: Pissed off Ford today
12-29-2003, 12:51 PM
I really pissed off Ford today when I went to pick up the Focus this AM. I had to have them put a new wiper motor in because the old one crapped out when I was driving in the rain the other day. I picked up the car and immediately went to use the wipers. The damn thing stopped in the middle just like before. I took it back and argued with the service guy who said that they fixed the old one. The bill I paid for was for a brand new unit. He got pissed at me and to make a long story short, the car is still there.
12-29-2003, 12:55 PM
Why would he get pissed at you? You were clearly in the right to get angry since they had wasted your time by telling you your car had been fixed when it wasn't.
12-29-2003, 01:00 PM
You know how some service writers can be. He told me that the old unit was fixed, I had the service writeup in my hand noting the installation of a new unit, then he said that they installed a repaired unit. Basically I backed him into a corner. This is also the same guy who dealt with me throughout the whole Escape incident.
12-29-2003, 01:29 PM
Yeah that is pretty strange, why charge you for a new one when there isn't a new one in it?
12-29-2003, 02:09 PM
so when are you expecting to get your car back? i would complain if that happens again. if you are paying for a new unit then they should give you a new unit
12-29-2003, 02:10 PM
in this case don't deal with the service writer, go straight to the manager.
12-29-2003, 02:58 PM
Oh trust me, I know how to handle the service dept. I will be getting the car back tomorrow AM and the service mgr said that all I have to pay for is parts. No big deal. Now.
12-29-2003, 03:00 PM
goodluck tomorrow jisturm. hope everything works out fine
12-29-2003, 03:26 PM
Some of those Service Writers can be touchy.... [;)] Had my share of them. Glad to know its no big deal anymore, good luck tomorrow. [;)]
12-31-2003, 06:04 AM
12-31-2003, 06:14 AM
Wow I would have been upset myself. I mean thats fraud, right? I would go to the General Manager or Owner Principle. Man. don't take that customer abuse!
I think there was a TSB on the wiper motor, some thing to do with water getting into the motor assy. They added a modified cover, or some thing to that effect.
Remeber, you are right here, so be firm and assertive, but not rude.
12-31-2003, 11:31 AM
Got it back and it works fine. No problems.
12-31-2003, 11:40 AM
bfocused...I know they had water leak problem on the 03 taurus...they replaced the cowling (not sure on the spelling but thats the way its pronounced) water was getting into the blower box, and sounded like a waterfall when the blower fan was cut on...had it in shop 3 different times, for over 20 days for same problem...this time they say its fixed...just waiting for first good rainfall to find out...ur right about the part..I had them put it all in writing, work done, parts installed etc..so if there is another problem, I have paperwork to back me...
12-31-2003, 11:52 AM
If you are paying for this repair(ie: not under warranty) then they are required by law to give you the old part. Unless there is a core charge or something of that nature. Even then, you are allowed to see the old parts. If its warranty work, then its a different story because you arent paying for anything.
12-31-2003, 12:35 PM
guerro...with warranty u may not get the part back, but u can get it all in writing...everything that was done and parts replaced...that's what I did for the taurus
12-31-2003, 02:12 PM
let me know what dealership cuz I won't be going there if they are acting like that!
12-31-2003, 03:43 PM
I know this is long, but the mentnion of the water leak made me think of it, and I thought I would share................... not doing a thing, just learking around FF
We once had a 95 SHO Taurus that plagued our body shop. The customer would bring the car in and there would be 2 inches of rain on the floor. This was the last year for the Taurus of that style, they retooled for the new "oval" inspired body design.
Any way, we could not find this poor mans leak. We knew it was coming in the car alright, but how and where?
We used a cabin pressure tool, it's this gizmo that forces air into the car through a car window with a fan and seal device. The idea is to pressurize the cabin with positive pressure.
You then walk around the car with a headset device that has a super-sensitive microphone. You listen for air escaping from the cabin, and bingo you have a potential air/water leak. We found two of the doors and door glass out of alinment, and adjusted those, but they were not our leak. Let me tell you we had this car for weeks. It was still under warranty and the shop had to do battle with Ford for time for special diagnosis and investigation into the leak. Ford warranty pays like .5 of an hour to water test a vehicle, thats it.................. 30 mins.
We had the car under a water spray from every possible angle. From the top down, from bottom up ................ drove it in the rain. Checked Fords TSB's to see if any other's had reported this leak. We took the car out in the rain with all the interior and carpets out, we were stumped. No one could tell us where the water was geeting into the car. We took the left fender and cowl off, and sprayed water on it over night. Well the next day I saw it......... The rocker panels were full of water all the way up to the top of the sill panel. It was dripping in from the cowl and upper hinge hinge pillar and water was dripping down the inside of the A post following the wire harness. It would then fill up the inner rocker panel and seep out during the night.
We had over 40 hours into this car and fought tooth and nail with Ford until they paid us every hour. The kicker here is the owner traded that car in for a new one a month later.
12-31-2003, 04:50 PM
It was Jerry's Ford of Annandale but my new service writer is the sh**. Ask for Tom Jackson
01-02-2004, 10:37 AM
Anyone in NH, don't go to Autofair Ford in Manchester.. they are the same way, jerk you every which way and no matter what happens, they are the ones that are right (at least thats what they think)
01-02-2004, 10:49 AM
I got pissed at our local dealer for keeping my Sport-Trac for a month for repairs. They were sweating bricks that I would give them a bad rating on their survey. I gave them the rating they wanted. The service manager is real nice to me now. I told him the next survey will be truthful.