Got Rid Of the Car From Hell (Focus)
We had the clutch replacement completed in June, by end of July it started to shudder (early warning signs) and the grinding returned end of August. Took it back to the dealership (for the 8th time total) and was informed that Ford has stated "this is normal" and was told that the dealership could do nothing more with the issue.
The car refused to accelerate on any inclines and would shudder as well while driving up hills. My wife was almost rear-ended in the vehicle while driving up a hill on the way to work...which was the last straw.
Traded in the car from hell last Saturday for a new Acura. I will never buy another American car again. Ford, you've lost a loyal customer of 14 years.
A couple of items to note:
If you're in the Minnesota/Twin Cities area you will likely have Cathy as your customer care service rep. She is terrible at her job. Doesn't return phone calls. Snotty when you finally do hear from her. Good luck dealing with her.
Last edited by fordnomore; 09-06-2013 at 08:36 PM.