Sorry to hear about your bad experience amc49.
I am trying to have more faith in my dealership; mostly because they know that I will crawl all over/under the car as soon as I get it back. Plus, I have a list of questions for them about the new engine, how it changes my warranty, etc, etc..
The service manager and I will be having a meeting before I even accept my keys back to discuss things. (First on why I was not contacted immediately after it happened and notified - instead of me calling the dealership on my own for a status update and finding out).