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Old 03-12-2013, 09:25 PM   #11
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That’s weird I don’t remember mine having any loctite on mine. The Fact that they don’t know how to install them doesn’t surprise me though, He should check his facts before going on how they dont need to be removed. Iirc the rear struts also fit on a Mazda 3.
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Old 03-12-2013, 09:35 PM   #12
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K-sport should fix this. Like it was said= Mazda3's are the same.
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Old 03-12-2013, 09:45 PM   #13
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I don't suppose you got a re-boxed return or something?
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Old 03-12-2013, 10:28 PM   #14
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I hope you don't mind if we comment on this thread to possibly explain our side of the situation.

Initially we received an email from our dealer TH saying a customer had a coilover set that had a nut that we welded on, i stated that is not possible an we needed pictures. After receiving pictures i confirmed the nut was not welded and looked in fine condition and we instructed them to have customer call us directly. I received a phone call from a person regarding this situation. I know OP says it was the shop, but she stated she was your wife and not a repair shop. Yes i did state the nut should not be removed to her as i was confusing this application with the Mazda 3, but with over 1000 products developed its really really difficult to remember the particulars of each one off the top of my head, hence the reason we requested the call back before we came to any conclusion as to what happened here.

Regardless we are not sure why the shock was so damaged removing a nut. The nuts do not have locktite (we would love to speak to the mechanic that stated this as there is no way this is possible since we do not even have locktite on the assembly line), they are nylon locking nuts, which are designed so they do not back off while on the vehicle, a very very standard nut. This is a non-issue when removed with an impact.

If there is every any defect of cource we would take care of it, we do not sell over 5000 coilover systems per year by having poor customer service and screwing over people. But when we hear the nut is welded, than it was cross threaded, than there is locktite, all of which we know is not possible we tend to think possibly there was installer error the mechanic is trying to push blame on us. Hence the reason we requested to speak to the shop you said installed them, so we can try to understand how this was damaged. These nuts are designed to go on and off, over and over, but an impact is needed set to 45-50lbs. of torque, and its not possible to cross thread this nut on the shaft due to thread pitch and damage shown.
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Old 03-12-2013, 11:02 PM   #15
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Quote:
Originally Posted by ksport View Post
I hope you don't mind if we comment on this thread to possibly explain our side of the situation.

Initially we received an email from our dealer TH saying a customer had a coilover set that had a nut that we welded on, i stated that is not possible an we needed pictures. After receiving pictures i confirmed the nut was not welded and looked in fine condition and we instructed them to have customer call us directly. I received a phone call from a person regarding this situation. I know OP says it was the shop, but she stated she was your wife and not a repair shop. Yes i did state the nut should not be removed to her as i was confusing this application with the Mazda 3, but with over 1000 products developed its really really difficult to remember the particulars of each one off the top of my head, hence the reason we requested the call back before we came to any conclusion as to what happened here.

Regardless we are not sure why the shock was so damaged removing a nut. The nuts do not have locktite (we would love to speak to the mechanic that stated this as there is no way this is possible since we do not even have locktite on the assembly line), they are nylon locking nuts, which are designed so they do not back off while on the vehicle, a very very standard nut. This is a non-issue when removed with an impact.

If there is every any defect of cource we would take care of it, we do not sell over 5000 coilover systems per year by having poor customer service and screwing over people. But when we hear the nut is welded, than it was cross threaded, than there is locktite, all of which we know is not possible we tend to think possibly there was installer error the mechanic is trying to push blame on us. Hence the reason we requested to speak to the shop you said installed them, so we can try to understand how this was damaged. These nuts are designed to go on and off, over and over, but an impact is needed set to 45-50lbs. of torque, and its not possible to cross thread this nut on the shaft due to thread pitch and damage shown.

Really??? My wife connected you on the phone with the suspension shop. The mechanic told you that it came in cross threaded and loctite was on that nut before they removed the nut (this alone satisfies your warranty; was never installed on the vehicle and came in damaged from the factory). This shop has done suspension since 1987 and has all the right tools and knows the install procedures very well; in fact better than you as they had to explicitly explain to you how to install your own suspension because you acted as if you had no knowledge of your own product. I have written documentation of all communications via email, phone (with my wife and with the mechanic at the shop) and photo evidence of the entire situation.

Despite all of this you continue to give me the run around asking the same questions over and over again as if you are stalling for some reason. The mechanic said you are probably stalling because you will lose a commission if you have to give a warranty part out. If this is the truth, which I dont want to believe, this makes KSport and you highly unreputable.

You are also refusing to accept responsibility for the situation even after I have provided you with ALL of the information that you have asked of me. I believe you are just coming on this forum to save face with the focus community. This is absolutely ridiculous and I do not appreciate your customer service towards me, my wife, or the mechanics at the suspension shop.

It is to the point that if you do not honor your warranty that I will be forced to go to small claims court for not only the shock but for the time and money that I have lost in this entire process. Keep in mind that it will cost you more to fight me in court than it will to just honor your warranty.
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Old 03-12-2013, 11:12 PM   #16
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Also, why create a post at 8:28pm instead of responding to my emails? Do you care more about potential customers on here than handling the customer you have in me? I am a loyal customer of CFM, FSWerks, and Massive and have never had a single issue with any of these companies. Guess what? I am a repeat customer at each of those companies because their customer service is top notch to go along with their excellent products.

KSport has a great adjustable setup but this is the most pathetic attempt at customer service that I have ever experienced.

KSport... MAKE THINGS RIGHT!
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Old 03-12-2013, 11:30 PM   #17
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Quote:
Originally Posted by ksport View Post
I hope you don't mind if we comment on this thread to possibly explain our side of the situation.

Initially we received an email from our dealer TH saying a customer had a coilover set that had a nut that we welded on, i stated that is not possible an we needed pictures. After receiving pictures i confirmed the nut was not welded and looked in fine condition and we instructed them to have customer call us directly. I received a phone call from a person regarding this situation. I know OP says it was the shop, but she stated she was your wife and not a repair shop. Yes i did state the nut should not be removed to her as i was confusing this application with the( Mazda 3,)but with over 1000 products developed its really really difficult to remember the particulars of each one off the top of my head, hence the reason we requested the call back before we came to any conclusion as to what happened here.

Regardless we are not sure why the shock was so damaged removing a nut. The nuts do not have locktite (we would love to speak to the mechanic that stated this as there is no way this is possible since we do not even have locktite on the assembly line), they are nylon locking nuts, which are designed so they do not back off while on the vehicle, a very very standard nut. This is a non-issue when removed with an impact.

If there is every any defect of cource we would take care of it, we do not sell over 5000 coilover systems per year by having poor customer service and screwing over people. But when we hear the nut is welded, than it was cross threaded, than there is locktite, all of which we know is not possible we tend to think possibly there was installer error the mechanic is trying to push blame on us. Hence the reason we requested to speak to the shop you said installed them, so we can try to understand how this was damaged. These nuts are designed to go on and off, over and over, but an impact is needed set to 45-50lbs. of torque, and its not possible to cross thread this nut on the shaft due to thread pitch and damage shown.
Mazda 3's are going to be the same as the Foci.All the suspension I've done stock or aftermarket the nuts/bushings/washers come in a plastic bag, not installed on the shafts.
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Old 03-12-2013, 11:32 PM   #18
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Quote:
Originally Posted by RPMisChris View Post
Also, why create a post at 8:28pm instead of responding to my emails? Do you care more about potential customers on here than handling the customer you have in me? I am a loyal buyer of CFM, FSWerks, and Massive and have never had a single issue with any of these companies. Guess what? I am a repeat customer at each of those companies because their customer service is top notch to go along with their excellent products.

KSport has a great adjustable setup but this is the most pathetic attempt at customer service that I have ever experienced.

KSport... MAKE THINGS RIGHT!
All I can say, Chris is wow!
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Old 03-12-2013, 11:39 PM   #19
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Ok, so i need to chime in on this... K-sport whomever you are that is dealing with this issue you and I need to have a chat on the phone. Chris (rpmischris) asked my personal opinion a few weeks back on whom to buy coilovers from. From my personal professional experience I pointed him towards K-sport. I know you guys build good quality products at a reasonable price, and honor your warranties (thought you did at least)....

Let me sum this up as to what is exactly wrong with this item...

What is it: Rear shock/strut

Part of item damaged/malfunction: Top self locking nut, and hex fitting in post.

Whats exactly wrong?: Hex fitting is stripped (circled out) due to a manufacture error dealing with the self-locking nut. The nut was being backed off (since the nut is tightened to the top of the strut for shipment) slowly and became EXTREMELY tight half-way up the threaded strut shaft.

--Take note that the nut hasn't even came off the product at this time--

Since the nut became tight we inspected the item to make sure we weren't doing something wrong. After assuring that everything we were doing was correct we proceeded to try and turn the nut off. (this is a BRAND new item, why wouldn't it come off the product from THE FACTORY?)

The end product was a stripped hex fitting and a stuck self-locking nut. Wont budge, wont do a DAMN thing





So hear we are, arguing back and forth trying to explain to K-sport that they accidentally had a product malfunction. All we need is this rear strut replaced free of no cost. Would K-sport rather replace this strut and lose the $10 that it cost to manufacture, or would K-sport rather upset Chris (a customer) me myself (Meister Werks whom carry's K-sport products) and all my customers who ask which coilover or air ride suspension to go with? This is up to your company to decide, but from one business owner to another "Honor your warranty, the customer is right in this situation. Little bumps in the road like this can become a nightmare in court, and could potentially take down and entire company."



Feel free to contact me at 253-549-3054 if you have any questions regarding the product malfunction and/or how to keep business flowing smoothly.
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Old 03-12-2013, 11:46 PM   #20
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Ksport-

Just in case you are not paying attention to the forum you joined... this makes 2 different shops that have looked at and inspected your product and determined that it is a manufacturer defect. What more do you need? Photos? oh wait I sent you those. To speak to a mechanic? oh wait you did that already and he confirmed what I am saying.

Once again

KSPORT.... Do the right thing!!!
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