On Sunday I ordered the FR plug wires and since then they have not contacted me via e-mail to tell me the status of my purchase. I have e-mailed them twice and they have not responded and I even called them today. However, I called like 9 minutes late because they say not to call past 5pm. This sucks though, I guess I'll just have to call them tomorrow and see what the problem is. They better have a good explanation or I won't order from them again.

many sites aren't always on top with the e-mails...some of the workers dun even know the passwords and such...or how to check it, why didn't you just call on monday?

or ever think there email server is down or sumtin?

Originally posted by Kicknzx3
many sites aren't always on top with the e-mails...some of the workers dun even know the passwords and such...or how to check it, why didn't you just call on monday?

I didn't call Monday because I figured they would get to it the next day which was Monday and then they would send me an e-mail or something to let me know that they are shipping it. I didn't call Tuesday because I just didn't have the time. And I called too late today because I didn't wake up until 5pm after sleeping since 2.

just be patient man. i ordered from them and it took about 3 days to get my stuff. not all web sites keep up with the mail tracking. u'll probably get your stuff tomorrow.

n btw CALL NEXT TIME i ordered from mcnews site n got an email back a week later sayin the part not in stock..but i cancelled..n ordered a borla from modern performance ..i called them..to make sure its in stock..got it a week later

Yeah, I guess I'll call next time. I just have to make sure I'm home during business hours. I ordered those plug wires at like 8pm so they weren't open.

order from a pay phone or sumtin lol ....jus write the number down n wut u want

Lol good idea

Focus Central is not very responsive to emails, definetely call during business hours. They get about 100+ emails a day. :)

Ya, I tried the email method and found that calling them during business hours was the best to find out the status on an order. I only had to call once and I got the status of my order.
[whip]

Originally posted by myFordPerformance.com
Focus Central is not very responsive to emails, definetely call during business hours. They get about 100+ emails a day. :)

Which is why I order my parts from Ray at myfordperformance.com [;)] [;)] Timely delivery and GREAT customer service. I know sounds like blatant ass-kissing, but the part about great service and timely delivery is true.

I had dave at FC e-mail me right back after every e-mail I sent them. I didn't have any problems with them. Infact I think Dave was great to deal with I even talk to him on the phone at one point.