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Old 10-31-2012, 10:26 PM   #1
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Tear in leather seat

I just purchased a brand new 2012 Focus two weeks ago and I found a small tear on the drivers side leather seat. I was just wondering if this is covered under warranty and what actions I should take to get this fixed. I haven't even put 200 miles on it yet. Thanks in advance!
-Brooke


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Old 11-01-2012, 09:20 AM   #2
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Probably, depends on the dealer. After about 5 weeks I found a torn door opening weatherstrip. I went back to the dealer I bought the car from and the service advisor made a big production about how they needed to take photos and send them to Ford and wait for an answer. The guy kind of ticked me off, so I deceided to go to another dealer and I told him no thanks
I took to another dealer and they said OK, it would a couple of days to get a new weatherstrip.
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Old 11-01-2012, 07:47 PM   #3
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considered wear and tear not warranty work, but being so new you can try and talk to service but Ford will likely turn it down.
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Old 11-02-2012, 10:15 PM   #4
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Quote:
Originally Posted by imccrea View Post
considered wear and tear not warranty work, but being so new you can try and talk to service but Ford will likely turn it down.
Wear and tear on a vehicle that hasn't even been driven 200 miles? That's a bit ridiculous. Looks like I'm going to have to put a call into the dealer that I bought it from and maybe push a few buttons until they fix the mistake made by the manufacture.
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