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Old 07-13-2006, 09:09 PM   #1
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I want my money back

Tom, sorry for doing this publicly on the forums but you seem to be ignoring my emails as of late.

I dont know whats going on but the when i upload your tune into my car it runs just as shitty as it does stock. Everything working perfectly well with my FS XCal1 and im just going to back to using it.

I want a full refund, including the shipping cost back to you.

By the way, beat up box, incorrect manual, and telling your custom to jsut call diablo, each of those is NOT a good way to gain customer loyalty.


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Old 07-14-2006, 03:50 AM   #2
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Did you install the Performance tune, or the Custom tune? The standard Diablo tune is marginally better than stock at best. The custom tune is the one that just about everyone agrees is awesome.

Ohh and by the way Tom is not in the habit of ignoring customers. He always goes out of his way to do right by his customers.
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Old 07-14-2006, 07:06 AM   #3
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When there was a custom tune in my device the only option i had to install was Custom tune. When i went to troubleshoot to view last uploaded tune, it said custom tune, yet my car ran like stock.

After uploading the "custom tune" i had:
-5 min period of 1500rpm on start up
-Exhaust popping
-surging
-low idle which rattled my teethout

Now i can only draw 2 conclusions from my observations above. Not taking into account Tom's tuning ability, i beleive he probably knows what hes doing, either the tune he sent me was incorrect(perhaps he sent me a base file by mistake?) or the Predator itself is not functioning correctly.


I dont want to "have" to send it back, but i dont feel like im given much of a choice.
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Mods- FS/SCT 91 Octane Tune, RT Cat, Steeda Tri/Ax STS, FS Coolflo Intake, VF Rear Mount, FC 65mm TB FRPP Plug Wires, Jet-Hot Sterling Sliver coated Header, Clear side markers, Bullet Aluminum Fuel Door

Last edited by DeltaT; 07-14-2006 at 07:58 AM.
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Old 07-14-2006, 08:34 AM   #4
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First , im not doing money back at this price and never stated i would

Secone you send me one email , i am in Tulsa Ok with a family emergency and answering you email at the spur of the moment is the last thing on my mind , I have answered EVERY email you have send and can make what ever changes you feel is needed , I am down to answering my emails to 1 to 2 times a day because a phone line is hard to get in here and it is dial up when i do

You had options other then publicly demanding your money back from issues that could of been fixed with a change of a tune now that just isnt going to happen so let me know what you would like from here

Tom
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Old 07-14-2006, 10:27 AM   #5
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This is why I'm buying the entire SCT setup and going to tune the car myself with the help of PowerHouse. Then I can make any changes needed whenever I want. Haha
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Old 07-14-2006, 10:37 AM   #6
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hey Tom, wutever family emergency is happening, i hope all is well.
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Old 07-14-2006, 06:04 PM   #7
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best of luck with the family tom.

and to delta, tom is a great honest guy. he goes out of his way to help most of his customers. wait until he returns home and i am sure he will be more and happy to talk you through the whole thing.
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Old 07-14-2006, 06:09 PM   #8
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Good luck with the Fam, Tom.

*shakes head*

Some people just have no manners.
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Old 07-14-2006, 06:12 PM   #9
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Concur. Tom was exceedingly helpful when I had my SVT. Try some tact.
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Old 07-14-2006, 06:20 PM   #10
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^ i agree with Matt about the manners, I've been very happy with Tom's service. I usally don't say any thing in posts about complants like this, but I find it very annoying when people assume that they are being ignored. Tom is honest and has resolved any questions i had with his product and even answer some unrelated questions. Tom I hope your family issues go well.
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