Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum - View Single Post - Is this really normal?
View Single Post
Old 02-17-2013, 04:46 AM   #160
Focus Fanatic
GhiaFan's Avatar
Join Date: Sep 2007
Fan#: 50498
Location: Tallinn, Estonia
What I Drive: 2012 1.6L 125hp Titanium wagon

Posts: 2,185
Points 123,442, Level 100
Points: 123,442, Level: 100 Points: 123,442, Level: 100 Points: 123,442, Level: 100
Level Up 0% Completed
Level up: 0% Level up: 0% Level up: 0%
Forum Activity 12%
Activity: 12% Activity: 12% Activity: 12%
FF Reputation: 24 GhiaFan Great Standing Member
Buy-Sell-Trade Rating: (0)
Good points ^^

It is disturbing to read that some are getting their Powershift issues fixes while others are repeatedly being denied.

I wish the customer service reps monitoring this form could comment on why this is happening.
Is it the regional reps causing this to happen?
Is it Ford N.A. worried about their yearly warranty ratings?
Is it something to do with the relationship ratings between the dealership and Ford HQ?
Is it how the dealership service department reports the problems or their findings?

Something is very, very askew in this game, and I feel for the owners who just want a pleasant Focus ownership experience, but it is obvious some are not being treated equally, and sadly we will never really know what that reason is.
GhiaFan is offline  
    Reply With Quote