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Old 04-25-2013, 09:18 AM   #15
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As I commented above, it did bother me that I was not contacted immediately after my engine was imploded by the dealership. It does make me question their integrity just a bit. So I decided maybe a call directly to FORD to verify what I am being told might not be a bad idea.

I just got off the phone with Ashley @ FORD (great customer service rep!), and although it took a bit of time, she was able to verify factually that a new engine is indeed being installed.
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