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Old 05-09-2012, 09:08 PM   #1
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Sync Not Working, help needed!

I've only had my 2012 Focus (Sedan) for 2 days and am already having issues with Sync (non MFT).

I had my phone and ipod synced up and everything was working great day 1, unfortunately day 2 when I push the sync button on the wheel, or the phone and aux button on the center channel nothing is happening.

I am not getting the voice to make a command or the phone.aux menus when i select them.

Since I cannot access the menus, I am unable to do a master reset of the Ford Sync, so I tried unplugging the Sync Fuse in the Fuse box. I did this twice and it did not resolve my problem.

Other then taking it to the dealer, is there any way to fix this? Is it possible i screwed up some of my settings somehow or am I already going to have to make a trip to get service?

Thanks,

Norco


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Old 05-09-2012, 10:32 PM   #2
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Basically, take it to the dealer. If you did goof something up, they'll teach you how to avoid this in the future. BTW, I don't know what I would do without Sync.
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Old 05-09-2012, 10:43 PM   #3
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Yeah, I'm going to give them a call tomorrow...I even tried unhooking the battery and nothing....

I've also noticed my clock no longer works properly at is stuck on 9:38 PM, even if i try and switch the time it stays at this time.

My guest is something needs to be replaced in the radio console or reconnected.
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Old 05-10-2012, 08:27 AM   #4
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Quote:
Originally Posted by norco View Post
I've only had my 2012 Focus (Sedan) for 2 days and am already having issues with Sync (non MFT).

I had my phone and ipod synced up and everything was working great day 1, unfortunately day 2 when I push the sync button on the wheel, or the phone and aux button on the center channel nothing is happening.

I am not getting the voice to make a command or the phone.aux menus when i select them.

Since I cannot access the menus, I am unable to do a master reset of the Ford Sync, so I tried unplugging the Sync Fuse in the Fuse box. I did this twice and it did not resolve my problem.

Other then taking it to the dealer, is there any way to fix this? Is it possible i screwed up some of my settings somehow or am I already going to have to make a trip to get service?

Thanks,

Norco
Congrats on your new Focus, Norco! However, I'm disappointed to hear that you're experiencing concerns. I'd like to see if there's a software update available for your vehicle. Please PM me your VIN so I can do so.

In regards to pulling the SYNC fuse, how long did you leave it out for? We recommend at least 3 minutes.

I look forward to hearing from you soon.

Jaclyn
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Old 05-10-2012, 09:26 AM   #5
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I have the problem at least once a month too. Usually ill just turn the car off and cycle the accessory power on a couple of times. That usually seems to do the trick. Its very annoying.
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Old 05-10-2012, 09:45 AM   #6
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Quote:
Originally Posted by FordIVTteam View Post
Congrats on your new Focus, Norco! However, I'm disappointed to hear that you're experiencing concerns. I'd like to see if there's a software update available for your vehicle. Please PM me your VIN so I can do so.

In regards to pulling the SYNC fuse, how long did you leave it out for? We recommend at least 3 minutes.

I look forward to hearing from you soon.

Jaclyn
Thanjs for the reply,

I only pulled it for about a minute, I'm going to try it again for longer. I will also send you a PM with the VIN, but it only came off the line last month so should be up do date I would think?

Norco
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Old 05-18-2012, 11:26 AM   #7
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Quote:
Originally Posted by norco View Post
Thanjs for the reply,

I only pulled it for about a minute, I'm going to try it again for longer. I will also send you a PM with the VIN, but it only came off the line last month so should be up do date I would think?

Norco
You're welcome, Norco! I received your PM, I'm happy to hear they were able to quickly find the problem. Please follow up with us after your dealership visit and let us know how it went.

Jaclyn
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Old 05-19-2012, 04:32 PM   #8
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To all posts about sync not working. I pulled the fuse for sync according to my manual. I turned on the car and left it on for 3-5 minutes. Turned the car off, put the fuse back in, and now it works.
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Old 05-19-2012, 06:32 PM   #9
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Thanks for coming back with your fix!
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Old 12-03-2012, 01:51 PM   #10
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Finally, a solution that worked.

Quote:
Originally Posted by ZOlson View Post
To all posts about sync not working. I pulled the fuse for sync according to my manual. I turned on the car and left it on for 3-5 minutes. Turned the car off, put the fuse back in, and now it works.
This was the only place where I found a succinct conversation and solution. I read several recommendations elsewhere about disconnecting the battery but thought better of it. However, I did remove the fuse for 15+ minutes after trying that first for about 2 minutes. Nothing helped until I read this post about turning the car on w/o the Sync fuse installed.

It Worked!
Thanks.
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