: Warranty Law Stuff
01-09-2004, 05:22 PM
My ZX3 was in the shop the dealer shop this week to have the 15,000 mile service. I had knee reconstruction recently, and haven't driven the car for three weeks, but my brother and parents had. On a couple of occassions they were unable to get the key out of the ignition, so the dealer was looking at that too.
They're now claiming the car has an electrical problem that's causing the ignition to not let the key out. They're also saying that my having put in an aftermarket soundsystem, including an amp, may void the warranty and be the cause of the problem. I"ve put the soundsystem in the car three months after I got it, and I've had the car for 18 months.
First, does anyone know about this problem? Second, does the dealer have a right to say I voided the warranty by putting an amp in? I can't remember the name of the law, but I know it's been mentioned on this site before, that prevents dealerships from voiding warranties over aftermarket modification. Any help with this info would be greatly appreciated.
01-09-2004, 05:27 PM
yea they can do it and theyre gonna try to too.
01-09-2004, 05:37 PM
Make them prove that it did cause the problem.
01-09-2004, 05:43 PM
I would make them explain it in detail. If you don't understand what they are talking about, have them put it in writing what they believe caused the problem.
They need to have substantial proof that your mod caused the problem.
Don't buy in to their car saleman mentality.
01-09-2004, 05:44 PM
01-09-2004, 05:45 PM
just incase this may have been overlooked - if the steering wheel is turned fully to either side the key will not come out of the ignition. I have never heard of an electircal prob causing that.
01-09-2004, 05:47 PM
one more thing - is the radio hooked up to any of the ingnition wires? or did you use adaptors? If you used adaptors you should be fine even if they try to say its the radio.
01-09-2004, 06:05 PM
Originally posted by MBlue
Second, does the dealer have a right to say I voided the warranty by putting an amp in? I can't remember the name of the law, but I know it's been mentioned on this site before, that prevents dealerships from voiding warranties over aftermarket modification.
Generally, the dealer and/or manufacturer only have the right to void the warranty on the parts of the vehicle which are damaged by the aftermarket product.
If you in any way cut into the wiring of the vehicle to install the aftermarket stereo you could definitely have a big problem. If you did not cut into the wiring, but used adapter plugs instead, you're in a much better position to defend yourself against their claims.
If you have not already done so, contact Ford Customer Assitance and have them start a file on your case. Use them as a "neutral" third party to contact the dealer and find out just what the problem is and why they've made that claim.
In addition, you may want to consider taking your vehicle to a different Ford dealer and getting a second opinion on the repair before allowing the first dealer to proceed with the repair.
01-09-2004, 06:50 PM
Those guys are sharks so be very thorough and go through all of your options. It sounds like a mechanical problem to me.
01-09-2004, 06:54 PM
Good advice here, but also, consider temporarily removing your system for them. I highly doubt the system did anything to the car, but you have to prove to them that they are wrong.
01-12-2004, 03:47 PM
Thanks for all the help and info guys. I appreciate it.
It's still unclear what is causing the problem. They replaced the ignition and put everything else back together and only charged me for an hour of labor, saying the rest was under warranty. However, the ignition still would not release the key again after I got the car back, so it went back to the dealer. Now they're saying that the aftermarket shift handle (ATX) I put in is causing the problem. I've had it in for a year and have never had a problem with the ignition before (though the shifter is kinda crappy, it works fine).
I'm not sure how an aftermarket shift handle would cause the "electrical" problem of the ignition not releasing the key, since it's purely mechanical (it pushes the shift lever down).
Anyway, the saga continues...keep yall posted
01-12-2004, 03:50 PM
time to find a new dealer. this problem is nothing new to the focus. i'm surprised there isn't a recall on it. i don't know what causes it or how to fix it, but i've heard of it happening all the time. remember, you are under no obligation to have your car serviced by the dealership you bought it at.
oh, and they HAVE to prove that what you did caused the problem. they know that. they're just hoping you don't.
01-12-2004, 08:41 PM
They are totally wrong.........ford has had problems with the lock cyl. for a long time now......I have seen them replace several cyl. because the key got stuck when I worked at the dealership........there is nothing electrical about it.........it is the tumblers inside that are messed up..........call ford and complain...........or take it to another dealership........there should be one nearby...........there is no way they should have charged you either.........but I know it is that tumbler............