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GMconvert 03-23-2013 01:07 PM

Zurich Preferred Warranty
Just went through PA inspection with the '10 Focus SES Sedan, service tech suggested replacing rear wheel cylinders as they were seeping brake fluid.

My Zurich Preferred Warranty covers the following:

7. Brakes: Master cylinder, vacuum assist booster, hydro-boost and accumulator, disc calipers, wheel cylinders, flexible hydraulic lines and fittings...and brake fluid when it is required in connection with the repair or replacement of a covered part.

My contract also states that I must have my vehicle checked and serviced in accordance with the manufacturer's recommendations outline in Owner's Manual and failure to do so may result in denial of coverage.

My question is this: How stringent are they with following Owner's Manual service intervals? I've had the vehicle in to the dealer for regular oil changes and tire rotations, alignment as needed, etc. Is this enough to show I've maintained the vehicle (with receipts for all service) or am I SOL for not following service recommendations to the "T"?

mainest 03-24-2013 08:31 AM

Read your contract. The insurer makes money by NOT paying on their policy. Some insurers allow a "grace period" i.e. 500/1000 miles for oil changes, etc. If you had your normal services done within the allowable times allowed, by the dealer, who should have done what the manufacturer required, you should be OK. Some insurers require that the service be performed by the dealer who sold you the contract. I had a claim denied for bad transmission bearings, at 43K miles, for failure to have the selling dealer perform a recommended motor oil and filter change. If you get a denial, go up the chain of command to the supervisor, and the supervisor's supervisor. Good luck.

replica81 03-25-2013 03:23 PM

Third party warranties are very hard to get to do anything. It's possible the claim will be denied. Give it a shot?

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