09-23-2011, 03:29 PM
What's the word on taking a new vehicle in for warranty work to a dealer that you DIDN'T buy the vehicle from? Is it generally accepted or more or less a no go?
I ask because the dealer I bought the vehicle from is a good 60 miles away. And while that's not a huge issue, especially with me being self employed now (and that my parents live right there), I'd really prefer to take it to a local dealer for convenience.
So, considering the dealer will doubtfully make any money off me, will they just shrug the work off or am I over thinking this?
09-23-2011, 04:05 PM
Feel free to take it wherever is convenient for you. Your selling dealer would appreciate the work, but your local dealer should not treat you any different just because you didn't buy the car from them. Work is work, and although retail usually pays better then FORD warranty, it's still money in the pocket at the end of the day.
09-23-2011, 04:14 PM
Go to whatever dealer treats you the best. If your business or warranty issue is not respected, go elsewhere and never look back!
Some people stress a "working relationship" is part of the deal buying your car, that you are buying a car and establishing a relationship with the dealer for service. While that's ideal if your dealer has the best deal, I also find that crap. I'll go where the deal is best to purchase, and I'll go where the service is best for service.
Many many dealerships are split anyway. By that I mean Service Department is managed by one manager, and Sales Department is managed by another manager. I have even found several dealers where the departments had absolutely zero sway with each other. Meaning just because the sales staff is helpful does not mean you will be treated better for service, or vice versa.
09-23-2011, 05:39 PM
The service department has to make money and turning away your business because you bought a car somewhere else is just plain dumb business. Dealers submit a bill to Ford for labor and materials and they dont make any extra money if you bought the car there.
09-23-2011, 08:49 PM
I also bought my car abouut 60 miles away (because the dealer 60 mi away had it in stock, and would not trade it)
I do not think i will have any problem taking it to my local favorite dealer if i need to.
(they made PLENTY off me and my old car!)
The only issue i know of is if you want a loaner every time. The selling dealer is usually up for a free loaner, another one i would not think they would be so ready to give one.
But if you have the Ford extended warranty WITH the 'same day loaner' rider, then yeah...
So I plan on getting the Extended warranty with the same day loaner..
09-23-2011, 11:54 PM
I hate when they ask at the service desk if I got the car there. When I say no they always give me that look.
They still worked on my car otherwise but still.. it's that strange feeling I get like they don't like me.
09-24-2011, 12:24 AM
I not only take mine to another dealer but I also take it to a different brand. Both the dealerships I bought it from and the one I have gone too are in town but the one I bought it from is overpriced and is not full service. The GM dealer I go to does everything from repairs to body and paint and are good at it. I'm a DIY person but when it came to alignment I rather have a pro do that. I also will look to them for paint later down the road.