.00 (calculated without accounting for the extra $20,000/year that the Senate leadership gets for simplicity). Add the President and the 400+ Representatives in the House and you've got one big sum of money.
MichaelJD1980 is offline  
    Reply With Quote Quick reply to this message
Old 01-27-2009, 12:04 PM   #7
Focus Fanatic
 
jetrinka's Avatar
 
Join Date: Mar 2007
Fan#: 45622
Location: Snohomish, WA
What I Drive: 88 5-speed XR4TI

Posts: 7,528
FF Reputation: 180 jetrinka Excellent Standing Member jetrinka Excellent Standing Member
Buy-Sell-Trade Rating: (6)
That is probably one of the funniest letters I have ever written! lol
jetrinka is offline  
    Reply With Quote Quick reply to this message
Old 01-27-2009, 12:06 PM   #8
Focus Fanatic
 
HilloNative's Avatar
 
Join Date: Feb 2007
Fan#: 43548
Location: Minnetonka, MN
What I Drive: '04 EAP Sonic Blue SVT, '04 Ranger

Posts: 1,762
Points 2,501, Level 30
Points: 2,501, Level: 30 Points: 2,501, Level: 30 Points: 2,501, Level: 30
Level Up 34% Completed
Level up: 34% Level up: 34% Level up: 34%
Forum Activity 1%
Activity: 1% Activity: 1% Activity: 1%
FF Reputation: 4 HilloNative Good Standing Member
Buy-Sell-Trade Rating: (4)
^^^ yeah... but why a neon??... just look at them...
__________________
Nacidos Ford... Nacidos Fuerte...
2004 Sonic Blue SVT ZX3 EAP # 187, 1 of 74. Few mods done, more to come
HilloNative is offline  
    Reply With Quote Quick reply to this message
Old 01-27-2009, 12:14 PM   #9
Focus Fanatic
 
bluefront's Avatar
 
Join Date: Jun 2008
Fan#: 56816
Location: St Louis Missouri USA, MO
What I Drive: 2006 white ZX5 SES

Posts: 3,487
FF Reputation: 146 bluefront Excellent Standing Member bluefront Excellent Standing Member
Buy-Sell-Trade Rating: (6)
^^^^^The basis for the current American car situation was evident long ago. That letter could have been written yesterday. Just how much lead time does anyone need to head-off a problem? That letter was probably ignored.....the car brand that guy had is gone, and the rest of Chrysler may follow shortly.

Ford is apparently in a better financial situation than GM and Chrysler, but Fords aren't selling very well either, if at all. It's amazing that you could substitute the name of a number of American cars, in place of that Neon. Had they only listened to that letter, and numerous others just like it.....things might be different.
__________________
I'll keep my guns, my freedom, and my money.....you can keep the "change".
bluefront is offline  
    Reply With Quote Quick reply to this message
Old 01-27-2009, 12:18 PM   #10
FoFo Lover.
 
ktwelsch's Avatar
 
Join Date: Dec 2005
Fan#: 30202
Location: Lynchburg, VA
What I Drive: 2012 Mazda 3i

Posts: 2,884
Points 7,861, Level 59
Points: 7,861, Level: 59 Points: 7,861, Level: 59 Points: 7,861, Level: 59
Level Up 56% Completed
Level up: 56% Level up: 56% Level up: 56%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 9 ktwelsch Good Standing Member
Buy-Sell-Trade Rating: (27)
That was a great piece of literature.

Enjoyed it!
__________________
SEDAN REVOLUTION #42 Baby!
ktwelsch is offline  
    Reply With Quote Quick reply to this message
Reply

Bookmarks & Social Networks

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
NEW Ford Mondeo @ 2007 Geneva Motor Show Egz General Car Chat Lounge 18 05-15-2007 10:41 PM
Ford Focus RS Turbo Trouble! ambermollystorm General Forced Induction 4 07-23-2006 06:05 AM
2005 Economy Sedan Comparison Test Kneel General Car Chat Lounge 4 08-24-2005 10:02 AM
Ford Lowers MSRP of Most Ford, Lincoln, Mercury Models for 2006 Kneel General Car Chat Lounge 17 08-02-2005 05:14 PM
Ford Warranty microtonal General Car Chat Lounge 0 09-22-2003 11:46 AM


All times are GMT -5. The time now is 04:49 PM.


Copyright 2002-2015 FocusFanatics.com. All Rights Reserved : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Mazda CX-3, Audi S3, Mazda MX-5 Miata and Acura TLX. You can find all Ford Focus, Focus ST and Focus RS related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area. If you own other makes have a look at Challenger Hellcat Forum, Charger Hellcat Forum, Cadillac ATS-V Forum, Cadillac ATS Forum, Cadillac CTS-V Forum, Lexus RC-F Forum, Lexus GS-F Forum, Mercedes GLA Forum, Mercedes GLE Forum, Civic Type-R Forum and Volvo XC90 Forum.





Search Engine Optimization by vBSEO 3.6.1