Originally Posted by FordCustomerService
Getting your concern(s) documented via case escalations is the best way I can get data into the hands of our engineering team. From that data, the engineering folks can analyze trends/commonalities and zero-in on a solution.
If you want to proceed, just send me a PM and we'll get started! :)
Thanks for the response. I will first give the service department the opportunity to resolve the issue. Seems the proper sequence.