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Old 09-13-2006, 10:44 AM   #1
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Tom Saved my XCAL2!!

I just wanted to say thanks to Tom for helping me with my XCAL2 and let everyone who doesn't already know that Tom is GREAT to work with!!

I had VIN locked my XCAL2 that I had purchased from the "other" guy. VIN locking it was my fault as I let my dad tune his ZX3 with it for testing with the understanding that if he liked the tune he either had to buy the tuner from me or pay to have it unlocked. Anyway, for SCT to unlock your device you need to go to a dealer and have them open an RMA with SCT. Even though Tom had not sold me the device he agreed to open the RMA and assist me with SCT. The payment for unlocking the device went straight to SCT so as far as I can tell Tom didn't make a dime on this and he had to put up with me and the typical "I just can't wait another day for my tuner", "where is my tuner" etc. Everytime we talked via e-mail or on the phone Tom was friendly and helpful.

If Tom is this great to work with when you aren't really his customer, I can only imagine how he works with those that are paying!!

I can not recommend his service enough and I can't wait to get home and try his tune on my SVTf.

Gary


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Old 09-18-2006, 04:18 PM   #2
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Glad i could help

Tom
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Old 09-18-2006, 04:20 PM   #3
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Tom,

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Old 09-21-2006, 01:21 PM   #4
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that great to hear.. i will be purchasing a FI tune off him.. and its pleasent to hear hes great. the "other guy" doesn't like to respond.
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