Pa.Dutchman
05-01-2004, 03:40 PM
Our 2002 Focus began to hesitate and nearly stall after warming up in stop and go traffic for the last week. It has only 19,500 miles on it. I had suspected the Fuel Delivery Module thing and inquired on the Official Ford Focus site where we had registered our two Fords when they were new.
I was told to take the car to our dealer here in Pa. I dropped it off after making an appointment through their service tech.
The next evening after work I stopped to pick it up. I was told the Focus was done and ready. I signed the papers and drove it home. Until I got home it was doing the same thing but worse and so I immediately went back. The service manager who had been helpful and friendly in the past said to me, "We did only what the Detroit Service ordered nothing more!" He said it very strongly and took me by surprise. I said I thought you were suppose to register the car and go there. He said NEXT maybe you'll know better and call us first. They refused to drive the car at this point, even though I said it is still doing it and doing it badly. Again he said we only do what Ford tells us and I would have to make an additional appointment which I did for Monday.
I wonder if they even did the Fuel Delivery Module now. He let it slip about too much fuel in the fuel tank. I believe they will do it on Monday and say they did something else. Ford will reimburse them and we will pay for something they never will do.
Now today less than 24 yrs later our engine light has gone on. It will NOT go out as they do sometimes.
I will keep my appointment for Monday. But I am asking if anyone here would advise that after this is fixed should we let Ford know how badly we were treated and spoken to? O should we just let it go and pray we get better treatment in the future.
I was told to take the car to our dealer here in Pa. I dropped it off after making an appointment through their service tech.
The next evening after work I stopped to pick it up. I was told the Focus was done and ready. I signed the papers and drove it home. Until I got home it was doing the same thing but worse and so I immediately went back. The service manager who had been helpful and friendly in the past said to me, "We did only what the Detroit Service ordered nothing more!" He said it very strongly and took me by surprise. I said I thought you were suppose to register the car and go there. He said NEXT maybe you'll know better and call us first. They refused to drive the car at this point, even though I said it is still doing it and doing it badly. Again he said we only do what Ford tells us and I would have to make an additional appointment which I did for Monday.
I wonder if they even did the Fuel Delivery Module now. He let it slip about too much fuel in the fuel tank. I believe they will do it on Monday and say they did something else. Ford will reimburse them and we will pay for something they never will do.
Now today less than 24 yrs later our engine light has gone on. It will NOT go out as they do sometimes.
I will keep my appointment for Monday. But I am asking if anyone here would advise that after this is fixed should we let Ford know how badly we were treated and spoken to? O should we just let it go and pray we get better treatment in the future.