Good luck with everything. You can reach out to Ford's reps here on the Forum to escalate your issue and get a helping hang from someone on the inside.
Once upon a time I had:
2012 SGM SEL Sedan Job 1 BD 6/2011
FSWERKS Cool-Flo w/ ITG Filter | FSWERKS Stealth Exhaust | 17x7.5 Axis Sport XMX Graphite wheels | Eibach Sportlines on Ti Handling Pkg bits