Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum - View Single Post - My Ford Touch Thread
View Single Post
Old 04-27-2013, 03:02 PM   #3077
Focus Fanatic
Join Date: Jul 2011
Fan#: 87742
Location: Rochester, NY
What I Drive: 2012 Sonic Blue Ti Sedan

Posts: 1,878
Points 1,565, Level 22
Points: 1,565, Level: 22 Points: 1,565, Level: 22 Points: 1,565, Level: 22
Level Up 65% Completed
Level up: 65% Level up: 65% Level up: 65%
Forum Activity 1%
Activity: 1% Activity: 1% Activity: 1%
FF Reputation: 4 copernicium112 Good Standing Member
Buy-Sell-Trade Rating: (0)
Originally Posted by estoyloco View Post
Atleast it sound like you had a dealership willing to try and fix things for you.
Yeah, dealership was terrific. They went, in my eyes, above and beyond. Not faulting them in the least. I actually brought it in for an oil change and to have them throw my summers on and just brought up the 3.0.2 MFT issues while I was there. It was a Sat afternoon and neither of their main sync/MFT guys were working but said they would throw me a loaner if I wanted to leave it so they could look at it Monday. I said OK. They tried a reinstall Monday afternoon and it didn't help so they called me and said they wanted to try again Tuesday if I didn't mind. I said OK. Tuesday's attempt didn't help either so they said they wanted to replace the APIM but they were on backorder and I could come get the car and they would let me know when it came in.

Called a few days later and said the APIM would be in the next day if I wanted to drop it off that night and get another loaner. I did. They called the next day and said Ford sent the wrong part (some other module, not the APIM) so they were having Ford overnight another. The next one showed up and it was defective so they had to have another sent (and they were on backorder again, hmmm, must have been replacing them for a lot of people). Essentially I was in a loaner for almost two weeks total and the APIM replacement didn't help.

When I went in to get my car they were really apologetic about the problems with MFT (even though it had nothing to do with them) and the service manager said "I don't believe in adding insult to injury so the oil change and tire swap are on us" which was cool because again, these other issues had nothing to do with them personally. Didn't have to do that but just good and classy customer service.

In all honesty though, almost two weeks in a loaner really made me appreciate the other, non-MFT things I like about my car. The handling and simple little things like intelligent access. So many times I walked up to the loaner and just grabbed the door handle and realized "Oh crap, I actually have to fish the key fob out to unlock this and use the key to start it".

Originally Posted by dbsimms63 View Post
The features get removed because the MFT system is ridiculously under powered from a memory and processing power point of view. My Pandigital Super Nova Android tablet has a faster processor and more memory than the MFT system, and it only costs me $90. That's what Ford gets for going to the lowest contract bidder to build their state of the art infotainment system for them, which BTW that relationship went South when Ford started getting complaints from their customers about the poor quality. Had Ford just put some thought into what requirements, processor and memory, that a system would need to do ALL the things they and their customers wanted it to do they would have been money ahead and kept their customers happy at the same time. They should have really scrutinized the specs their contractors supplied them with in their bids instead of just looking at the monetary bottom line. Like the old adage goes, "You get what you pay for". Hopefully lesson learned for Ford.
Totally agree. A lot of us on here that got our cars with 2.11 or previous are pretty familiar with the whole Bsquare-Microsoft history/lineage through the versions. Still, what they did to customers is wrong on many levels. Advertise and sell something and then subtract from that after collecting the cash. Either fix it while keeping the feature-set or offer a partial refund because it is nowhere close to what they sold us.

Every time you call them with the "Why can't I do this anymore?" question the stock answer is "Some features were removed to improve overall system stability." Tired of hearing it along with the other favorite "Changes were made based on customer feedback". Quite frankly the latter is such utter BS. No one was calling and saying "Please get rid of the ability to program the star favorites" or "Please remove the ability to select from different home screen options".

Having been through three version cycles so far I have seen nothing but the removal of features though no (or maybe minimal) improvement in stability. To me this minimal, if any, stability improvement is certainly not enough to justify the loss-of-really-cool-features expense.

Each version swaps an old bug-set for a new bug-set. When they put out the list of enhancements/changes with 3.5.1 one of the things mentioned was the new simplified voice command scheme. No longer had to say "Play song <title>" or "Play album <title>", you could just say "Play <title>". First thing that crossed my mind was "What if I have an album of a certain title and that album happens to have a song of that same title as well?" so obviously it was the first thing I tried. Quickly discovered the system says "Please choose" and then shows nothing on the screen or doesn't offer and spoken list of choices, you just sit through an awkward silence until you finally get the sync-lady to give the "impatient" tone and say "I have found a song and album of that title. Which would you like?".

I'd like to hope that this eventuality did cross the mind of someone on the IVT team but who knows? Wonder if it was a case of "didn't cross our minds", "crossed our minds but we didn't test it", or "crossed our minds and we tested it and it was buggy but we threw the update out there anyway just to get this out".

There does seem to be a bunch of "let's just get it out and let the customers find the bugs" going on here or as I like to think of it the "Ready-Fire-Aim" approach.

Oddly enough I received an email from Ford yesterday asking me to take a survey. So far the only communications I have received have been post-service and relate to the dealership service experience, nothing about the actual car itself. Anyone else get that one? If so, what it is about?
.'s a lockpick. It might come in handy if you, the master of unlocking, take it with you.
copernicium112 is offline  
    Reply With Quote