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Whitefocus13 01-14-2013 01:05 PM

Delivery date
My dealer said my car (2013 focus se 5dr) was built last week and was to be delivered later this week. When I contacted him today for any updates he now say's it's in the final stages of being built. I have the vin and order number and I'm wondering if there is a way for someone to get me first hand info on what stage it's actually in, if its even started being built at all!
[i]Posted via FF M

lddavis 01-14-2013 03:17 PM

Easiest way is to PM FordCustomerService on this forum with your VIN and ask them for an update. Other sources would be Facebook ("Natasha at Ford"), or, which has a volunteer employee that looks up status.

Whitefocus13 01-14-2013 03:30 PM

Thx for that
I'm new to this forum so I'm still figuring out where to direct my questions

Whitefocus13 01-14-2013 05:18 PM

Can you tell me where I can find the fordcustomerservice on this forum… sorry to ask this but as I had mentioned I am new to this forum and I'm obviously having a little difficulty navigating my way through.

Really appreciate your help!!!!

lddavis 01-14-2013 05:59 PM

It's actually user name, like "lddavis" or "Whitefocus13". (Link to member profile:

Look at the top right of the page. You should see a line that says "Welcome, Whitefocus13". Two lines down, you'll see "Private Messages". Click on that, and you'll get to the PM feature. PMs are like email, but limited to just the forum members. On the left hand side, you should see a menu with a bunch of options. "Send New Message" is about halfway down. Put "FordCustomerService" in the "recipient username". In the message box below, include your VIN number, or dealer number and order number if that's all you have, and they should be able to look up the status of the car.

Link to PM section:

Whitefocus13 01-14-2013 06:32 PM

Cannot thank you enough for taking the time to answer my questions!!!!!!!

Billp1 01-30-2013 09:20 AM

Picking my 2013 focus titanium today. Seven weeks one day from when I ordered...

jello_bob 02-26-2013 01:57 PM

Ford says my '13 SFE will be in tomorrow. I ordered just before Christmas. 8 weeks plus now!
Posted via FF Mobile

suss6052 02-26-2013 05:36 PM


Originally Posted by jello_bob (Post 4609690)
Ford says my '13 SFE will be in tomorrow. I ordered just before Christmas. 8 weeks plus now!
Posted via FF Mobile

I suppose that could be due to either the number of vehicles your dealer has sold (i.e. an allocation issue), or just a scheduling issue for one of the components of the SFE package that put a minor delay in the scheduling.

My car took about 5 weeks to be delivered after it was ordered, but it had also randomly sat a week in one of the yards near the assembly plant rather than being delivered the week it was assembled despite having to cover the tremendous distance of 12 something miles on a truck to the dealer where I'd ordered it. That was frustrating as my brother who bought his car from a dealer that was further away from the plant had his car delivered to the dealer the same week as it was built. Of course he couldn't manage the financing right away so it waited a few weeks for that part of the process, but I was able to pick it up after test driving it the week it arrived to the dealer.

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